Call 21112178895114921 2026-09-09 · ankit mistry · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Gujarati | 12 | supply_led (campaign_name:medium) |
Audio: clear: The agent identifies their company as 'Jindal Steel', not 'JSW One' as mentioned in the prompt. The transcription reflects the audio.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +8/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak before jumping into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated no immediate requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was conducted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
When I have a requirement, I will give you a ring, alright?
did well
Hook (supply/price signal)
Okay, because the thing is, the pricing is increasing so much daily.
Qualify
Do you have any requirement in HR right now, at present?
Summary
The agent asked for a current requirement for HR coil, which the customer denied. The agent mentioned rising prices to create urgency, but the customer took control of the conversation, stating they would call back when needed. The agent agreed and ended the call without performing discovery or setting a specific follow-up date.
Coaching
When a customer says they have no current requirement, you must still attempt discovery to understand their business and schedule a specific follow-up call.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak before jumping into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Okay, because the thing is, the pricing is increasing so much daily. Agent successfully used a price increase signal as a hook to create urgency. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated no immediate requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement in HR right now, at present? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent accepted a vague, customer-led next step instead of proposing a specific callback date. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | When I have a requirement, I will give you a ring, alright? |
Okay, it's a deal, it's a deal, Tejas bhai. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.57 | 10.2s | 7.7s | 32.1s | 3.9s | 288.2 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
હેલો.
agent
1.7s
Hello, is Tejas ji speaking?
હેલો, તેજસજી વાત કરે છે?
customer
3.6s
Yes, Tejas.
હા તેજસ.
agent
4.4s
Sir, I am calling from Jindal Steel. Do you have any requirement in HR right now, at present?
સાહેબ હું જિંદાલ સ્ટીલમાંથી વાત કરું છું. કોઈ તમારી HR માં રિક્વાયરમેન્ટ છે હાલમાં એટ પ્રેઝન્ટ?
customer
8.6s
Uh, not at the moment.
અ હાલમાં તો નથી.
agent
9.9s
Okay, because the thing is, the pricing is increasing so much daily.
અચ્છા, બીકોઝ કેવું છે પ્રાઇઝિંગ એટલું વધી રહ્યું છે ડેઇલી.
customer
12.2s
Yes, yes. Yes, it has been increasing a bit recently.
હા હા. હા હમણાં થોડું વધી તો રહ્યું જ છે.
agent
14.3s
If
જો
customer
14.6s
Yes, yes, definitely, definitely. When I have a requirement, I will give you a ring, alright?
હા હા ચોક્કસ ચોક્કસ. એવું મારી રિક્વાયરમેન્ટ હોય એટલે હું તમને રિંગ કરીશ, બરોબર ને?
agent
17.7s
Okay, it's a deal, it's a deal, Tejas bhai.
ઓકે, ડન છે, ડન છે તેજસભાઈ.
customer
19.1s
Yes, yes, yes, yes.
હા હા હા હા.
agent
19.7s
Okay, okay, okay, yes.
ઓકે ઓકે ઓકે હા.