21112178895202671 · Call

Call 21112178895202671 2026-09-09 · Sajal Bhaskar · 3:31

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 57 turns, clean transcript (0% inaudible)	Hindi	57	supply_led (campaign_name:medium)

Audio: noisy: Background noise (call center chatter) is present on the agent's side throughout the call, but speech is generally intelligible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.0/10

no conversation

USP relevance: mismatched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

Agent mentioned a general material shortage as a sales tactic to create urgency, but did not indicate an inability to supply the customer's specific requirement.

4 · Sentiment

the CUSTOMER

+0.45

confidence high · +8/−0 from 12 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent only asked about payment terms and did not attempt to discover what the customer manufactures, their volume, or current suppliers.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify Although the agent asked if a requirement exists, he failed to capture key details like grade, quantity, or required delivery date.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

did well

Opener & permission

AGENT: Hello, am I speaking with Roshan Enterprises? ... AGENT: I was calling from JSW One, sir. Greetings.

Pitch (2-3 USPs)

AGENT: ...plate sheets, we have a good rate for HR. Our stockyard is here in Pune...

Summary

The agent contacted a registered lead, Roshan Enterprises, who confirmed a need for HR plates. The customer immediately asked for credit, which the agent handled by stating the company policy of two advance transactions first. The agent failed to perform discovery, instead quoting a price for the material and using market shortages to create urgency. The call ended with the customer agreeing to send a formal inquiry.

Coaching

You skipped discovery entirely. After your opener, you must ask questions to understand the customer's business before asking for a requirement or quoting a price.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	AGENT: Hello, am I speaking with Roshan Enterprises? ... AGENT: I was calling from JSW One, sir. Greetings. Agent greeted, identified self and company, and used the customer's name; the customer's immediate engagement ('Yes, speak.') served as implicit permission.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	1	0.0	AGENT: Will you deal in advance? Agent only asked about payment terms and did not attempt to discover what the customer manufactures, their volume, or current suppliers.
SL4 Pitch (2-3 USPs)	1	pass	–	1.0	AGENT: ...plate sheets, we have a good rate for HR. Our stockyard is here in Pune... The agent pitched having a good rate and a local stockyard, which counts as making a pitch, even if it wasn't based on discovery.
SL5 Qualify	2	fail	–	0.0	AGENT: Do you have any requirement right now? Although the agent asked if a requirement exists, he failed to capture key details like grade, quantity, or required delivery date.
SL6 Closure with next step	1	pass	–	1.0	CUSTOMER: send me a 'hi', I will send the inquiry, okay? AGENT: Okay sir. A clear, albeit weak, next step was agreed upon where the customer will send an inquiry.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
credit	handled	CUSTOMER: Can't I get some credit?	AGENT: Credit is available after two transactions.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.473	58.4s	65.0s	87.6s	8.4s	339.0	0	31	26	14

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.6s

Hello.

हॅलो.

agent

2.8s

Hello.

हॅलो.

agent

4.0s

Hello, am I speaking with Roshan Enterprises?

हॅलो, रोशन एंटरप्राइजेस से बात कर रहे हैं?

customer

6.6s

Yes, speak.

हां जी बोलो।

agent

7.6s

I was calling from JSW One, sir. Greetings.

जेएसडब्ल्यू वन से बात कर रहा था सर, नमस्कार।

customer

9.6s

Yes, tell me.

हां, बोलिए।

agent

10.8s

Sir, this Roshan Enterprises account of yours was registered a long time ago, so I wanted to know a little, do you deal in HR and all? Do you have any requirement right now?

सर ये रोशन एंटरप्राइजेस काफी टाइम से रजिस्टर्ड था आपका अकाउंट, तो उसमें थोड़ा जानना था आप एचआर वगेरा में डील करते हैं? अभी है कुछ रिक्वायरमेंट?

customer

16.8s

Yes?

हां जी?

agent

17.1s

Requirement?

रिक्वायरमेंट?

customer

18.1s

Yes, it's in plate, in plate.

हां, प्लेट में छे ने, प्लेट में।

agent

20.1s

In what?

किसमें?

customer

20.7s

Plate, plate. Chequered plate.

प्लेट प्लेट। चेचर प्लेट।

agent

22.0s

In plate. Will you deal in advance, sir?

प्लेट में। एडवांस में डील करेंगे सर?

customer

23.9s

Sir?

सर?

agent

24.6s

Will you deal in advance?

एडवांस में डील करेंगे?

customer

27.1s

Not in advance.

एडवांस में तो नथी।

agent

28.9s

Huh?

हां?

customer

29.8s

Can't I get some credit?

कुछ क्रेडिट नहीं मिल सकता है क्या?

agent

31.3s

Credit is available after two transactions.

क्रेडिट दो ट्रांजैक्शन के बाद मिलता है।

customer

33.6s

I see.

अच्छा।

agent

34.5s

Hmm.

हम्म।

agent

35.4s

So now sir, the very first time you do it with any cus- with any seller, with any company, we are talking directly to the company, right, from JSW One.

तो अब सर पहली पहली बार आप करोगे किसी भी कस- किसी भी सेलर से, किसी भी कंपनी से, हम तो डायरेक्ट कंपनी से बात कर रहे हैं ना जेएसडब्ल्यू वन से।

agent

40.9s

So if you do it for the very first time, you will have to do it in advance, no one gives credit the first time.

तो पहली पहली बार करेंगे तो तो एडवांस में ही करना पड़ेगा, क्रेडिट पहली बार में कोई नहीं देता है।

customer

44.2s

Hmm hmm.

हम्म हम्म।

agent

45.4s

Are you understanding?

आप समझ रहे हैं?

customer

46.6s

Hmm.

हम्म।

agent

47.3s

Tell me sir if, look, for plate I have, for plate sheets, we have a good rate for HR. Our stockyard is here in Pune, you in Taloja.

बताइए सर अगर, देखो प्लेट का तो मेरे पास, प्लेट शीट्स का तो अच्छा एचआर का रेट रहता है हमारे पास। हमारा स्टॉकयार्ड है इधर पुणे में, आप तलोजा में।

agent

53.2s

So let's start once, sir. I will get you credit as well from the third transaction.

तो एक बार चालू करते हैं सर, क्रेडिट भी दिलवा दूंगा मैं आपको तीसरे ट्रांजैक्शन से।

customer

56.6s

What now, what is the current rate for plate?

अभी क्या, प्लेट का क्या रेट चल रहा है?

agent

59.1s

For what?

किसका?

customer

59.9s

What is the current rate for 8, 6, 8, 10 plate?

आठ का, छे का, आठ का, दस का प्लेट का क्या रेट चल रहा है?

agent

102.2s

Do you want sheet or coil?

शीट चाहिए, कॉइल चाहिए?

customer

103.5s

I want sheet, sheet.

शीट चाहिए, शीट।

agent

105.0s

One second.

एक सेकंड।

agent

107.2s

You want normal sheet, right? 1250 by 1250 by 2500 or 1500's 1500 by 3000?

नॉर्मल शीट चाहिए ना, 1250 बाय 1250 बाय 2500 या फिर 1500 की 1500 बाय 3000?

customer

111.2s

1500 by 12 meter, something like that.

1500 बाय 12 मीटर वगेरा ऐसा।

agent

113.2s

The rate is 62, sir.

62 का रेट चल रहा है सर।

customer

115.1s

I see.

अच्छा।

agent

115.9s

In Pune. Sheet.

पुणे में। शीट।

customer

117.2s

And transport? Is it included in that?

और ट्रांसपोर्ट? उसमें ही क्या?

agent

118.5s

The thing with transport is, that will have to be seen according to your pincode. You can arrange your own vehicle at my yard.

ट्रांसपोर्ट का क्या है कि, वो तो देखना पड़ेगा आपका पिनकोड के हिसाब से। आप अपनी गाड़ी लगा लो मेरे यार्ड पे।

customer

122.2s

Where is your yard?

यार्ड किधर है अपना?

agent

124.1s

In Pune, Chakan.

पुणे में चाकण।

customer

125.6s

Oh, it's in Chakan? Okay.

अच्छा चाकण में है क्या? ओके।

agent

128.1s

Tell me then sir, I mean, the thing is sir, look, there is a bit of a shortage of material.

बताओ सर फिर, मतलब क्या है कि सर, देखो मटेरियल का थोड़ा शॉर्टेज रहता है।

agent

131.6s

And the thing is that the rate is also increasing, sir, you also know that.

और क्या है कि रेट भी बढ़ रहा है सर, आपको भी पता है।

customer

133.8s

Hmm.

हम्म।

agent

134.9s

The rate is continuously increasing because the price of coking coal has gone up, right?

लगातार रेट बढ़ रहा है क्योंकि कोकिंग कोल का प्राइस बढ़ चुका है ना।

customer

137.5s

Okay, hmm hmm.

ओके, हम्म हम्म।

agent

138.7s

That's why. So now the rate will increase by up to 8 rupees, bookings until November are already ongoing with us.

इसलिए। तो अभी आठ रुपए तक रेट बढ़ेगा, नवंबर तक की बुकिंग ऑलरेडी चल ही रही है अपने पास।

customer

142.5s

Hmm hmm hmm.

हम्म हम्म हम्म।

agent

143.6s

So tell me sir then how to proceed, because this rate is valid for today, it will increase for tomorrow.

तो बताइए सर फिर कैसे करना है, क्योंकि ये रेट तो आज के लिए वैलिड है, कल के लिए बढ़ जाएगा।

customer

146.3s

Hmm hmm.

हम्म हम्म।

agent

148.1s

Okay.

ओके।

customer

149.8s

It will work, I, okay, I will, send me a 'hi', I will send the inquiry, okay?

चलेगा, मैं ठीक है, मैं आपको, मुझे हाई करो, मैं इंक्वायरी भेजता हूं, ठीक है?

agent

153.1s

Okay sir.

ओके सर।

customer

154.5s

Hmm.

हम्म।