21112178895234691 · Call

Call 21112178895234691 2026-09-09 · Aditya Pandey · 0:40

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Interested	full conversation 7 turns, clean transcript (0% inaudible)	Hindi	7	supply_led (campaign_name:medium)

Audio: clear: There is some minor background noise but it does not affect transcription quality.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.06

confidence high · +0/−1 from 2 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not identify the company (JSW One) or ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) No hook was delivered; the agent went straight to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the customer stated they had no current requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

Do you have any requirement for HR this month?

Summary

The agent contacted a manufacturing lead, referencing a previous call, and immediately asked about their current HR steel requirement. The customer confirmed they had no immediate need and would call back if one arose. The call ended without any discovery or a committed next step.

Coaching

Always open by stating your name and company (JSW One) and asking for permission to speak, before delivering a value hook to earn the customer's attention.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Agent did not identify the company (JSW One) or ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	No hook was delivered; the agent went straight to asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked as the customer stated they had no current requirement.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call did not progress to the pitch stage.
SL5 Qualify	2	pass	–	2.0	Do you have any requirement for HR this month? The agent successfully asked if a current requirement existed.
SL6 Closure with next step	1	fail	–	0.0	The call was closed without a committed next step from either party.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.704	7.6s	3.2s	29.2s	5.2s	300.0	0	3	4	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.5s

Hello.

हॅलो.

agent

1.5s

Uh hello, Diamond Profile?

अह हॅलो, डायमंड प्रोफाइल?

customer

2.6s

Yes, tell me sir.

हां बोलो सर.

agent

3.4s

Sir, hello, I am Aditya Pandey speaking. I spoke to you last month as well. You didn't have any requirement. Do you have any requirement for HR this month?

सर नमस्ते, मैं आदित्य पांडे बात कर रहा था। लास्ट मंथ भी आपसे बात हुई थी। आपका कुछ रिक्वायरमेंट नहीं था। अभी ये मंथ में है कुछ रिक्वायरमेंट आपका HR में?

customer

8.8s

No sir, not right now. I'll let you know if something comes up.

नहीं सर, अभी तो नहीं है। कुछ आएगा तो बोलता हूं।

agent

11.1s

Alright sir, okay. Thank you.

ठीक है सर, ओके। थैंक यू।

customer

13.6s

Yes.

जी।