Call 21112178895194061 2026-09-09 · Aditya Pandey · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise on the customer's side, but speech is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak; the customer had to prompt them with 'tell me'.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No hook was delivered; the agent went straight to asking for a requirement without providing a reason or benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
rate आपका बहुत ज्यादा जाता है।
Summary
The agent contacted a registered lead, Trimurti Steels, who confirmed a requirement for GP/PPGL but immediately objected that JSW's rates are too high. The agent did not handle the price objection or conduct any discovery, instead offering to send a quotation if the customer provided the requirement. The call ended without the requirement being captured or a firm next step being set.
Coaching
When a customer raises a price objection like 'your rate is very high,' you must investigate it before offering a quote. Ask what they are comparing our price to and explain our value, such as all-inclusive landed cost, instead of just accepting the objection.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak; the customer had to prompt them with 'tell me'. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was delivered; the agent went straight to asking for a requirement without providing a reason or benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched, even after the customer raised a clear price objection. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Although the customer confirmed a requirement, the agent failed to capture any specific details like grade, size, or quantity. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
No firm next step was committed; the agent's offer to quote was conditional and the customer gave a non-committal response. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | rate आपका बहुत ज्यादा जाता है। |
Oh, okay. तो कुछ मतलब एक बार बता दीजिए मतलब अगर requirement में आपको quotation share कर देता हूं। |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.676 | 17.1s | 8.2s | 34.7s | 6.6s | 242.1 | 0 | 7 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
agent
1.8s
Uh hello, Trimurti Steels?
customer
3.4s
Yes.
हां।
agent
4.2s
Sir, hello. I am Aditya Pandey calling from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा हूं JSW One से।
customer
7.3s
From where?
कहां से?
agent
8.0s
Sir, I was calling from JSW One.
सर JSW One से बात कर रहा था मैं।
customer
9.6s
Yes sir, tell me.
हां सर, बोलिए।
agent
10.7s
Actually, you were registered on our platform, I called regarding that. Was there any requirement for HR/CR?
Actually में आप हमारे platform पे register थे, उसी के regarding call किया था। कुछ requirement थी क्या HR/CR की?
customer
15.3s
There is a requirement, sir. We have a requirement in GP and PPGL, but your rate is very high.
Requirement है सर हमारे GP में और PPGL में है requirement, लेकिन rate आपका बहुत ज्यादा जाता है।
agent
20.9s
Oh, okay.
agent
22.8s
So, just tell me once, if there is a requirement, I will share a quotation with you. If it doesn't work out, you can let me know.
तो कुछ मतलब एक बार बता दीजिए मतलब अगर requirement में आपको quotation share कर देता हूं। अगर नहीं जम रहा रहेगा तो बता दीजिएगा उसमें।
customer
28.3s
That's fine sir, I will tell you.
चलेगा सर, बोलता हूं मैं।
agent
30.0s
I...
मैं...