{
  "ucid": "21112178895119631",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 16:23:16",
  "end_time": "2026-09-09 16:24:18",
  "duration_sec": 62,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA122e6fac0baefb8e40c2eaa7c81cdae0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 476,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895119631__DIA122e6fac0baefb8e40c2eaa7c81cdae0.mp3",
  "audio_bytes": 104760,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 34.92,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello, I had told him to put Muthanna's vehicle there.   (ಹಲೋ, ಅವನು ಮುತ್ತಣ್ಣಗೆ ಗಾಡಿ ಹಾಕಕ್ಕೆ ಹೇಳಿದ್ದೆ ಅಲ್ಲೇ.)\n[3s] CUSTOMER: Let's send its rate.   (ಅದರ ರೇಟ್ ಕಳ್ಸಿಬಿಡೋಣ.)\n[5s] CUSTOMER: Should I send one red sheet?   (ಒಂದು ಶೀಟ್ ರೆಡ್ಡು ಕಳಿಸಬೇಕಾ?)\n[7s] AGENT: Hello.   (ಹಲೋ.)\n[8s] CUSTOMER: Hello.   (ಹಲೋ.)\n[8s] AGENT: Sir, hello. Am I speaking with Mr. Nandakumar? From Sri Venkateshwara Steel.   (ಸರ್, ನಮಸ್ಕಾರ. ನಂದಕುಮಾರ್ ಅವರು ಮಾತಾಡೋದಾ? ಶ್ರೀ ವೆಂಕಟೇಶ್ವರ ಸ್ಟೀಲ್ ಇಂದ.)\n[12s] CUSTOMER: Who are you, madam?   (ನೀವು, ಮೇಡಂ?)\n[13s] AGENT: I am calling from JSW.   (JSW ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ.)\n[15s] CUSTOMER: Tell me, madam.   (ಹೇಳಿ, ಮೇಡಂ.)\n[16s] AGENT: Sir, do you have any enquiry for building material or structural?   (ಸರ್, ಏನಾದ್ರೂ ಬಿಲ್ಡಿಂಗ್ ಮೆಟೀರಿಯಲ್ ಅಥವಾ ಸ್ಟ್ರಕ್ಚರಲ್ ಎನ್ಕ್ವೈರಿ ಇದೆಯಾ?)\n[19s] CUSTOMER: No, if there is, I will tell you, ma'am.   (ಇಲ್ಲ, ಇದ್ರೆ ಹೇಳ್ತೀನಿ, ಮ್ಯಾಮ್.)\n[21s] AGENT: Okay sir. Contact this number.   (ಆಯ್ತು ಸರ್. ಈ ನಂಬರ್ ಗೆ ಕಾಂಟ್ಯಾಕ್ಟ್ ಮಾಡಿ.)\n[23s] CUSTOMER: Yes, okay.   (ಹಾ, ಆಯ್ತು.)\n[24s] CUSTOMER: His one vehicle   (ಅವರದೊಂದು ಗಾಡಿ)",
  "language": "Kannada",
  "languages": "[\"Kannada\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "noisy: Significant background conversation and crosstalk on the customer's side throughout the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Kannada",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "After introducing yourself, you must provide a reason for your call (the hook) before asking if they have a requirement. Skipping straight to 'do you have an enquiry' will almost always get an immediate 'no'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a representative from 'Sri Venkateshwara Steel'. After the introduction, the agent immediately asked for a requirement, skipping the hook and discovery. The customer stated they had no current need and would call back if one arose. The agent ended the call by asking the customer to contact them on the same number.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello. Am I speaking with Mr. Nandakumar? From Sri Venkateshwara Steel.\", \"comment\": \"Agent greeted, used the customer's name and company, and identified JSW, gaining implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any enquiry for building material or structural?\", \"comment\": \"Agent successfully asked if a current requirement existed, though the customer had none.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not propose a specific next step; 'Contact this number' is not a committed action.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After introducing yourself, you must provide a reason for your call (the hook) before asking if they have a requirement. Skipping straight to 'do you have an enquiry' will almost always get an immediate 'no'.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"No, if there is, I will tell you, ma'am.\", \"response\": \"Okay sir. Contact this number.\"}], \"call_summary\": \"The agent contacted a representative from 'Sri Venkateshwara Steel'. After the introduction, the agent immediately asked for a requirement, skipping the hook and discovery. The customer stated they had no current need and would call back if one arose. The agent ended the call by asking the customer to contact them on the same number.\"}",
  "error": null,
  "latency_ms": 35501,
  "input_tokens": 2986,
  "output_tokens": 788,
  "created_at": "2026-09-25 11:14:02",
  "sentiment": "neutral",
  "sentiment_score": 0.14,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.486,
  "agent_talk_sec": 10.1,
  "customer_talk_sec": 10.7,
  "dead_air_sec": 41.2,
  "longest_monologue_sec": 3.2,
  "agent_wpm": 202.0,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 9,
  "discovery_qs": 2,
  "words_agent": 34,
  "words_customer": 42,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895119631",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.2,
      "end_s": 2.8,
      "text_en": "Hello, I had told him to put Muthanna's vehicle there.",
      "text_native": "ಹಲೋ, ಅವನು ಮುತ್ತಣ್ಣಗೆ ಗಾಡಿ ಹಾಕಕ್ಕೆ ಹೇಳಿದ್ದೆ ಅಲ್ಲೇ."
    },
    {
      "ucid": "21112178895119631",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 4.5,
      "text_en": "Let's send its rate.",
      "text_native": "ಅದರ ರೇಟ್ ಕಳ್ಸಿಬಿಡೋಣ."
    },
    {
      "ucid": "21112178895119631",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.2,
      "end_s": 6.5,
      "text_en": "Should I send one red sheet?",
      "text_native": "ಒಂದು ಶೀಟ್ ರೆಡ್ಡು ಕಳಿಸಬೇಕಾ?"
    },
    {
      "ucid": "21112178895119631",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.6,
      "end_s": 7.0,
      "text_en": "Hello.",
      "text_native": "ಹಲೋ."
    },
    {
      "ucid": "21112178895119631",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.5,
      "end_s": 8.0,
      "text_en": "Hello.",
      "text_native": "ಹಲೋ."
    },
    {
      "ucid": "21112178895119631",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.5,
      "end_s": 11.5,
      "text_en": "Sir, hello. Am I speaking with Mr. Nandakumar? From Sri Venkateshwara Steel.",
      "text_native": "ಸರ್, ನಮಸ್ಕಾರ. ನಂದಕುಮಾರ್ ಅವರು ಮಾತಾಡೋದಾ? ಶ್ರೀ ವೆಂಕಟೇಶ್ವರ ಸ್ಟೀಲ್ ಇಂದ."
    },
    {
      "ucid": "21112178895119631",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.6,
      "end_s": 12.5,
      "text_en": "Who are you, madam?",
      "text_native": "ನೀವು, ಮೇಡಂ?"
    },
    {
      "ucid": "21112178895119631",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 14.5,
      "text_en": "I am calling from JSW.",
      "text_native": "JSW ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ."
    },
    {
      "ucid": "21112178895119631",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.8,
      "end_s": 15.5,
      "text_en": "Tell me, madam.",
      "text_native": "ಹೇಳಿ, ಮೇಡಂ."
    },
    {
      "ucid": "21112178895119631",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 19.0,
      "text_en": "Sir, do you have any enquiry for building material or structural?",
      "text_native": "ಸರ್, ಏನಾದ್ರೂ ಬಿಲ್ಡಿಂಗ್ ಮೆಟೀರಿಯಲ್ ಅಥವಾ ಸ್ಟ್ರಕ್ಚರಲ್ ಎನ್ಕ್ವೈರಿ ಇದೆಯಾ?"
    },
    {
      "ucid": "21112178895119631",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.2,
      "end_s": 20.8,
      "text_en": "No, if there is, I will tell you, ma'am.",
      "text_native": "ಇಲ್ಲ, ಇದ್ರೆ ಹೇಳ್ತೀನಿ, ಮ್ಯಾಮ್."
    },
    {
      "ucid": "21112178895119631",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 23.0,
      "text_en": "Okay sir. Contact this number.",
      "text_native": "ಆಯ್ತು ಸರ್. ಈ ನಂಬರ್ ಗೆ ಕಾಂಟ್ಯಾಕ್ಟ್ ಮಾಡಿ."
    },
    {
      "ucid": "21112178895119631",
      "idx": 12,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 24.0,
      "text_en": "Yes, okay.",
      "text_native": "ಹಾ, ಆಯ್ತು."
    },
    {
      "ucid": "21112178895119631",
      "idx": 13,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 25.2,
      "text_en": "His one vehicle",
      "text_native": "ಅವರದೊಂದು ಗಾಡಿ"
    }
  ],
  "steps": [
    {
      "ucid": "21112178895119631",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, hello. Am I speaking with Mr. Nandakumar? From Sri Venkateshwara Steel.",
      "comment": "Agent greeted, used the customer's name and company, and identified JSW, gaining implicit permission to proceed."
    },
    {
      "ucid": "21112178895119631",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead jumping directly to a qualification question."
    },
    {
      "ucid": "21112178895119631",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions about the customer's business, volume, or current suppliers."
    },
    {
      "ucid": "21112178895119631",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178895119631",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any enquiry for building material or structural?",
      "comment": "Agent successfully asked if a current requirement existed, though the customer had none."
    },
    {
      "ucid": "21112178895119631",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not propose a specific next step; 'Contact this number' is not a committed action."
    }
  ],
  "objections": [
    {
      "ucid": "21112178895119631",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "No, if there is, I will tell you, ma'am.",
      "response": "Okay sir. Contact this number."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}