{
  "ucid": "21112178895130481",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 16:25:04",
  "end_time": "2026-09-09 16:28:47",
  "duration_sec": 223,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe33e3cb47c0d57a18626fd30c08b37e2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 475,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895130481__DIAe33e3cb47c0d57a18626fd30c08b37e2.mp3",
  "audio_bytes": 582768,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 194.256,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] UNKNOWN: Hello   (ಹಲೋ)\n[3s] UNKNOWN: Hello   (ಹಲೋ)\n[4s] CUSTOMER: Sir, from Vinayaka Agencies, is this Veeresh speaking?   (ಸರ್ ವಿನಾಯಕ ಏಜೆನ್ಸೀಸ್ ಇಂದ ವೀಣಾ ವೀರೇಶ್ ಅವರು ಮಾತಾಡಿದ್ದು?)\n[6s] AGENT: Yes, tell me, madam.   (ಹಾ ಹೇಳಿ ಮೇಡಂ)\n[7s] AGENT: Sir, I am calling from JSW One.   (ಸರ್ ನಾನು JSW One ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ.)\n[9s] CUSTOMER: Tell me, madam.   (ಹೇಳಿ ಮೇಡಂ)\n[10s] AGENT: Do you have any building or building material inquiry, sir? Regarding stockyard steel inquiry.   (ಏನಾದ್ರೂ ಬಿಲ್ಡಿಂಗ್ ಅಥವಾ ಬಿಲ್ಡಿಂಗ್ ಮೆಟೀರಿಯಲ್ ಎನ್ಕ್ವೈರಿ ಇದೆಯಾ ಸರ್? ಸ್ಟಾಕ್ ಯಾರ್ಡ್ ಸ್ಟೀಲ್ ಎನ್ಕ್ವೈರಿ ಬಗ್ಗೆ.)\n[15s] AGENT: HR, CR sheets, cement, TMT.   (HR, CR ಶೀಟ್ಸ್, ಸಿಮೆಂಟ್, TMT.)\n[17s] CUSTOMER: No madam, I have everything.   (ಇಲ್ಲ ಮೇಡಂ ಎಲ್ಲಾ ಇದೆ.)\n[18s] AGENT: Do you purchase from JSW?   (ಪರ್ಚೇಸ್ ಮಾಡ್ತೀರಾ ನೀವು JSW ಇಂದ?)\n[20s] CUSTOMER: From JSW... I haven't purchased anything recently, madam.   (JSW ಇಂದ ಈಗ್ ಎಲ್ಲೂ ಪರ್ಚೇಸ್ ಮಾಡಿಲ್ಲ ಮೇಡಂ.)\n[22s] AGENT: Okay, have you transacted before?   (ಓಕೆ ಮೊದಲು ಟ್ರಾನ್ಸಾಕ್ಟ್ ಮಾಡಿದ್ದೀರಾ?)\n[24s] CUSTOMER: Yes.   (ಹಾ.)\n[24s] AGENT: Oh, okay, okay. Where do you procure all the material from? Do you do it locally, from a dealer?   (ಓಹೋ ಓಕೆ ಓಕೆ. ನೀವು ಎಲ್ಲಾ ಮೆಟೀರಿಯಲ್ ಪ್ರೊಕ್ಯೂರ್ ಮಾಡೋದು ಎಲ್ಲಿಂದ? ಲೋಕಲಿ ಮಾಡ್ತೀರಾ ಡೀಲರ್ ಹತ್ರ?)\n[28s] CUSTOMER: Yes, it's Vinayaka Agency, right? It comes from Hassan.   (ಹಾ ವಿನಾಯಕ ಏಜೆನ್ಸಿ ಅಲ್ವಾ? ಹಾಸನ್ ಇಂದ ಬರುತ್ತೆ.)\n[31s] AGENT: It comes from Hassan. Okay. What will be the requirement generally, sir? What is it?   (ಹಾಸನ್ ಇಂದ ಬರುತ್ತೆ. ಓಕೆ. ಏನಿರುತ್ತೆ ಸರ್ ಜನರಲಿ ರಿಕ್ವೈರ್ಮೆಂಟ್ ಏನಂತ ಇರುತ್ತೆ?)\n[34s] CUSTOMER: For us, it's mostly color plus sheets.   (ನಮಗೆ ಜಾಸ್ತಿ ಕಲರ್ ಪ್ಲಸ್ ಶೀಟ್ಸ್.)\n[37s] AGENT: Oh, you take PPGL sheets?   (ಓ PPGL ಶೀಟ್ಸ್ ತಗೋತೀರಾ?)\n[38s] CUSTOMER: Yes, madam.   (ಹಾ ಮೇಡಂ.)\n[39s] AGENT: Okay. What will be the monthly volume, sir?   (ಓಕೆ. ಎಷ್ಟಿರುತ್ತೆ ಸರ್ ಮಂತ್ಲಿ ವಾಲ್ಯೂಮ್?)\n[41s] CUSTOMER: Monthly volume is around eight tons, madam.   (ಮಂತ್ಲಿ ವಾಲ್ಯೂಮ್ ಒಂದು ಎಂಟು ಟನ್ ಇರುತ್ತೆ ಮೇಡಂ.)\n[44s] AGENT: It's eight tons. Give us an inquiry once. We will give you a price. If it's the best, you can take it from us.   (ಎಂಟು ಟನ್ ಇರುತ್ತೆ. ನಮಗೊಂದು ಸರಿ ಎನ್ಕ್ವೈರಿ ಕೊಡಿ. ನಾವು ಪ್ರೈಸ್ ಕೊಡ್ತೀವಿ ನಿಮಗೆ. ಬೆಸ್ಟ್ ಆದ್ರೆ ನಮ್ ಕಡೆಯಿಂದ ತಗೋತೀನಿ.)\n[48s] CUSTOMER: Where do you load from, madam?   (ಎಲ್ಲಿಂದ ಮೇಡಂ ಲೋಡ್ ಮಾಡ್ಸೋದು?)\n[49s] AGENT: Bangalore, I am calling from the Bangalore office. The material comes directly from the company yard.   (ಬೆಂಗಳೂರು, ಬೆಂಗಳೂರು ಆಫೀಸ್ ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ. ಕಂಪನಿ ಯಾರ್ಡ್ ಇಂದ ಬರುತ್ತೆ ಮೆಟೀರಿಯಲ್ ಡೈರೆಕ್ಟ್ ಆಗಿ.)\n[52s] CUSTOMER: From the company, directly?   (ಕಂಪನಿಯಿಂದ ಡೈರೆಕ್ಟ್ ಆಗಿ?)\n[54s] AGENT: Yes. Yes, sir.   (ಹೌದು. ಹೌದು ಸರ್.)\n[54s] CUSTOMER: What is the rate, madam, for 0.5 mm today? Color plus?   (ಏನ್ ರೇಟ್ ಮೇಡಂ 0.5 mm ಇವತ್ತು? ಕಲರ್ ಪ್ಲಸ್?)\n[56s] AGENT: 0.5 mm, one minute, I'll confirm. What thickness did you say? 0.5 mm?   (0.5 mm, ಒಂದು ನಿಮಿಷ ಇರಿ ನಾನು ಕನ್ಫರ್ಮ್ ಮಾಡ್ತೀನಿ. ಏನ್ ಥಿಕ್ನೆಸ್ ಅಂತ ಹೇಳಿದ್ರಿ? 0.5 mm?)\n[59s] CUSTOMER: 0.5 mm, yes, 0.5 mm.   (0.5 mm, ಹಾ 0.5 mm.)\n[100s] AGENT: And the length, width?   (ಅದು ಲೆಂಥ್ ವಿಡ್ತ್?)\n[101s] CUSTOMER: Madam?   (ಮೇಡಂ?)\n[102s] AGENT: Length and width?   (ಲೆಂಥ್ ಮತ್ತೆ ವಿಡ್ತ್?)\n[103s] CUSTOMER: No, I need coil, coil, madam.   (ಅಲ್ಲ ನನಗೆ ಕಾಯಿಲ್, ಕಾಯಿಲ್ ಮೇಡಂ.)\n[105s] AGENT: You need coil.   (ಕಾಯಿಲ್ ಬೇಕು.)\n[105s] CUSTOMER: I have a sheets factory.   (ನಂದು ಶೀಟ್ಸ್ ಫ್ಯಾಕ್ಟರಿ ಇದೆ.)\n[107s] AGENT: Hmm.   (ಹ್ಮ್.)\n[108s] CUSTOMER: Yes.   (ಹಾ.)\n[110s] CUSTOMER: My... I have messaged the profile, madam. What runs most for us is HR. Hmm. But they ask for color, so we take that too.   (ನಂದು ಪ್ರೊಫೈಲ್ ಪ್ರೊಫೈಲ್ ಮೆಸೇಜ್ ಇದೀನಿ ಮೇಡಂ. ನಮಗ ಜಾಸ್ತಿ ಓಡೋದು HR. ಹ್ಮ್. ಬಟ್ ಕಲರ್ ಕಲರ್ ಕೇಳ್ತಾರಲ್ವಾ ಅದ್ನೂ ತಗೋತೀವಿ.)\n[115s] AGENT: You will get it for 62.5.   (ನಿಮ್ಗೆ ಅರವತ್ತೆರಡು ವರೆ ಬೀಳುತ್ತೆ.)\n[118s] CUSTOMER: How much, madam?   (ಎಷ್ಟು ಮೇಡಂ?)\n[118s] AGENT: 62.5 plus GST.   (ಅರವತ್ತೆರಡು ವರೆ ಪ್ಲಸ್ ಜಿ ಎಸ್ ಟಿ.)\n[120s] CUSTOMER: 62.5?   (ಅರವತ್ತೆರಡು ವರೆನಾ?)\n[122s] CUSTOMER: Which sheet are you talking about, madam?   (ಯಾವ ಶೀಟ್ ಹೇಳ್ತೀರಾ ಮೇಡಂ?)\n[124s] AGENT: Coil, I am talking about coil.   (ಕಾಯಿಲ್, ಕಾಯಿಲ್ ಹೇಳ್ತಾ ಇದಿದ್ದು.)\n[126s] CUSTOMER: Coil?   (ಕಾಯಿಲ್?)\n[127s] AGENT: Hmm.   (ಹ್ಮ್.)\n[129s] CUSTOMER: 62.5? Just 62.5?   (ಅರವತ್ತೆರಡು ವರೆನಾ? ಬರೀ ಅರವತ್ತೆರಡು ವರೆನಾ?)\n[131s] AGENT: This is including GST.   (ಇದು ಜಿ ಎಸ್ ಟಿ ಸೇರ್ಸ್ದೆ.)\n[136s] CUSTOMER: It seems too high, madam. Check it.   (ಜಾಸ್ತಿ ಆಯ್ತಲ್ಲ ಮೇಡಂ, ನೋಡಿ.)\n[138s] AGENT: One minute. One minute. I'll confirm. I mean, I have a price list, it's mentioned in that.   (ಒಂದು ನಿಮಿಷ ಇರಿ. ಒಂದು ನಿಮಿಷ. ಕನ್ಫರ್ಮ್ ಮಾಡ್ತೀನಿ. ಅಂದ್ರೆ ನನ್ ಹತ್ರ ಒಂದ್ ಪ್ರೈಸ್ ಲಿಸ್ಟ್ ಇರುತ್ತೆ ಅದ್ರಲ್ಲಿ ಮೆನ್ಷನ್ ಮಾಡಿದ್ದಾರೆ.)\n[143s] AGENT: One minute.   (ಒಂದು ನಿಮಿಷ.)\n[143s] CUSTOMER: 0.5 mm\n[144s] AGENT: I will... 0.5 mm, right? I will WhatsApp you this price list, sir.   (ನಾನು ನಿಮ್ಗೆ 0.5 mm ಅಲ್ವಾ? ನಾನು ನಿಮ್ಗೆ WhatsApp ಮಾಡ್ತೀನಿ ಈ ಸರ್ ಪ್ರೈಸ್ ಲಿಸ್ಟ್.)\n[146s] CUSTOMER: Do it, do it, do it.   (ಮಾಡಿ ಮಾಡಿ ಮಾಡಿ.)\n[147s] AGENT: Should I do it to this number?   (ಇದೇ ನಂಬರ್ ಮಾಡೋದ?)\n[148s] CUSTOMER: Yes, this number, madam.   (ಹಾ ಇದೇ ನಂಬರ್ ಮೇಡಂ.)\n[150s] AGENT: Okay, alright. Done.   (ಓಕೆ ಸರಿ. ಡನ್.)",
  "language": "Kannada",
  "languages": "[\"Kannada\", \"English\"]",
  "turn_count": 57,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the customer's side, but it does not significantly impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "57 turns, clean transcript (0% inaudible)",
  "band_language": "Kannada",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "When a customer objects to your price, don't immediately retreat. Instead, use it as a chance to understand their current landed cost and explain the value included in our price.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent connected with a sheet manufacturer who uses 8 MT of PPGL and HR coils monthly. The customer proactively asked for a price on 0.5mm color coil but objected that the agent's verbal quote was too high. The call ended with the agent committing to send a full price list via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified JSW One but failed to ask for permission to speak before launching into the pitch.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook and instead immediately listed products, which constitutes a product dump.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"What will be the monthly volume, sir?\", \"comment\": \"The agent successfully discovered what the customer makes, their monthly volume, current supplier, and past JSW usage, but missed end applications and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not proactively pitch any USPs; the conversation went directly to a price inquiry from the customer.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"While some specs were captured, the agent failed to ask for the required quantity or delivery date for the customer's immediate need.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you this price list, sir.\", \"comment\": \"The agent established a clear next step of sending a price list via WhatsApp, which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer objects to your price, don't immediately retreat. Instead, use it as a chance to understand their current landed cost and explain the value included in our price.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"It seems too high, madam. Check it.\", \"response\": \"One minute. One minute. I'll confirm. I mean, I have a price list, it's mentioned in that.\"}], \"call_summary\": \"The agent connected with a sheet manufacturer who uses 8 MT of PPGL and HR coils monthly. The customer proactively asked for a price on 0.5mm color coil but objected that the agent's verbal quote was too high. The call ended with the agent committing to send a full price list via WhatsApp.\"}",
  "error": null,
  "latency_ms": 39996,
  "input_tokens": 4677,
  "output_tokens": 807,
  "created_at": "2026-09-25 11:14:01",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.565,
  "agent_talk_sec": 49.4,
  "customer_talk_sec": 38.1,
  "dead_air_sec": 135.5,
  "longest_monologue_sec": 5.7,
  "agent_wpm": 268.4,
  "interruptions": 0,
  "agent_turns": 28,
  "customer_turns": 27,
  "discovery_qs": 15,
  "words_agent": 221,
  "words_customer": 155,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895130481",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.51,
      "end_s": 1.81,
      "text_en": "Hello",
      "text_native": "ಹಲೋ"
    },
    {
      "ucid": "21112178895130481",
      "idx": 1,
      "speaker": "unknown",
      "start_s": 2.51,
      "end_s": 2.88,
      "text_en": "Hello",
      "text_native": "ಹಲೋ"
    },
    {
      "ucid": "21112178895130481",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.91,
      "end_s": 6.1,
      "text_en": "Sir, from Vinayaka Agencies, is this Veeresh speaking?",
      "text_native": "ಸರ್ ವಿನಾಯಕ ಏಜೆನ್ಸೀಸ್ ಇಂದ ವೀಣಾ ವೀರೇಶ್ ಅವರು ಮಾತಾಡಿದ್ದು?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.1,
      "end_s": 6.99,
      "text_en": "Yes, tell me, madam.",
      "text_native": "ಹಾ ಹೇಳಿ ಮೇಡಂ"
    },
    {
      "ucid": "21112178895130481",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.26,
      "end_s": 9.1,
      "text_en": "Sir, I am calling from JSW One.",
      "text_native": "ಸರ್ ನಾನು JSW One ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.43,
      "end_s": 10.17,
      "text_en": "Tell me, madam.",
      "text_native": "ಹೇಳಿ ಮೇಡಂ"
    },
    {
      "ucid": "21112178895130481",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.43,
      "end_s": 14.1,
      "text_en": "Do you have any building or building material inquiry, sir? Regarding stockyard steel inquiry.",
      "text_native": "ಏನಾದ್ರೂ ಬಿಲ್ಡಿಂಗ್ ಅಥವಾ ಬಿಲ್ಡಿಂಗ್ ಮೆಟೀರಿಯಲ್ ಎನ್ಕ್ವೈರಿ ಇದೆಯಾ ಸರ್? ಸ್ಟಾಕ್ ಯಾರ್ಡ್ ಸ್ಟೀಲ್ ಎನ್ಕ್ವೈರಿ ಬಗ್ಗೆ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 17.0,
      "text_en": "HR, CR sheets, cement, TMT.",
      "text_native": "HR, CR ಶೀಟ್ಸ್, ಸಿಮೆಂಟ್, TMT."
    },
    {
      "ucid": "21112178895130481",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.4,
      "end_s": 18.3,
      "text_en": "No madam, I have everything.",
      "text_native": "ಇಲ್ಲ ಮೇಡಂ ಎಲ್ಲಾ ಇದೆ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 20.0,
      "text_en": "Do you purchase from JSW?",
      "text_native": "ಪರ್ಚೇಸ್ ಮಾಡ್ತೀರಾ ನೀವು JSW ಇಂದ?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 22.0,
      "text_en": "From JSW... I haven't purchased anything recently, madam.",
      "text_native": "JSW ಇಂದ ಈಗ್ ಎಲ್ಲೂ ಪರ್ಚೇಸ್ ಮಾಡಿಲ್ಲ ಮೇಡಂ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.3,
      "end_s": 23.8,
      "text_en": "Okay, have you transacted before?",
      "text_native": "ಓಕೆ ಮೊದಲು ಟ್ರಾನ್ಸಾಕ್ಟ್ ಮಾಡಿದ್ದೀರಾ?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 12,
      "speaker": "customer",
      "start_s": 23.8,
      "end_s": 24.1,
      "text_en": "Yes.",
      "text_native": "ಹಾ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.4,
      "end_s": 28.1,
      "text_en": "Oh, okay, okay. Where do you procure all the material from? Do you do it locally, from a dealer?",
      "text_native": "ಓಹೋ ಓಕೆ ಓಕೆ. ನೀವು ಎಲ್ಲಾ ಮೆಟೀರಿಯಲ್ ಪ್ರೊಕ್ಯೂರ್ ಮಾಡೋದು ಎಲ್ಲಿಂದ? ಲೋಕಲಿ ಮಾಡ್ತೀರಾ ಡೀಲರ್ ಹತ್ರ?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 14,
      "speaker": "customer",
      "start_s": 28.1,
      "end_s": 31.2,
      "text_en": "Yes, it's Vinayaka Agency, right? It comes from Hassan.",
      "text_native": "ಹಾ ವಿನಾಯಕ ಏಜೆನ್ಸಿ ಅಲ್ವಾ? ಹಾಸನ್ ಇಂದ ಬರುತ್ತೆ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 15,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 34.1,
      "text_en": "It comes from Hassan. Okay. What will be the requirement generally, sir? What is it?",
      "text_native": "ಹಾಸನ್ ಇಂದ ಬರುತ್ತೆ. ಓಕೆ. ಏನಿರುತ್ತೆ ಸರ್ ಜನರಲಿ ರಿಕ್ವೈರ್ಮೆಂಟ್ ಏನಂತ ಇರುತ್ತೆ?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 16,
      "speaker": "customer",
      "start_s": 34.3,
      "end_s": 36.8,
      "text_en": "For us, it's mostly color plus sheets.",
      "text_native": "ನಮಗೆ ಜಾಸ್ತಿ ಕಲರ್ ಪ್ಲಸ್ ಶೀಟ್ಸ್."
    },
    {
      "ucid": "21112178895130481",
      "idx": 17,
      "speaker": "agent",
      "start_s": 37.1,
      "end_s": 38.5,
      "text_en": "Oh, you take PPGL sheets?",
      "text_native": "ಓ PPGL ಶೀಟ್ಸ್ ತಗೋತೀರಾ?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 18,
      "speaker": "customer",
      "start_s": 38.5,
      "end_s": 38.9,
      "text_en": "Yes, madam.",
      "text_native": "ಹಾ ಮೇಡಂ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 19,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 40.9,
      "text_en": "Okay. What will be the monthly volume, sir?",
      "text_native": "ಓಕೆ. ಎಷ್ಟಿರುತ್ತೆ ಸರ್ ಮಂತ್ಲಿ ವಾಲ್ಯೂಮ್?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 20,
      "speaker": "customer",
      "start_s": 41.3,
      "end_s": 43.3,
      "text_en": "Monthly volume is around eight tons, madam.",
      "text_native": "ಮಂತ್ಲಿ ವಾಲ್ಯೂಮ್ ಒಂದು ಎಂಟು ಟನ್ ಇರುತ್ತೆ ಮೇಡಂ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 21,
      "speaker": "agent",
      "start_s": 43.9,
      "end_s": 48.1,
      "text_en": "It's eight tons. Give us an inquiry once. We will give you a price. If it's the best, you can take it from us.",
      "text_native": "ಎಂಟು ಟನ್ ಇರುತ್ತೆ. ನಮಗೊಂದು ಸರಿ ಎನ್ಕ್ವೈರಿ ಕೊಡಿ. ನಾವು ಪ್ರೈಸ್ ಕೊಡ್ತೀವಿ ನಿಮಗೆ. ಬೆಸ್ಟ್ ಆದ್ರೆ ನಮ್ ಕಡೆಯಿಂದ ತಗೋತೀನಿ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 22,
      "speaker": "customer",
      "start_s": 48.1,
      "end_s": 49.3,
      "text_en": "Where do you load from, madam?",
      "text_native": "ಎಲ್ಲಿಂದ ಮೇಡಂ ಲೋಡ್ ಮಾಡ್ಸೋದು?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 23,
      "speaker": "agent",
      "start_s": 49.3,
      "end_s": 52.2,
      "text_en": "Bangalore, I am calling from the Bangalore office. The material comes directly from the company yard.",
      "text_native": "ಬೆಂಗಳೂರು, ಬೆಂಗಳೂರು ಆಫೀಸ್ ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ. ಕಂಪನಿ ಯಾರ್ಡ್ ಇಂದ ಬರುತ್ತೆ ಮೆಟೀರಿಯಲ್ ಡೈರೆಕ್ಟ್ ಆಗಿ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 24,
      "speaker": "customer",
      "start_s": 52.2,
      "end_s": 53.5,
      "text_en": "From the company, directly?",
      "text_native": "ಕಂಪನಿಯಿಂದ ಡೈರೆಕ್ಟ್ ಆಗಿ?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 25,
      "speaker": "agent",
      "start_s": 53.5,
      "end_s": 54.1,
      "text_en": "Yes. Yes, sir.",
      "text_native": "ಹೌದು. ಹೌದು ಸರ್."
    },
    {
      "ucid": "21112178895130481",
      "idx": 26,
      "speaker": "customer",
      "start_s": 54.1,
      "end_s": 56.2,
      "text_en": "What is the rate, madam, for 0.5 mm today? Color plus?",
      "text_native": "ಏನ್ ರೇಟ್ ಮೇಡಂ 0.5 mm ಇವತ್ತು? ಕಲರ್ ಪ್ಲಸ್?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 27,
      "speaker": "agent",
      "start_s": 56.2,
      "end_s": 59.1,
      "text_en": "0.5 mm, one minute, I'll confirm. What thickness did you say? 0.5 mm?",
      "text_native": "0.5 mm, ಒಂದು ನಿಮಿಷ ಇರಿ ನಾನು ಕನ್ಫರ್ಮ್ ಮಾಡ್ತೀನಿ. ಏನ್ ಥಿಕ್ನೆಸ್ ಅಂತ ಹೇಳಿದ್ರಿ? 0.5 mm?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 28,
      "speaker": "customer",
      "start_s": 59.1,
      "end_s": 59.9,
      "text_en": "0.5 mm, yes, 0.5 mm.",
      "text_native": "0.5 mm, ಹಾ 0.5 mm."
    },
    {
      "ucid": "21112178895130481",
      "idx": 29,
      "speaker": "agent",
      "start_s": 100.2,
      "end_s": 101.0,
      "text_en": "And the length, width?",
      "text_native": "ಅದು ಲೆಂಥ್ ವಿಡ್ತ್?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 30,
      "speaker": "customer",
      "start_s": 101.3,
      "end_s": 101.8,
      "text_en": "Madam?",
      "text_native": "ಮೇಡಂ?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 31,
      "speaker": "agent",
      "start_s": 102.1,
      "end_s": 102.8,
      "text_en": "Length and width?",
      "text_native": "ಲೆಂಥ್ ಮತ್ತೆ ವಿಡ್ತ್?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 32,
      "speaker": "customer",
      "start_s": 103.3,
      "end_s": 104.8,
      "text_en": "No, I need coil, coil, madam.",
      "text_native": "ಅಲ್ಲ ನನಗೆ ಕಾಯಿಲ್, ಕಾಯಿಲ್ ಮೇಡಂ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 33,
      "speaker": "agent",
      "start_s": 104.8,
      "end_s": 105.3,
      "text_en": "You need coil.",
      "text_native": "ಕಾಯಿಲ್ ಬೇಕು."
    },
    {
      "ucid": "21112178895130481",
      "idx": 34,
      "speaker": "customer",
      "start_s": 105.3,
      "end_s": 106.8,
      "text_en": "I have a sheets factory.",
      "text_native": "ನಂದು ಶೀಟ್ಸ್ ಫ್ಯಾಕ್ಟರಿ ಇದೆ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 35,
      "speaker": "agent",
      "start_s": 107.1,
      "end_s": 107.4,
      "text_en": "Hmm.",
      "text_native": "ಹ್ಮ್."
    },
    {
      "ucid": "21112178895130481",
      "idx": 36,
      "speaker": "customer",
      "start_s": 108.3,
      "end_s": 108.6,
      "text_en": "Yes.",
      "text_native": "ಹಾ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 37,
      "speaker": "customer",
      "start_s": 110.1,
      "end_s": 114.8,
      "text_en": "My... I have messaged the profile, madam. What runs most for us is HR. Hmm. But they ask for color, so we take that too.",
      "text_native": "ನಂದು ಪ್ರೊಫೈಲ್ ಪ್ರೊಫೈಲ್ ಮೆಸೇಜ್ ಇದೀನಿ ಮೇಡಂ. ನಮಗ ಜಾಸ್ತಿ ಓಡೋದು HR. ಹ್ಮ್. ಬಟ್ ಕಲರ್ ಕಲರ್ ಕೇಳ್ತಾರಲ್ವಾ ಅದ್ನೂ ತಗೋತೀವಿ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 38,
      "speaker": "agent",
      "start_s": 115.4,
      "end_s": 117.0,
      "text_en": "You will get it for 62.5.",
      "text_native": "ನಿಮ್ಗೆ ಅರವತ್ತೆರಡು ವರೆ ಬೀಳುತ್ತೆ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 39,
      "speaker": "customer",
      "start_s": 117.8,
      "end_s": 118.3,
      "text_en": "How much, madam?",
      "text_native": "ಎಷ್ಟು ಮೇಡಂ?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 40,
      "speaker": "agent",
      "start_s": 118.3,
      "end_s": 119.8,
      "text_en": "62.5 plus GST.",
      "text_native": "ಅರವತ್ತೆರಡು ವರೆ ಪ್ಲಸ್ ಜಿ ಎಸ್ ಟಿ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 41,
      "speaker": "customer",
      "start_s": 120.3,
      "end_s": 121.2,
      "text_en": "62.5?",
      "text_native": "ಅರವತ್ತೆರಡು ವರೆನಾ?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 42,
      "speaker": "customer",
      "start_s": 122.1,
      "end_s": 123.8,
      "text_en": "Which sheet are you talking about, madam?",
      "text_native": "ಯಾವ ಶೀಟ್ ಹೇಳ್ತೀರಾ ಮೇಡಂ?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 43,
      "speaker": "agent",
      "start_s": 124.1,
      "end_s": 125.8,
      "text_en": "Coil, I am talking about coil.",
      "text_native": "ಕಾಯಿಲ್, ಕಾಯಿಲ್ ಹೇಳ್ತಾ ಇದಿದ್ದು."
    },
    {
      "ucid": "21112178895130481",
      "idx": 44,
      "speaker": "customer",
      "start_s": 126.1,
      "end_s": 126.6,
      "text_en": "Coil?",
      "text_native": "ಕಾಯಿಲ್?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 45,
      "speaker": "agent",
      "start_s": 126.9,
      "end_s": 127.2,
      "text_en": "Hmm.",
      "text_native": "ಹ್ಮ್."
    },
    {
      "ucid": "21112178895130481",
      "idx": 46,
      "speaker": "customer",
      "start_s": 129.3,
      "end_s": 131.0,
      "text_en": "62.5? Just 62.5?",
      "text_native": "ಅರವತ್ತೆರಡು ವರೆನಾ? ಬರೀ ಅರವತ್ತೆರಡು ವರೆನಾ?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 47,
      "speaker": "agent",
      "start_s": 131.4,
      "end_s": 132.8,
      "text_en": "This is including GST.",
      "text_native": "ಇದು ಜಿ ಎಸ್ ಟಿ ಸೇರ್ಸ್ದೆ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 48,
      "speaker": "customer",
      "start_s": 136.0,
      "end_s": 137.8,
      "text_en": "It seems too high, madam. Check it.",
      "text_native": "ಜಾಸ್ತಿ ಆಯ್ತಲ್ಲ ಮೇಡಂ, ನೋಡಿ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 49,
      "speaker": "agent",
      "start_s": 138.1,
      "end_s": 142.0,
      "text_en": "One minute. One minute. I'll confirm. I mean, I have a price list, it's mentioned in that.",
      "text_native": "ಒಂದು ನಿಮಿಷ ಇರಿ. ಒಂದು ನಿಮಿಷ. ಕನ್ಫರ್ಮ್ ಮಾಡ್ತೀನಿ. ಅಂದ್ರೆ ನನ್ ಹತ್ರ ಒಂದ್ ಪ್ರೈಸ್ ಲಿಸ್ಟ್ ಇರುತ್ತೆ ಅದ್ರಲ್ಲಿ ಮೆನ್ಷನ್ ಮಾಡಿದ್ದಾರೆ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 50,
      "speaker": "agent",
      "start_s": 142.8,
      "end_s": 143.2,
      "text_en": "One minute.",
      "text_native": "ಒಂದು ನಿಮಿಷ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 51,
      "speaker": "customer",
      "start_s": 143.2,
      "end_s": 144.0,
      "text_en": "0.5 mm",
      "text_native": "0.5 mm"
    },
    {
      "ucid": "21112178895130481",
      "idx": 52,
      "speaker": "agent",
      "start_s": 144.0,
      "end_s": 146.4,
      "text_en": "I will... 0.5 mm, right? I will WhatsApp you this price list, sir.",
      "text_native": "ನಾನು ನಿಮ್ಗೆ 0.5 mm ಅಲ್ವಾ? ನಾನು ನಿಮ್ಗೆ WhatsApp ಮಾಡ್ತೀನಿ ಈ ಸರ್ ಪ್ರೈಸ್ ಲಿಸ್ಟ್."
    },
    {
      "ucid": "21112178895130481",
      "idx": 53,
      "speaker": "customer",
      "start_s": 146.4,
      "end_s": 147.3,
      "text_en": "Do it, do it, do it.",
      "text_native": "ಮಾಡಿ ಮಾಡಿ ಮಾಡಿ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 54,
      "speaker": "agent",
      "start_s": 147.3,
      "end_s": 148.2,
      "text_en": "Should I do it to this number?",
      "text_native": "ಇದೇ ನಂಬರ್ ಮಾಡೋದ?"
    },
    {
      "ucid": "21112178895130481",
      "idx": 55,
      "speaker": "customer",
      "start_s": 148.2,
      "end_s": 149.5,
      "text_en": "Yes, this number, madam.",
      "text_native": "ಹಾ ಇದೇ ನಂಬರ್ ಮೇಡಂ."
    },
    {
      "ucid": "21112178895130481",
      "idx": 56,
      "speaker": "agent",
      "start_s": 149.9,
      "end_s": 151.2,
      "text_en": "Okay, alright. Done.",
      "text_native": "ಓಕೆ ಸರಿ. ಡನ್."
    }
  ],
  "steps": [
    {
      "ucid": "21112178895130481",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified JSW One but failed to ask for permission to speak before launching into the pitch."
    },
    {
      "ucid": "21112178895130481",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook and instead immediately listed products, which constitutes a product dump."
    },
    {
      "ucid": "21112178895130481",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "What will be the monthly volume, sir?",
      "comment": "The agent successfully discovered what the customer makes, their monthly volume, current supplier, and past JSW usage, but missed end applications and payment terms."
    },
    {
      "ucid": "21112178895130481",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not proactively pitch any USPs; the conversation went directly to a price inquiry from the customer."
    },
    {
      "ucid": "21112178895130481",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "While some specs were captured, the agent failed to ask for the required quantity or delivery date for the customer's immediate need."
    },
    {
      "ucid": "21112178895130481",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will WhatsApp you this price list, sir.",
      "comment": "The agent established a clear next step of sending a price list via WhatsApp, which the customer agreed to."
    }
  ],
  "objections": [
    {
      "ucid": "21112178895130481",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "It seems too high, madam. Check it.",
      "response": "One minute. One minute. I'll confirm. I mean, I have a price list, it's mentioned in that."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}