Call 21112178895244571 2026-09-09 · Aditya Pandey · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present, and there is one instance of crosstalk around 18 seconds.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask if it was a good time to speak, failing to secure permission.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook and instead jumped directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was cut short.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
...did you have any requirement, ma'am, in HR or CR?
Closure with next step
Okay, I will update it, okay, I will call him.
Summary
The agent contacted a registered lead and, after identifying the company, asked directly for a requirement in HR/CR. The customer stated she was not the correct contact and had already provided the right person's number. The agent acknowledged this and committed to calling the correct person, ending the call.
Coaching
Remember to always secure permission to speak and deliver the value hook before asking for a requirement; this gives the customer a reason to engage with you.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask if it was a good time to speak, failing to secure permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook and instead jumped directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was cut short. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | ...did you have any requirement, ma'am, in HR or CR? Agent successfully asked if a current requirement existed, which is the core intent of this step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, I will update it, okay, I will call him. Agent committed to a clear next step of calling the correct contact person. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.801 heavy | 13.7s | 3.4s | 33.9s | 3.7s | 258.4 | 0 | 6 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
agent
2.2s
Uh hello ma'am, I am Aditya Pandey speaking from JSW One.
अह हेलो मैम, मैं आदित्य पांडे बात कर रहा था जेएसडब्ल्यू वन से।
customer
5.3s
From where?
कहां से?
agent
6.0s
From JSW ma'am, Jindal Steel Works.
जेएसडब्ल्यू से मैम, जिंदल स्टील वर्क्स।
customer
7.9s
Yes, yes.
हां हां।
agent
8.6s
Actually, your company was registered, from Maardi Structural Solutions.
एक्चुअली में आपकी कंपनी रजिस्टर थी, मार्डी स्ट्रक्चरल सोल्यूशंस से।
customer
12.0s
Yes.
हां।
agent
12.8s
So I was calling regarding that, ma'am. You were registered, so did you have any requirement, ma'am, in HR or CR?
तो उसी के रिगार्डिंग कॉल कर रहा था मैम। रजिस्टर्ड थे आप लोग तो आपका कुछ रिक्वायरमेंट था मैम एचआर में या सीआर में?
customer
16.8s
I had given you sir's number.
मैंने आपको सर का नंबर दिया था।
agent
18.6s
Okay, I will update it, okay, I will call him.
ओके, मैं अपडेट कर देता हूं, ठीक है, उसको मैं कॉल कर लेता हूं।
agent
21.8s
Okay, okay.
ठीक है, ठीक है।