{
  "ucid": "21112178895244571",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 16:44:05",
  "end_time": "2026-09-09 16:44:56",
  "duration_sec": 51,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd6eef3176639195187a76e24b7f157b5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 465,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895244571__DIAd6eef3176639195187a76e24b7f157b5.mp3",
  "audio_bytes": 108648,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 36.216,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Uh hello ma'am, I am Aditya Pandey speaking from JSW One.   (अह हेलो मैम, मैं आदित्य पांडे बात कर रहा था जेएसडब्ल्यू वन से।)\n[5s] CUSTOMER: From where?   (कहां से?)\n[6s] AGENT: From JSW ma'am, Jindal Steel Works.   (जेएसडब्ल्यू से मैम, जिंदल स्टील वर्क्स।)\n[8s] CUSTOMER: Yes, yes.   (हां हां।)\n[9s] AGENT: Actually, your company was registered, from Maardi Structural Solutions.   (एक्चुअली में आपकी कंपनी रजिस्टर थी, मार्डी स्ट्रक्चरल सोल्यूशंस से।)\n[12s] CUSTOMER: Yes.   (हां।)\n[13s] AGENT: So I was calling regarding that, ma'am. You were registered, so did you have any requirement, ma'am, in HR or CR?   (तो उसी के रिगार्डिंग कॉल कर रहा था मैम। रजिस्टर्ड थे आप लोग तो आपका कुछ रिक्वायरमेंट था मैम एचआर में या सीआर में?)\n[17s] CUSTOMER: I had given you sir's number.   (मैंने आपको सर का नंबर दिया था।)\n[19s] AGENT: Okay, I will update it, okay, I will call him.   (ओके, मैं अपडेट कर देता हूं, ठीक है, उसको मैं कॉल कर लेता हूं।)\n[22s] AGENT: Okay, okay.   (ठीक है, ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present, and there is one instance of crosstalk around 18 seconds.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "Remember to always secure permission to speak and deliver the value hook before asking for a requirement; this gives the customer a reason to engage with you.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered lead and, after identifying the company, asked directly for a requirement in HR/CR. The customer stated she was not the correct contact and had already provided the right person's number. The agent acknowledged this and committed to calling the correct person, ending the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask if it was a good time to speak, failing to secure permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook and instead jumped directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call was cut short.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"...did you have any requirement, ma'am, in HR or CR?\", \"comment\": \"Agent successfully asked if a current requirement existed, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay, I will update it, okay, I will call him.\", \"comment\": \"Agent committed to a clear next step of calling the correct contact person.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Remember to always secure permission to speak and deliver the value hook before asking for a requirement; this gives the customer a reason to engage with you.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a registered lead and, after identifying the company, asked directly for a requirement in HR/CR. The customer stated she was not the correct contact and had already provided the right person's number. The agent acknowledged this and committed to calling the correct person, ending the call.\"}",
  "error": null,
  "latency_ms": 27317,
  "input_tokens": 2876,
  "output_tokens": 673,
  "created_at": "2026-09-25 11:13:19",
  "sentiment": "positive",
  "sentiment_score": 0.455,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.801,
  "agent_talk_sec": 13.7,
  "customer_talk_sec": 3.4,
  "dead_air_sec": 33.9,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 258.4,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 59,
  "words_customer": 12,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178895244571",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.68,
      "end_s": 1.18,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178895244571",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.19,
      "end_s": 4.93,
      "text_en": "Uh hello ma'am, I am Aditya Pandey speaking from JSW One.",
      "text_native": "अह हेलो मैम, मैं आदित्य पांडे बात कर रहा था जेएसडब्ल्यू वन से।"
    },
    {
      "ucid": "21112178895244571",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.28,
      "end_s": 5.78,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178895244571",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 7.54,
      "text_en": "From JSW ma'am, Jindal Steel Works.",
      "text_native": "जेएसडब्ल्यू से मैम, जिंदल स्टील वर्क्स।"
    },
    {
      "ucid": "21112178895244571",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.86,
      "end_s": 8.26,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178895244571",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.62,
      "end_s": 11.62,
      "text_en": "Actually, your company was registered, from Maardi Structural Solutions.",
      "text_native": "एक्चुअली में आपकी कंपनी रजिस्टर थी, मार्डी स्ट्रक्चरल सोल्यूशंस से।"
    },
    {
      "ucid": "21112178895244571",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.96,
      "end_s": 12.23,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178895244571",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 16.5,
      "text_en": "So I was calling regarding that, ma'am. You were registered, so did you have any requirement, ma'am, in HR or CR?",
      "text_native": "तो उसी के रिगार्डिंग कॉल कर रहा था मैम। रजिस्टर्ड थे आप लोग तो आपका कुछ रिक्वायरमेंट था मैम एचआर में या सीआर में?"
    },
    {
      "ucid": "21112178895244571",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.83,
      "end_s": 18.53,
      "text_en": "I had given you sir's number.",
      "text_native": "मैंने आपको सर का नंबर दिया था।"
    },
    {
      "ucid": "21112178895244571",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.6,
      "end_s": 20.64,
      "text_en": "Okay, I will update it, okay, I will call him.",
      "text_native": "ओके, मैं अपडेट कर देता हूं, ठीक है, उसको मैं कॉल कर लेता हूं।"
    },
    {
      "ucid": "21112178895244571",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.83,
      "end_s": 22.53,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178895244571",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask if it was a good time to speak, failing to secure permission."
    },
    {
      "ucid": "21112178895244571",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook and instead jumped directly to asking for a requirement."
    },
    {
      "ucid": "21112178895244571",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call was cut short."
    },
    {
      "ucid": "21112178895244571",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched."
    },
    {
      "ucid": "21112178895244571",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "...did you have any requirement, ma'am, in HR or CR?",
      "comment": "Agent successfully asked if a current requirement existed, which is the core intent of this step."
    },
    {
      "ucid": "21112178895244571",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay, I will update it, okay, I will call him.",
      "comment": "Agent committed to a clear next step of calling the correct contact person."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}