{
  "ucid": "21112178895234691",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 16:42:26",
  "end_time": "2026-09-09 16:43:06",
  "duration_sec": 40,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA840db8e955fc3c30f3a57ffbed028709.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 467,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178895234691__DIA840db8e955fc3c30f3a57ffbed028709.mp3",
  "audio_bytes": 67608,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 22.536,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Uh hello, Diamond Profile?   (अह हॅलो, डायमंड प्रोफाइल?)\n[3s] CUSTOMER: Yes, tell me sir.   (हां बोलो सर.)\n[3s] AGENT: Sir, hello, I am Aditya Pandey speaking. I spoke to you last month as well. You didn't have any requirement. Do you have any requirement for HR this month?   (सर नमस्ते, मैं आदित्य पांडे बात कर रहा था। लास्ट मंथ भी आपसे बात हुई थी। आपका कुछ रिक्वायरमेंट नहीं था। अभी ये मंथ में है कुछ रिक्वायरमेंट आपका HR में?)\n[9s] CUSTOMER: No sir, not right now. I'll let you know if something comes up.   (नहीं सर, अभी तो नहीं है। कुछ आएगा तो बोलता हूं।)\n[11s] AGENT: Alright sir, okay. Thank you.   (ठीक है सर, ओके। थैंक यू।)\n[14s] CUSTOMER: Yes.   (जी।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription quality.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always open by stating your name and company (JSW One) and asking for permission to speak, before delivering a value hook to earn the customer's attention.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing lead, referencing a previous call, and immediately asked about their current HR steel requirement. The customer confirmed they had no immediate need and would call back if one arose. The call ended without any discovery or a committed next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not identify the company (JSW One) or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No hook was delivered; the agent went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer stated they had no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for HR this month?\", \"comment\": \"The agent successfully asked if a current requirement existed.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was closed without a committed next step from either party.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always open by stating your name and company (JSW One) and asking for permission to speak, before delivering a value hook to earn the customer's attention.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a manufacturing lead, referencing a previous call, and immediately asked about their current HR steel requirement. The customer confirmed they had no immediate need and would call back if one arose. The call ended without any discovery or a committed next step.\"}",
  "error": null,
  "latency_ms": 35714,
  "input_tokens": 2763,
  "output_tokens": 646,
  "created_at": "2026-09-25 11:13:28",
  "sentiment": "neutral",
  "sentiment_score": 0.06,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.704,
  "agent_talk_sec": 7.6,
  "customer_talk_sec": 3.2,
  "dead_air_sec": 29.2,
  "longest_monologue_sec": 5.2,
  "agent_wpm": 300.0,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 38,
  "words_customer": 19,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178895234691",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 0.89,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178895234691",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 2.49,
      "text_en": "Uh hello, Diamond Profile?",
      "text_native": "अह हॅलो, डायमंड प्रोफाइल?"
    },
    {
      "ucid": "21112178895234691",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.59,
      "end_s": 3.19,
      "text_en": "Yes, tell me sir.",
      "text_native": "हां बोलो सर."
    },
    {
      "ucid": "21112178895234691",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.4,
      "end_s": 8.6,
      "text_en": "Sir, hello, I am Aditya Pandey speaking. I spoke to you last month as well. You didn't have any requirement. Do you have any requirement for HR this month?",
      "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था। लास्ट मंथ भी आपसे बात हुई थी। आपका कुछ रिक्वायरमेंट नहीं था। अभी ये मंथ में है कुछ रिक्वायरमेंट आपका HR में?"
    },
    {
      "ucid": "21112178895234691",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.83,
      "end_s": 10.8,
      "text_en": "No sir, not right now. I'll let you know if something comes up.",
      "text_native": "नहीं सर, अभी तो नहीं है। कुछ आएगा तो बोलता हूं।"
    },
    {
      "ucid": "21112178895234691",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.1,
      "end_s": 12.48,
      "text_en": "Alright sir, okay. Thank you.",
      "text_native": "ठीक है सर, ओके। थैंक यू।"
    },
    {
      "ucid": "21112178895234691",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.6,
      "end_s": 13.8,
      "text_en": "Yes.",
      "text_native": "जी।"
    }
  ],
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    {
      "ucid": "21112178895234691",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not identify the company (JSW One) or ask for permission to speak."
    },
    {
      "ucid": "21112178895234691",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No hook was delivered; the agent went straight to asking for a requirement."
    },
    {
      "ucid": "21112178895234691",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer stated they had no current requirement."
    },
    {
      "ucid": "21112178895234691",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178895234691",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for HR this month?",
      "comment": "The agent successfully asked if a current requirement existed."
    },
    {
      "ucid": "21112178895234691",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was closed without a committed next step from either party."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}