{
  "ucid": "21112178895159291",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 16:29:52",
  "end_time": "2026-09-09 16:30:51",
  "duration_sec": 59,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA892dfb5c5805108cde148b3d23a19991.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 472,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895159291__DIA892dfb5c5805108cde148b3d23a19991.mp3",
  "audio_bytes": 123552,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 41.184,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello, Hammer Industry?   (हॅलो, हॅमर इंडस्ट्री?)\n[4s] CUSTOMER: Yes, speak.   (हा बोला.)\n[4s] AGENT: Yes, greetings, I am Aditya Pandey speaking from JSW One.   (हा नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून.)\n[8s] CUSTOMER: Yes, speak.   (हा बोला.)\n[8s] AGENT: Sir, you had registered on our platform, I had called regarding that. You had given a requirement before, last month. It didn't work out on that. Do you have anything now?   (सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होता, त्या संदर्भात कॉल केला होता. तुम्ही एक आधी requirement दिली होती last month. वर्क नाही झालतं त्यावर. आता काही आहे का?)\n[14s] CUSTOMER: No, I have taken the material from there. There is no requirement currently.   (नाही, घेतलाय मी तिथून मटेरियल. Requirement नाही आलीये सध्या.)\n[18s] AGENT: Will there be any requirement for this next month? If so, you can send it to me.   (या next month साठी काही requirement असेल का? तर तुम्ही मला पाठवू शकता.)\n[21s] CUSTOMER: I will inform. I will inform you.   (मी inform करतो. मी inform करतो तुम्हाला.)\n[23s] AGENT: Shall I WhatsApp you my number? When you have a requirement, you can tell me.   (मी तुम्हाला WhatsApp करू माझा नंबर? तुम्ही जेव्हा तुमची requirement येईल, तर तुम्ही मला सांगा.)\n[27s] CUSTOMER: Okay, that will work.   (ठीक आहे, चालेल.)\n[30s] AGENT: Okay sir.   (ओके सर.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "When a customer has no immediate need, use the opportunity to run discovery to understand their business and procurement cycle for future follow-ups.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up on a previous inquiry with 'Hammer Industry'. The customer stated they had already procured material from another source and had no current requirement. The agent did not perform discovery but did establish a next step by offering to send contact details via WhatsApp for future needs, which the customer accepted.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, Hammer Industry? ... Yes, greetings, I am Aditya Pandey speaking from JSW One.\", \"comment\": \"Agent greeted, used the customer's business name, and identified themself and JSW One.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to asking about a requirement based on a past interaction.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any of the required discovery questions to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and consequently no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have anything now?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Shall I WhatsApp you my number? When you have a requirement, you can tell me.\", \"comment\": \"Agent established a clear, albeit soft, next step which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate need, use the opportunity to run discovery to understand their business and procurement cycle for future follow-ups.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"No, I have taken the material from there.\", \"response\": \"Will there be any requirement for this next month? If so, you can send it to me.\"}], \"call_summary\": \"The agent followed up on a previous inquiry with 'Hammer Industry'. The customer stated they had already procured material from another source and had no current requirement. The agent did not perform discovery but did establish a next step by offering to send contact details via WhatsApp for future needs, which the customer accepted.\"}",
  "error": null,
  "latency_ms": 28022,
  "input_tokens": 2943,
  "output_tokens": 787,
  "created_at": "2026-09-25 11:13:33",
  "sentiment": "neutral",
  "sentiment_score": -0.027,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 3,
  "lex_hits": 3,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.701,
  "agent_talk_sec": 17.1,
  "customer_talk_sec": 7.3,
  "dead_air_sec": 34.6,
  "longest_monologue_sec": 5.4,
  "agent_wpm": 273.7,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 4,
  "words_agent": 78,
  "words_customer": 29,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895159291",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.4,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178895159291",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.08,
      "end_s": 3.24,
      "text_en": "Hello, Hammer Industry?",
      "text_native": "हॅलो, हॅमर इंडस्ट्री?"
    },
    {
      "ucid": "21112178895159291",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.66,
      "end_s": 4.14,
      "text_en": "Yes, speak.",
      "text_native": "हा बोला."
    },
    {
      "ucid": "21112178895159291",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.5,
      "end_s": 7.24,
      "text_en": "Yes, greetings, I am Aditya Pandey speaking from JSW One.",
      "text_native": "हा नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून."
    },
    {
      "ucid": "21112178895159291",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.64,
      "end_s": 8.14,
      "text_en": "Yes, speak.",
      "text_native": "हा बोला."
    },
    {
      "ucid": "21112178895159291",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.4,
      "end_s": 13.84,
      "text_en": "Sir, you had registered on our platform, I had called regarding that. You had given a requirement before, last month. It didn't work out on that. Do you have anything now?",
      "text_native": "सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होता, त्या संदर्भात कॉल केला होता. तुम्ही एक आधी requirement दिली होती last month. वर्क नाही झालतं त्यावर. आता काही आहे का?"
    },
    {
      "ucid": "21112178895159291",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 17.54,
      "text_en": "No, I have taken the material from there. There is no requirement currently.",
      "text_native": "नाही, घेतलाय मी तिथून मटेरियल. Requirement नाही आलीये सध्या."
    },
    {
      "ucid": "21112178895159291",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 21.0,
      "text_en": "Will there be any requirement for this next month? If so, you can send it to me.",
      "text_native": "या next month साठी काही requirement असेल का? तर तुम्ही मला पाठवू शकता."
    },
    {
      "ucid": "21112178895159291",
      "idx": 8,
      "speaker": "customer",
      "start_s": 21.0,
      "end_s": 22.84,
      "text_en": "I will inform. I will inform you.",
      "text_native": "मी inform करतो. मी inform करतो तुम्हाला."
    },
    {
      "ucid": "21112178895159291",
      "idx": 9,
      "speaker": "agent",
      "start_s": 23.1,
      "end_s": 27.2,
      "text_en": "Shall I WhatsApp you my number? When you have a requirement, you can tell me.",
      "text_native": "मी तुम्हाला WhatsApp करू माझा नंबर? तुम्ही जेव्हा तुमची requirement येईल, तर तुम्ही मला सांगा."
    },
    {
      "ucid": "21112178895159291",
      "idx": 10,
      "speaker": "customer",
      "start_s": 27.2,
      "end_s": 27.84,
      "text_en": "Okay, that will work.",
      "text_native": "ठीक आहे, चालेल."
    },
    {
      "ucid": "21112178895159291",
      "idx": 11,
      "speaker": "agent",
      "start_s": 29.5,
      "end_s": 29.94,
      "text_en": "Okay sir.",
      "text_native": "ओके सर."
    }
  ],
  "steps": [
    {
      "ucid": "21112178895159291",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello, Hammer Industry? ... Yes, greetings, I am Aditya Pandey speaking from JSW One.",
      "comment": "Agent greeted, used the customer's business name, and identified themself and JSW One."
    },
    {
      "ucid": "21112178895159291",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead jumping directly to asking about a requirement based on a past interaction."
    },
    {
      "ucid": "21112178895159291",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any of the required discovery questions to understand the customer's business or needs."
    },
    {
      "ucid": "21112178895159291",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was performed, and consequently no USPs were pitched."
    },
    {
      "ucid": "21112178895159291",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have anything now?",
      "comment": "Agent successfully asked if a current requirement exists, which is the primary goal of this step."
    },
    {
      "ucid": "21112178895159291",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Shall I WhatsApp you my number? When you have a requirement, you can tell me.",
      "comment": "Agent established a clear, albeit soft, next step which the customer agreed to."
    }
  ],
  "objections": [
    {
      "ucid": "21112178895159291",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "No, I have taken the material from there.",
      "response": "Will there be any requirement for this next month? If so, you can send it to me."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}