{
  "ucid": "21112178895260181",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 16:46:41",
  "end_time": "2026-09-09 16:47:38",
  "duration_sec": 57,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2be2afb5ae23b7471e20b2aca3e8b9a4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 463,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895260181__DIA2be2afb5ae23b7471e20b2aca3e8b9a4.mp3",
  "audio_bytes": 99144,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 33.048,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[3s] AGENT: Hello sir, can you hear me?   (Hello sir, awaaz aa rahi hai?)\n[4s] CUSTOMER: Yes.   (जी।)\n[5s] AGENT: Yes, good evening. This is Kartik calling from JSW One.   (हांजी, good evening. कार्तिक ये बात कर रहा था JSW One से।)\n[7s] CUSTOMER: Yes.   (जी।)\n[8s] AGENT: Uh sir, in Dharmendra Engineering Works, is there any requirement for HR or anything right now?   (अह सर ये धर्मेंद्र इंजीनियरिंग वर्क्स में अभी कुछ HR वगेरा का requirement होगा?)\n[11s] CUSTOMER: Sir, not at the moment. I have noted your number.   (सर फिलहाल नहीं है। वो नंबर कर रखे हैं note आपके ना।)\n[13s] AGENT: Okay, okay. Yes, alright, connect if there is one.   (अच्छा अच्छा। हां चलिए होता है तो connect करना है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always open by asking for permission to speak and then provide a compelling reason for your call (the hook) before asking if they have a requirement. This builds rapport and reduces immediate rejections.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted Dharmendra Engineering Works and, after a brief introduction, immediately asked for requirements without providing a hook or asking for permission. The customer stated they had no current need but had noted the number. The agent accepted this and ended the call without setting a specific follow-up action.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent greeted and introduced themselves but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook and instead went directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was shut down by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the pitch stage was reached.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, in Dharmendra Engineering Works, is there any requirement for HR or anything right now?\", \"comment\": \"The agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not establish a committed next step, leaving it to the customer to 'connect if there is one'.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always open by asking for permission to speak and then provide a compelling reason for your call (the hook) before asking if they have a requirement. This builds rapport and reduces immediate rejections.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted Dharmendra Engineering Works and, after a brief introduction, immediately asked for requirements without providing a hook or asking for permission. The customer stated they had no current need but had noted the number. The agent accepted this and ended the call without setting a specific follow-up action.\"}",
  "error": null,
  "latency_ms": 29661,
  "input_tokens": 2783,
  "output_tokens": 678,
  "created_at": "2026-09-25 11:13:20",
  "sentiment": "negative",
  "sentiment_score": -0.433,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.653,
  "agent_talk_sec": 8.1,
  "customer_talk_sec": 4.3,
  "dead_air_sec": 44.6,
  "longest_monologue_sec": 2.6,
  "agent_wpm": 311.1,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 42,
  "words_customer": 14,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895260181",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.63,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178895260181",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.03,
      "end_s": 1.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178895260181",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.0,
      "end_s": 2.51,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178895260181",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.83,
      "end_s": 4.0,
      "text_en": "Hello sir, can you hear me?",
      "text_native": "Hello sir, awaaz aa rahi hai?"
    },
    {
      "ucid": "21112178895260181",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.36,
      "end_s": 4.74,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178895260181",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.96,
      "end_s": 7.0,
      "text_en": "Yes, good evening. This is Kartik calling from JSW One.",
      "text_native": "हांजी, good evening. कार्तिक ये बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178895260181",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.3,
      "end_s": 7.64,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178895260181",
      "idx": 7,
      "speaker": "agent",
      "start_s": 7.86,
      "end_s": 10.5,
      "text_en": "Uh sir, in Dharmendra Engineering Works, is there any requirement for HR or anything right now?",
      "text_native": "अह सर ये धर्मेंद्र इंजीनियरिंग वर्क्स में अभी कुछ HR वगेरा का requirement होगा?"
    },
    {
      "ucid": "21112178895260181",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.8,
      "end_s": 13.2,
      "text_en": "Sir, not at the moment. I have noted your number.",
      "text_native": "सर फिलहाल नहीं है। वो नंबर कर रखे हैं note आपके ना।"
    },
    {
      "ucid": "21112178895260181",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.4,
      "end_s": 15.2,
      "text_en": "Okay, okay. Yes, alright, connect if there is one.",
      "text_native": "अच्छा अच्छा। हां चलिए होता है तो connect करना है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178895260181",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent greeted and introduced themselves but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178895260181",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook and instead went directly to a qualification question."
    },
    {
      "ucid": "21112178895260181",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was shut down by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178895260181",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the pitch stage was reached."
    },
    {
      "ucid": "21112178895260181",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, in Dharmendra Engineering Works, is there any requirement for HR or anything right now?",
      "comment": "The agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178895260181",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not establish a committed next step, leaving it to the customer to 'connect if there is one'."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}