{
  "ucid": "21112178895249122",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 16:44:51",
  "end_time": "2026-09-09 16:45:31",
  "duration_sec": 40,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAaf65399c19db5c8d895f96ad39fca593.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 464,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178895249122__DIAaf65399c19db5c8d895f96ad39fca593.mp3",
  "audio_bytes": 83592,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 27.864,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Hi, if you record your name and reason for calling, I'll see if this person is available.\n[5s] CUSTOMER: Hello.\n[6s] AGENT: Hello.\n[7s] CUSTOMER: Hello.\n[8s] AGENT: Uh, Kartikeya speaking from JSW One.   (अह कार्तिकेय बात कर रहा है JSW One से।)\n[10s] CUSTOMER: From where?   (कहां से?)\n[10s] AGENT: Sir, from JSW.   (सर JSW से।)\n[11s] CUSTOMER: Oh okay, tell me sir.   (ओह अच्छा, बोलिए सर।)\n[12s] AGENT: Tell me. Sir, this is your Shri Ram Iron Traders, right? Do you have any requirement for HR right now?   (बोलिए। सर ये अपना श्री राम आयरन ट्रेडर्स है ना? अभी कुछ requirement रहेगा HR में?)\n[16s] CUSTOMER: No, not right now.   (नहीं, अभी नहीं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: The recording begins with an English IVR prompt before the human conversation starts.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current need, use that as an opportunity to ask discovery questions about their typical business to prepare for the next call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a company named 'Shri Ram Iron Traders', indicating they are a trader. The agent introduced himself and JSW, then immediately asked for a current HR requirement. The customer stated they had no need at the moment, and the call concluded without any discovery or attempt to set a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified himself and JSW but did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a price or availability hook, instead moving directly to qualification.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business profile or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for HR right now?\", \"comment\": \"The agent successfully executed the intent of this step by asking for a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended after the customer stated no requirement; no next step was proposed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current need, use that as an opportunity to ask discovery questions about their typical business to prepare for the next call.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a company named 'Shri Ram Iron Traders', indicating they are a trader. The agent introduced himself and JSW, then immediately asked for a current HR requirement. The customer stated they had no need at the moment, and the call concluded without any discovery or attempt to set a future follow-up.\"}",
  "error": null,
  "latency_ms": 30391,
  "input_tokens": 2773,
  "output_tokens": 676,
  "created_at": "2026-09-25 11:13:21",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.639,
  "agent_talk_sec": 6.2,
  "customer_talk_sec": 3.5,
  "dead_air_sec": 30.3,
  "longest_monologue_sec": 3.1,
  "agent_wpm": 290.3,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 30,
  "words_customer": 13,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895249122",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 3.53,
      "text_en": "Hi, if you record your name and reason for calling, I'll see if this person is available.",
      "text_native": "Hi, if you record your name and reason for calling, I'll see if this person is available."
    },
    {
      "ucid": "21112178895249122",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.53,
      "end_s": 5.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178895249122",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 6.41,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178895249122",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.81,
      "end_s": 7.21,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178895249122",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.54,
      "end_s": 9.54,
      "text_en": "Uh, Kartikeya speaking from JSW One.",
      "text_native": "अह कार्तिकेय बात कर रहा है JSW One से।"
    },
    {
      "ucid": "21112178895249122",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.8,
      "end_s": 10.4,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178895249122",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.5,
      "end_s": 11.2,
      "text_en": "Sir, from JSW.",
      "text_native": "सर JSW से।"
    },
    {
      "ucid": "21112178895249122",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.3,
      "end_s": 12.4,
      "text_en": "Oh okay, tell me sir.",
      "text_native": "ओह अच्छा, बोलिए सर।"
    },
    {
      "ucid": "21112178895249122",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.4,
      "end_s": 15.5,
      "text_en": "Tell me. Sir, this is your Shri Ram Iron Traders, right? Do you have any requirement for HR right now?",
      "text_native": "बोलिए। सर ये अपना श्री राम आयरन ट्रेडर्स है ना? अभी कुछ requirement रहेगा HR में?"
    },
    {
      "ucid": "21112178895249122",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 16.5,
      "text_en": "No, not right now.",
      "text_native": "नहीं, अभी नहीं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178895249122",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified himself and JSW but did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178895249122",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a price or availability hook, instead moving directly to qualification."
    },
    {
      "ucid": "21112178895249122",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business profile or needs."
    },
    {
      "ucid": "21112178895249122",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178895249122",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for HR right now?",
      "comment": "The agent successfully executed the intent of this step by asking for a current requirement."
    },
    {
      "ucid": "21112178895249122",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended after the customer stated no requirement; no next step was proposed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}