Call 21112178895159291 2026-09-09 · Aditya Pandey · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 12 turns, clean transcript (0% inaudible) | Marathi | 12 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.03
confidence high · +0/−3
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking about a requirement based on a past interaction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the required discovery questions to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was performed, and consequently no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
No, I have taken the material from there.
did well
Opener & permission
Hello, Hammer Industry? ... Yes, greetings, I am Aditya Pandey speaking from JSW One.
Qualify
Do you have anything now?
Summary
The agent followed up on a previous inquiry with 'Hammer Industry'. The customer stated they had already procured material from another source and had no current requirement. The agent did not perform discovery but did establish a next step by offering to send contact details via WhatsApp for future needs, which the customer accepted.
Coaching
When a customer has no immediate need, use the opportunity to run discovery to understand their business and procurement cycle for future follow-ups.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, Hammer Industry? ... Yes, greetings, I am Aditya Pandey speaking from JSW One. Agent greeted, used the customer's business name, and identified themself and JSW One. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking about a requirement based on a past interaction. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the required discovery questions to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have anything now? Agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Shall I WhatsApp you my number? When you have a requirement, you can tell me. Agent established a clear, albeit soft, next step which the customer agreed to. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | No, I have taken the material from there. |
Will there be any requirement for this next month? If so, you can send it to me. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.701 | 17.1s | 7.3s | 34.6s | 5.4s | 273.7 | 0 | 6 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
2.1s
Hello, Hammer Industry?
हॅलो, हॅमर इंडस्ट्री?
customer
3.7s
Yes, speak.
हा बोला.
agent
4.5s
Yes, greetings, I am Aditya Pandey speaking from JSW One.
हा नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून.
customer
7.6s
Yes, speak.
हा बोला.
agent
8.4s
Sir, you had registered on our platform, I had called regarding that. You had given a requirement before, last month. It didn't work out on that. Do you have anything now?
सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होता, त्या संदर्भात कॉल केला होता. तुम्ही एक आधी requirement दिली होती last month. वर्क नाही झालतं त्यावर. आता काही आहे का?
customer
14.2s
No, I have taken the material from there. There is no requirement currently.
नाही, घेतलाय मी तिथून मटेरियल. Requirement नाही आलीये सध्या.
agent
17.8s
Will there be any requirement for this next month? If so, you can send it to me.
या next month साठी काही requirement असेल का? तर तुम्ही मला पाठवू शकता.
customer
21.0s
I will inform. I will inform you.
मी inform करतो. मी inform करतो तुम्हाला.
agent
23.1s
Shall I WhatsApp you my number? When you have a requirement, you can tell me.
मी तुम्हाला WhatsApp करू माझा नंबर? तुम्ही जेव्हा तुमची requirement येईल, तर तुम्ही मला सांगा.
customer
27.2s
Okay, that will work.
ठीक आहे, चालेल.
agent
29.5s
Okay sir.
ओके सर.