{
  "ucid": "21112178895194061",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 16:35:40",
  "end_time": "2026-09-09 16:36:40",
  "duration_sec": 60,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA66a0fde24dd099219d3f4dd2a58f5bf4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 471,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895194061__DIA66a0fde24dd099219d3f4dd2a58f5bf4.mp3",
  "audio_bytes": 128304,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 42.768,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Uh hello, Trimurti Steels?\n[3s] CUSTOMER: Yes.   (हां।)\n[4s] AGENT: Sir, hello. I am Aditya Pandey calling from JSW One.   (सर नमस्ते, मैं आदित्य पांडे बात कर रहा हूं JSW One से।)\n[7s] CUSTOMER: From where?   (कहां से?)\n[8s] AGENT: Sir, I was calling from JSW One.   (सर JSW One से बात कर रहा था मैं।)\n[10s] CUSTOMER: Yes sir, tell me.   (हां सर, बोलिए।)\n[11s] AGENT: Actually, you were registered on our platform, I called regarding that. Was there any requirement for HR/CR?   (Actually में आप हमारे platform पे register थे, उसी के regarding call किया था। कुछ requirement थी क्या HR/CR की?)\n[15s] CUSTOMER: There is a requirement, sir. We have a requirement in GP and PPGL, but your rate is very high.   (Requirement है सर हमारे GP में और PPGL में है requirement, लेकिन rate आपका बहुत ज्यादा जाता है।)\n[21s] AGENT: Oh, okay.\n[23s] AGENT: So, just tell me once, if there is a requirement, I will share a quotation with you. If it doesn't work out, you can let me know.   (तो कुछ मतलब एक बार बता दीजिए मतलब अगर requirement में आपको quotation share कर देता हूं। अगर नहीं जम रहा रहेगा तो बता दीजिएगा उसमें।)\n[28s] CUSTOMER: That's fine sir, I will tell you.   (चलेगा सर, बोलता हूं मैं।)\n[30s] AGENT: I...   (मैं...)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: Some background noise on the customer's side, but speech is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer raises a price objection like 'your rate is very high,' you must investigate it before offering a quote. Ask what they are comparing our price to and explain our value, such as all-inclusive landed cost, instead of just accepting the objection.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered lead, Trimurti Steels, who confirmed a requirement for GP/PPGL but immediately objected that JSW's rates are too high. The agent did not handle the price objection or conduct any discovery, instead offering to send a quotation if the customer provided the requirement. The call ended without the requirement being captured or a firm next step being set.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak; the customer had to prompt them with 'tell me'.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No hook was delivered; the agent went straight to asking for a requirement without providing a reason or benefit.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched, even after the customer raised a clear price objection.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the customer confirmed a requirement, the agent failed to capture any specific details like grade, size, or quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No firm next step was committed; the agent's offer to quote was conditional and the customer gave a non-committal response.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer raises a price objection like 'your rate is very high,' you must investigate it before offering a quote. Ask what they are comparing our price to and explain our value, such as all-inclusive landed cost, instead of just accepting the objection.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"rate आपका बहुत ज्यादा जाता है।\", \"response\": \"Oh, okay. तो कुछ मतलब एक बार बता दीजिए मतलब अगर requirement में आपको quotation share कर देता हूं।\"}], \"call_summary\": \"The agent contacted a registered lead, Trimurti Steels, who confirmed a requirement for GP/PPGL but immediately objected that JSW's rates are too high. The agent did not handle the price objection or conduct any discovery, instead offering to send a quotation if the customer provided the requirement. The call ended without the requirement being captured or a firm next step being set.\"}",
  "error": null,
  "latency_ms": 35202,
  "input_tokens": 2931,
  "output_tokens": 799,
  "created_at": "2026-09-25 11:13:33",
  "sentiment": "positive",
  "sentiment_score": 0.38,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.676,
  "agent_talk_sec": 17.1,
  "customer_talk_sec": 8.2,
  "dead_air_sec": 34.7,
  "longest_monologue_sec": 6.6,
  "agent_wpm": 242.1,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 69,
  "words_customer": 34,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895194061",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.84,
      "end_s": 1.24,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178895194061",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.84,
      "end_s": 3.21,
      "text_en": "Uh hello, Trimurti Steels?",
      "text_native": "Uh hello, Trimurti Steels?"
    },
    {
      "ucid": "21112178895194061",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.4,
      "end_s": 3.67,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178895194061",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.24,
      "end_s": 7.0,
      "text_en": "Sir, hello. I am Aditya Pandey calling from JSW One.",
      "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178895194061",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.34,
      "end_s": 7.74,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178895194061",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.04,
      "end_s": 9.54,
      "text_en": "Sir, I was calling from JSW One.",
      "text_native": "सर JSW One से बात कर रहा था मैं।"
    },
    {
      "ucid": "21112178895194061",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.6,
      "end_s": 10.34,
      "text_en": "Yes sir, tell me.",
      "text_native": "हां सर, बोलिए।"
    },
    {
      "ucid": "21112178895194061",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.7,
      "end_s": 15.24,
      "text_en": "Actually, you were registered on our platform, I called regarding that. Was there any requirement for HR/CR?",
      "text_native": "Actually में आप हमारे platform पे register थे, उसी के regarding call किया था। कुछ requirement थी क्या HR/CR की?"
    },
    {
      "ucid": "21112178895194061",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.34,
      "end_s": 20.54,
      "text_en": "There is a requirement, sir. We have a requirement in GP and PPGL, but your rate is very high.",
      "text_native": "Requirement है सर हमारे GP में और PPGL में है requirement, लेकिन rate आपका बहुत ज्यादा जाता है।"
    },
    {
      "ucid": "21112178895194061",
      "idx": 9,
      "speaker": "agent",
      "start_s": 20.94,
      "end_s": 22.14,
      "text_en": "Oh, okay.",
      "text_native": "Oh, okay."
    },
    {
      "ucid": "21112178895194061",
      "idx": 10,
      "speaker": "agent",
      "start_s": 22.84,
      "end_s": 28.24,
      "text_en": "So, just tell me once, if there is a requirement, I will share a quotation with you. If it doesn't work out, you can let me know.",
      "text_native": "तो कुछ मतलब एक बार बता दीजिए मतलब अगर requirement में आपको quotation share कर देता हूं। अगर नहीं जम रहा रहेगा तो बता दीजिएगा उसमें।"
    },
    {
      "ucid": "21112178895194061",
      "idx": 11,
      "speaker": "customer",
      "start_s": 28.34,
      "end_s": 29.54,
      "text_en": "That's fine sir, I will tell you.",
      "text_native": "चलेगा सर, बोलता हूं मैं।"
    },
    {
      "ucid": "21112178895194061",
      "idx": 12,
      "speaker": "agent",
      "start_s": 30.04,
      "end_s": 30.34,
      "text_en": "I...",
      "text_native": "मैं..."
    }
  ],
  "steps": [
    {
      "ucid": "21112178895194061",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak; the customer had to prompt them with 'tell me'."
    },
    {
      "ucid": "21112178895194061",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No hook was delivered; the agent went straight to asking for a requirement without providing a reason or benefit."
    },
    {
      "ucid": "21112178895194061",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business, volume, or current suppliers."
    },
    {
      "ucid": "21112178895194061",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched, even after the customer raised a clear price objection."
    },
    {
      "ucid": "21112178895194061",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although the customer confirmed a requirement, the agent failed to capture any specific details like grade, size, or quantity."
    },
    {
      "ucid": "21112178895194061",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No firm next step was committed; the agent's offer to quote was conditional and the customer gave a non-committal response."
    }
  ],
  "objections": [
    {
      "ucid": "21112178895194061",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "rate आपका बहुत ज्यादा जाता है।",
      "response": "Oh, okay. तो कुछ मतलब एक बार बता दीजिए मतलब अगर requirement में आपको quotation share कर देता हूं।"
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}