{
  "ucid": "21112178895202671",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 16:37:06",
  "end_time": "2026-09-09 16:40:37",
  "duration_sec": 211,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb1ce1e1ef6fb274f57cdc10abe845ccb.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 469,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895202671__DIAb1ce1e1ef6fb274f57cdc10abe845ccb.mp3",
  "audio_bytes": 574992,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 191.664,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.   (हॅलो.)\n[3s] AGENT: Hello.   (हॅलो.)\n[4s] AGENT: Hello, am I speaking with Roshan Enterprises?   (हॅलो, रोशन एंटरप्राइजेस से बात कर रहे हैं?)\n[7s] CUSTOMER: Yes, speak.   (हां जी बोलो।)\n[8s] AGENT: I was calling from JSW One, sir. Greetings.   (जेएसडब्ल्यू वन से बात कर रहा था सर, नमस्कार।)\n[10s] CUSTOMER: Yes, tell me.   (हां, बोलिए।)\n[11s] AGENT: Sir, this Roshan Enterprises account of yours was registered a long time ago, so I wanted to know a little, do you deal in HR and all? Do you have any requirement right now?   (सर ये रोशन एंटरप्राइजेस काफी टाइम से रजिस्टर्ड था आपका अकाउंट, तो उसमें थोड़ा जानना था आप एचआर वगेरा में डील करते हैं? अभी है कुछ रिक्वायरमेंट?)\n[17s] CUSTOMER: Yes?   (हां जी?)\n[17s] AGENT: Requirement?   (रिक्वायरमेंट?)\n[18s] CUSTOMER: Yes, it's in plate, in plate.   (हां, प्लेट में छे ने, प्लेट में।)\n[20s] AGENT: In what?   (किसमें?)\n[21s] CUSTOMER: Plate, plate. Chequered plate.   (प्लेट प्लेट। चेचर प्लेट।)\n[22s] AGENT: In plate. Will you deal in advance, sir?   (प्लेट में। एडवांस में डील करेंगे सर?)\n[24s] CUSTOMER: Sir?   (सर?)\n[25s] AGENT: Will you deal in advance?   (एडवांस में डील करेंगे?)\n[27s] CUSTOMER: Not in advance.   (एडवांस में तो नथी।)\n[29s] AGENT: Huh?   (हां?)\n[30s] CUSTOMER: Can't I get some credit?   (कुछ क्रेडिट नहीं मिल सकता है क्या?)\n[31s] AGENT: Credit is available after two transactions.   (क्रेडिट दो ट्रांजैक्शन के बाद मिलता है।)\n[34s] CUSTOMER: I see.   (अच्छा।)\n[34s] AGENT: Hmm.   (हम्म।)\n[35s] AGENT: So now sir, the very first time you do it with any cus- with any seller, with any company, we are talking directly to the company, right, from JSW One.   (तो अब सर पहली पहली बार आप करोगे किसी भी कस- किसी भी सेलर से, किसी भी कंपनी से, हम तो डायरेक्ट कंपनी से बात कर रहे हैं ना जेएसडब्ल्यू वन से।)\n[41s] AGENT: So if you do it for the very first time, you will have to do it in advance, no one gives credit the first time.   (तो पहली पहली बार करेंगे तो तो एडवांस में ही करना पड़ेगा, क्रेडिट पहली बार में कोई नहीं देता है।)\n[44s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[45s] AGENT: Are you understanding?   (आप समझ रहे हैं?)\n[47s] CUSTOMER: Hmm.   (हम्म।)\n[47s] AGENT: Tell me sir if, look, for plate I have, for plate sheets, we have a good rate for HR. Our stockyard is here in Pune, you in Taloja.   (बताइए सर अगर, देखो प्लेट का तो मेरे पास, प्लेट शीट्स का तो अच्छा एचआर का रेट रहता है हमारे पास। हमारा स्टॉकयार्ड है इधर पुणे में, आप तलोजा में।)\n[53s] AGENT: So let's start once, sir. I will get you credit as well from the third transaction.   (तो एक बार चालू करते हैं सर, क्रेडिट भी दिलवा दूंगा मैं आपको तीसरे ट्रांजैक्शन से।)\n[57s] CUSTOMER: What now, what is the current rate for plate?   (अभी क्या, प्लेट का क्या रेट चल रहा है?)\n[59s] AGENT: For what?   (किसका?)\n[60s] CUSTOMER: What is the current rate for 8, 6, 8, 10 plate?   (आठ का, छे का, आठ का, दस का प्लेट का क्या रेट चल रहा है?)\n[102s] AGENT: Do you want sheet or coil?   (शीट चाहिए, कॉइल चाहिए?)\n[104s] CUSTOMER: I want sheet, sheet.   (शीट चाहिए, शीट।)\n[105s] AGENT: One second.   (एक सेकंड।)\n[107s] AGENT: You want normal sheet, right? 1250 by 1250 by 2500 or 1500's 1500 by 3000?   (नॉर्मल शीट चाहिए ना, 1250 बाय 1250 बाय 2500 या फिर 1500 की 1500 बाय 3000?)\n[111s] CUSTOMER: 1500 by 12 meter, something like that.   (1500 बाय 12 मीटर वगेरा ऐसा।)\n[113s] AGENT: The rate is 62, sir.   (62 का रेट चल रहा है सर।)\n[115s] CUSTOMER: I see.   (अच्छा।)\n[116s] AGENT: In Pune. Sheet.   (पुणे में। शीट।)\n[117s] CUSTOMER: And transport? Is it included in that?   (और ट्रांसपोर्ट? उसमें ही क्या?)\n[118s] AGENT: The thing with transport is, that will have to be seen according to your pincode. You can arrange your own vehicle at my yard.   (ट्रांसपोर्ट का क्या है कि, वो तो देखना पड़ेगा आपका पिनकोड के हिसाब से। आप अपनी गाड़ी लगा लो मेरे यार्ड पे।)\n[122s] CUSTOMER: Where is your yard?   (यार्ड किधर है अपना?)\n[124s] AGENT: In Pune, Chakan.   (पुणे में चाकण।)\n[126s] CUSTOMER: Oh, it's in Chakan? Okay.   (अच्छा चाकण में है क्या? ओके।)\n[128s] AGENT: Tell me then sir, I mean, the thing is sir, look, there is a bit of a shortage of material.   (बताओ सर फिर, मतलब क्या है कि सर, देखो मटेरियल का थोड़ा शॉर्टेज रहता है।)\n[132s] AGENT: And the thing is that the rate is also increasing, sir, you also know that.   (और क्या है कि रेट भी बढ़ रहा है सर, आपको भी पता है।)\n[134s] CUSTOMER: Hmm.   (हम्म।)\n[135s] AGENT: The rate is continuously increasing because the price of coking coal has gone up, right?   (लगातार रेट बढ़ रहा है क्योंकि कोकिंग कोल का प्राइस बढ़ चुका है ना।)\n[138s] CUSTOMER: Okay, hmm hmm.   (ओके, हम्म हम्म।)\n[139s] AGENT: That's why. So now the rate will increase by up to 8 rupees, bookings until November are already ongoing with us.   (इसलिए। तो अभी आठ रुपए तक रेट बढ़ेगा, नवंबर तक की बुकिंग ऑलरेडी चल ही रही है अपने पास।)\n[142s] CUSTOMER: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[144s] AGENT: So tell me sir then how to proceed, because this rate is valid for today, it will increase for tomorrow.   (तो बताइए सर फिर कैसे करना है, क्योंकि ये रेट तो आज के लिए वैलिड है, कल के लिए बढ़ जाएगा।)\n[146s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[148s] AGENT: Okay.   (ओके।)\n[150s] CUSTOMER: It will work, I, okay, I will, send me a 'hi', I will send the inquiry, okay?   (चलेगा, मैं ठीक है, मैं आपको, मुझे हाई करो, मैं इंक्वायरी भेजता हूं, ठीक है?)\n[153s] AGENT: Okay sir.   (ओके सर।)\n[154s] CUSTOMER: Hmm.   (हम्म।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"Gujarati\", \"English\"]",
  "turn_count": 57,
  "connected": 1,
  "audio_notes": "noisy: Background noise (call center chatter) is present on the agent's side throughout the call, but speech is generally intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "57 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "You skipped discovery entirely. After your opener, you must ask questions to understand the customer's business before asking for a requirement or quoting a price.",
  "usp_relevance": "mismatched",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "Agent mentioned a general material shortage as a sales tactic to create urgency, but did not indicate an inability to supply the customer's specific requirement.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered lead, Roshan Enterprises, who confirmed a need for HR plates. The customer immediately asked for credit, which the agent handled by stating the company policy of two advance transactions first. The agent failed to perform discovery, instead quoting a price for the material and using market shortages to create urgency. The call ended with the customer agreeing to send a formal inquiry.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Hello, am I speaking with Roshan Enterprises? ... AGENT: I was calling from JSW One, sir. Greetings.\", \"comment\": \"Agent greeted, identified self and company, and used the customer's name; the customer's immediate engagement ('Yes, speak.') served as implicit permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"AGENT: Will you deal in advance?\", \"comment\": \"Agent only asked about payment terms and did not attempt to discover what the customer manufactures, their volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: ...plate sheets, we have a good rate for HR. Our stockyard is here in Pune...\", \"comment\": \"The agent pitched having a good rate and a local stockyard, which counts as making a pitch, even if it wasn't based on discovery.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Do you have any requirement right now?\", \"comment\": \"Although the agent asked if a requirement exists, he failed to capture key details like grade, quantity, or required delivery date.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: send me a 'hi', I will send the inquiry, okay? AGENT: Okay sir.\", \"comment\": \"A clear, albeit weak, next step was agreed upon where the customer will send an inquiry.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"You skipped discovery entirely. After your opener, you must ask questions to understand the customer's business before asking for a requirement or quoting a price.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"Agent mentioned a general material shortage as a sales tactic to create urgency, but did not indicate an inability to supply the customer's specific requirement.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"credit\", \"state\": \"handled\", \"evidence\": \"CUSTOMER: Can't I get some credit?\", \"response\": \"AGENT: Credit is available after two transactions.\"}], \"call_summary\": \"The agent contacted a registered lead, Roshan Enterprises, who confirmed a need for HR plates. The customer immediately asked for credit, which the agent handled by stating the company policy of two advance transactions first. The agent failed to perform discovery, instead quoting a price for the material and using market shortages to create urgency. The call ended with the customer agreeing to send a formal inquiry.\"}",
  "error": null,
  "latency_ms": 43003,
  "input_tokens": 4450,
  "output_tokens": 906,
  "created_at": "2026-09-25 11:13:36",
  "sentiment": "positive",
  "sentiment_score": 0.454,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 0,
  "lex_hits": 12,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.473,
  "agent_talk_sec": 58.4,
  "customer_talk_sec": 65.0,
  "dead_air_sec": 87.6,
  "longest_monologue_sec": 8.4,
  "agent_wpm": 339.0,
  "interruptions": 0,
  "agent_turns": 31,
  "customer_turns": 26,
  "discovery_qs": 14,
  "words_agent": 330,
  "words_customer": 107,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895202671",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.57,
      "end_s": 2.01,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178895202671",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 3.18,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178895202671",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 6.1,
      "text_en": "Hello, am I speaking with Roshan Enterprises?",
      "text_native": "हॅलो, रोशन एंटरप्राइजेस से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.6,
      "end_s": 7.18,
      "text_en": "Yes, speak.",
      "text_native": "हां जी बोलो।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.58,
      "end_s": 9.4,
      "text_en": "I was calling from JSW One, sir. Greetings.",
      "text_native": "जेएसडब्ल्यू वन से बात कर रहा था सर, नमस्कार।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.6,
      "end_s": 10.3,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.8,
      "end_s": 15.8,
      "text_en": "Sir, this Roshan Enterprises account of yours was registered a long time ago, so I wanted to know a little, do you deal in HR and all? Do you have any requirement right now?",
      "text_native": "सर ये रोशन एंटरप्राइजेस काफी टाइम से रजिस्टर्ड था आपका अकाउंट, तो उसमें थोड़ा जानना था आप एचआर वगेरा में डील करते हैं? अभी है कुछ रिक्वायरमेंट?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 7,
      "speaker": "customer",
      "start_s": 16.8,
      "end_s": 17.1,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.1,
      "end_s": 17.6,
      "text_en": "Requirement?",
      "text_native": "रिक्वायरमेंट?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.1,
      "end_s": 19.4,
      "text_en": "Yes, it's in plate, in plate.",
      "text_native": "हां, प्लेट में छे ने, प्लेट में।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.1,
      "end_s": 20.5,
      "text_en": "In what?",
      "text_native": "किसमें?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.7,
      "end_s": 21.9,
      "text_en": "Plate, plate. Chequered plate.",
      "text_native": "प्लेट प्लेट। चेचर प्लेट।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 12,
      "speaker": "agent",
      "start_s": 22.0,
      "end_s": 23.8,
      "text_en": "In plate. Will you deal in advance, sir?",
      "text_native": "प्लेट में। एडवांस में डील करेंगे सर?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 13,
      "speaker": "customer",
      "start_s": 23.9,
      "end_s": 24.2,
      "text_en": "Sir?",
      "text_native": "सर?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 14,
      "speaker": "agent",
      "start_s": 24.6,
      "end_s": 25.6,
      "text_en": "Will you deal in advance?",
      "text_native": "एडवांस में डील करेंगे?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 15,
      "speaker": "customer",
      "start_s": 27.1,
      "end_s": 28.2,
      "text_en": "Not in advance.",
      "text_native": "एडवांस में तो नथी।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 16,
      "speaker": "agent",
      "start_s": 28.9,
      "end_s": 29.1,
      "text_en": "Huh?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 17,
      "speaker": "customer",
      "start_s": 29.8,
      "end_s": 31.0,
      "text_en": "Can't I get some credit?",
      "text_native": "कुछ क्रेडिट नहीं मिल सकता है क्या?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 18,
      "speaker": "agent",
      "start_s": 31.3,
      "end_s": 32.9,
      "text_en": "Credit is available after two transactions.",
      "text_native": "क्रेडिट दो ट्रांजैक्शन के बाद मिलता है।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 19,
      "speaker": "customer",
      "start_s": 33.6,
      "end_s": 34.0,
      "text_en": "I see.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 20,
      "speaker": "agent",
      "start_s": 34.5,
      "end_s": 34.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 21,
      "speaker": "agent",
      "start_s": 35.4,
      "end_s": 40.4,
      "text_en": "So now sir, the very first time you do it with any cus- with any seller, with any company, we are talking directly to the company, right, from JSW One.",
      "text_native": "तो अब सर पहली पहली बार आप करोगे किसी भी कस- किसी भी सेलर से, किसी भी कंपनी से, हम तो डायरेक्ट कंपनी से बात कर रहे हैं ना जेएसडब्ल्यू वन से।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 22,
      "speaker": "agent",
      "start_s": 40.9,
      "end_s": 43.8,
      "text_en": "So if you do it for the very first time, you will have to do it in advance, no one gives credit the first time.",
      "text_native": "तो पहली पहली बार करेंगे तो तो एडवांस में ही करना पड़ेगा, क्रेडिट पहली बार में कोई नहीं देता है।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 23,
      "speaker": "customer",
      "start_s": 44.2,
      "end_s": 44.7,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 24,
      "speaker": "agent",
      "start_s": 45.4,
      "end_s": 46.1,
      "text_en": "Are you understanding?",
      "text_native": "आप समझ रहे हैं?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 25,
      "speaker": "customer",
      "start_s": 46.6,
      "end_s": 46.9,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 26,
      "speaker": "agent",
      "start_s": 47.3,
      "end_s": 52.8,
      "text_en": "Tell me sir if, look, for plate I have, for plate sheets, we have a good rate for HR. Our stockyard is here in Pune, you in Taloja.",
      "text_native": "बताइए सर अगर, देखो प्लेट का तो मेरे पास, प्लेट शीट्स का तो अच्छा एचआर का रेट रहता है हमारे पास। हमारा स्टॉकयार्ड है इधर पुणे में, आप तलोजा में।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 27,
      "speaker": "agent",
      "start_s": 53.2,
      "end_s": 56.1,
      "text_en": "So let's start once, sir. I will get you credit as well from the third transaction.",
      "text_native": "तो एक बार चालू करते हैं सर, क्रेडिट भी दिलवा दूंगा मैं आपको तीसरे ट्रांजैक्शन से।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 28,
      "speaker": "customer",
      "start_s": 56.6,
      "end_s": 58.1,
      "text_en": "What now, what is the current rate for plate?",
      "text_native": "अभी क्या, प्लेट का क्या रेट चल रहा है?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 29,
      "speaker": "agent",
      "start_s": 59.1,
      "end_s": 59.5,
      "text_en": "For what?",
      "text_native": "किसका?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 30,
      "speaker": "customer",
      "start_s": 59.9,
      "end_s": 102.2,
      "text_en": "What is the current rate for 8, 6, 8, 10 plate?",
      "text_native": "आठ का, छे का, आठ का, दस का प्लेट का क्या रेट चल रहा है?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 31,
      "speaker": "agent",
      "start_s": 102.2,
      "end_s": 103.1,
      "text_en": "Do you want sheet or coil?",
      "text_native": "शीट चाहिए, कॉइल चाहिए?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 32,
      "speaker": "customer",
      "start_s": 103.5,
      "end_s": 104.4,
      "text_en": "I want sheet, sheet.",
      "text_native": "शीट चाहिए, शीट।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 33,
      "speaker": "agent",
      "start_s": 105.0,
      "end_s": 105.6,
      "text_en": "One second.",
      "text_native": "एक सेकंड।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 34,
      "speaker": "agent",
      "start_s": 107.2,
      "end_s": 110.9,
      "text_en": "You want normal sheet, right? 1250 by 1250 by 2500 or 1500's 1500 by 3000?",
      "text_native": "नॉर्मल शीट चाहिए ना, 1250 बाय 1250 बाय 2500 या फिर 1500 की 1500 बाय 3000?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 35,
      "speaker": "customer",
      "start_s": 111.2,
      "end_s": 112.9,
      "text_en": "1500 by 12 meter, something like that.",
      "text_native": "1500 बाय 12 मीटर वगेरा ऐसा।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 36,
      "speaker": "agent",
      "start_s": 113.2,
      "end_s": 114.4,
      "text_en": "The rate is 62, sir.",
      "text_native": "62 का रेट चल रहा है सर।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 37,
      "speaker": "customer",
      "start_s": 115.1,
      "end_s": 115.5,
      "text_en": "I see.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 38,
      "speaker": "agent",
      "start_s": 115.9,
      "end_s": 116.8,
      "text_en": "In Pune. Sheet.",
      "text_native": "पुणे में। शीट।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 39,
      "speaker": "customer",
      "start_s": 117.2,
      "end_s": 118.1,
      "text_en": "And transport? Is it included in that?",
      "text_native": "और ट्रांसपोर्ट? उसमें ही क्या?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 40,
      "speaker": "agent",
      "start_s": 118.5,
      "end_s": 121.8,
      "text_en": "The thing with transport is, that will have to be seen according to your pincode. You can arrange your own vehicle at my yard.",
      "text_native": "ट्रांसपोर्ट का क्या है कि, वो तो देखना पड़ेगा आपका पिनकोड के हिसाब से। आप अपनी गाड़ी लगा लो मेरे यार्ड पे।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 41,
      "speaker": "customer",
      "start_s": 122.2,
      "end_s": 123.1,
      "text_en": "Where is your yard?",
      "text_native": "यार्ड किधर है अपना?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 42,
      "speaker": "agent",
      "start_s": 124.1,
      "end_s": 125.2,
      "text_en": "In Pune, Chakan.",
      "text_native": "पुणे में चाकण।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 43,
      "speaker": "customer",
      "start_s": 125.6,
      "end_s": 126.8,
      "text_en": "Oh, it's in Chakan? Okay.",
      "text_native": "अच्छा चाकण में है क्या? ओके।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 44,
      "speaker": "agent",
      "start_s": 128.1,
      "end_s": 131.1,
      "text_en": "Tell me then sir, I mean, the thing is sir, look, there is a bit of a shortage of material.",
      "text_native": "बताओ सर फिर, मतलब क्या है कि सर, देखो मटेरियल का थोड़ा शॉर्टेज रहता है।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 45,
      "speaker": "agent",
      "start_s": 131.6,
      "end_s": 133.5,
      "text_en": "And the thing is that the rate is also increasing, sir, you also know that.",
      "text_native": "और क्या है कि रेट भी बढ़ रहा है सर, आपको भी पता है।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 46,
      "speaker": "customer",
      "start_s": 133.8,
      "end_s": 134.1,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 47,
      "speaker": "agent",
      "start_s": 134.9,
      "end_s": 137.1,
      "text_en": "The rate is continuously increasing because the price of coking coal has gone up, right?",
      "text_native": "लगातार रेट बढ़ रहा है क्योंकि कोकिंग कोल का प्राइस बढ़ चुका है ना।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 48,
      "speaker": "customer",
      "start_s": 137.5,
      "end_s": 138.3,
      "text_en": "Okay, hmm hmm.",
      "text_native": "ओके, हम्म हम्म।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 49,
      "speaker": "agent",
      "start_s": 138.7,
      "end_s": 142.1,
      "text_en": "That's why. So now the rate will increase by up to 8 rupees, bookings until November are already ongoing with us.",
      "text_native": "इसलिए। तो अभी आठ रुपए तक रेट बढ़ेगा, नवंबर तक की बुकिंग ऑलरेडी चल ही रही है अपने पास।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 50,
      "speaker": "customer",
      "start_s": 142.5,
      "end_s": 143.2,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 51,
      "speaker": "agent",
      "start_s": 143.6,
      "end_s": 146.3,
      "text_en": "So tell me sir then how to proceed, because this rate is valid for today, it will increase for tomorrow.",
      "text_native": "तो बताइए सर फिर कैसे करना है, क्योंकि ये रेट तो आज के लिए वैलिड है, कल के लिए बढ़ जाएगा।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 52,
      "speaker": "customer",
      "start_s": 146.3,
      "end_s": 147.8,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 53,
      "speaker": "agent",
      "start_s": 148.1,
      "end_s": 148.4,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 54,
      "speaker": "customer",
      "start_s": 149.8,
      "end_s": 153.1,
      "text_en": "It will work, I, okay, I will, send me a 'hi', I will send the inquiry, okay?",
      "text_native": "चलेगा, मैं ठीक है, मैं आपको, मुझे हाई करो, मैं इंक्वायरी भेजता हूं, ठीक है?"
    },
    {
      "ucid": "21112178895202671",
      "idx": 55,
      "speaker": "agent",
      "start_s": 153.1,
      "end_s": 153.8,
      "text_en": "Okay sir.",
      "text_native": "ओके सर।"
    },
    {
      "ucid": "21112178895202671",
      "idx": 56,
      "speaker": "customer",
      "start_s": 154.5,
      "end_s": 154.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178895202671",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Hello, am I speaking with Roshan Enterprises? ... AGENT: I was calling from JSW One, sir. Greetings.",
      "comment": "Agent greeted, identified self and company, and used the customer's name; the customer's immediate engagement ('Yes, speak.') served as implicit permission."
    },
    {
      "ucid": "21112178895202671",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178895202671",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "AGENT: Will you deal in advance?",
      "comment": "Agent only asked about payment terms and did not attempt to discover what the customer manufactures, their volume, or current suppliers."
    },
    {
      "ucid": "21112178895202671",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: ...plate sheets, we have a good rate for HR. Our stockyard is here in Pune...",
      "comment": "The agent pitched having a good rate and a local stockyard, which counts as making a pitch, even if it wasn't based on discovery."
    },
    {
      "ucid": "21112178895202671",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Do you have any requirement right now?",
      "comment": "Although the agent asked if a requirement exists, he failed to capture key details like grade, quantity, or required delivery date."
    },
    {
      "ucid": "21112178895202671",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: send me a 'hi', I will send the inquiry, okay? AGENT: Okay sir.",
      "comment": "A clear, albeit weak, next step was agreed upon where the customer will send an inquiry."
    }
  ],
  "objections": [
    {
      "ucid": "21112178895202671",
      "obj_type": "credit",
      "state": "handled",
      "evidence": "CUSTOMER: Can't I get some credit?",
      "response": "AGENT: Credit is available after two transactions."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}