{
  "ucid": "21112178895114921",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 16:22:29",
  "end_time": "2026-09-09 16:23:19",
  "duration_sec": 50,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA475a31a3f4a856ba7fdc0516a057cbc1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 477,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895114921__DIA475a31a3f4a856ba7fdc0516a057cbc1.mp3",
  "audio_bytes": 98280,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 32.76,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (હેલો.)\n[2s] AGENT: Hello, is Tejas ji speaking?   (હેલો, તેજસજી વાત કરે છે?)\n[4s] CUSTOMER: Yes, Tejas.   (હા તેજસ.)\n[4s] AGENT: Sir, I am calling from Jindal Steel. Do you have any requirement in HR right now, at present?   (સાહેબ હું જિંદાલ સ્ટીલમાંથી વાત કરું છું. કોઈ તમારી HR માં રિક્વાયરમેન્ટ છે હાલમાં એટ પ્રેઝન્ટ?)\n[9s] CUSTOMER: Uh, not at the moment.   (અ હાલમાં તો નથી.)\n[10s] AGENT: Okay, because the thing is, the pricing is increasing so much daily.   (અચ્છા, બીકોઝ કેવું છે પ્રાઇઝિંગ એટલું વધી રહ્યું છે ડેઇલી.)\n[12s] CUSTOMER: Yes, yes. Yes, it has been increasing a bit recently.   (હા હા. હા હમણાં થોડું વધી તો રહ્યું જ છે.)\n[14s] AGENT: If   (જો)\n[15s] CUSTOMER: Yes, yes, definitely, definitely. When I have a requirement, I will give you a ring, alright?   (હા હા ચોક્કસ ચોક્કસ. એવું મારી રિક્વાયરમેન્ટ હોય એટલે હું તમને રિંગ કરીશ, બરોબર ને?)\n[18s] AGENT: Okay, it's a deal, it's a deal, Tejas bhai.   (ઓકે, ડન છે, ડન છે તેજસભાઈ.)\n[19s] CUSTOMER: Yes, yes, yes, yes.   (હા હા હા હા.)\n[20s] AGENT: Okay, okay, okay, yes.   (ઓકે ઓકે ઓકે હા.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: The agent identifies their company as 'Jindal Steel', not 'JSW One' as mentioned in the prompt. The transcription reflects the audio.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, you must still attempt discovery to understand their business and schedule a specific follow-up call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent asked for a current requirement for HR coil, which the customer denied. The agent mentioned rising prices to create urgency, but the customer took control of the conversation, stating they would call back when needed. The agent agreed and ended the call without performing discovery or setting a specific follow-up date.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak before jumping into the reason for the call.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay, because the thing is, the pricing is increasing so much daily.\", \"comment\": \"Agent successfully used a price increase signal as a hook to create urgency.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated no immediate requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement in HR right now, at present?\", \"comment\": \"Agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent accepted a vague, customer-led next step instead of proposing a specific callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, you must still attempt discovery to understand their business and schedule a specific follow-up call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"When I have a requirement, I will give you a ring, alright?\", \"response\": \"Okay, it's a deal, it's a deal, Tejas bhai.\"}], \"call_summary\": \"The agent asked for a current requirement for HR coil, which the customer denied. The agent mentioned rising prices to create urgency, but the customer took control of the conversation, stating they would call back when needed. The agent agreed and ended the call without performing discovery or setting a specific follow-up date.\"}",
  "error": null,
  "latency_ms": 38777,
  "input_tokens": 2954,
  "output_tokens": 751,
  "created_at": "2026-09-25 11:14:07",
  "sentiment": "positive",
  "sentiment_score": 0.354,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.57,
  "agent_talk_sec": 10.2,
  "customer_talk_sec": 7.7,
  "dead_air_sec": 32.1,
  "longest_monologue_sec": 3.9,
  "agent_wpm": 288.2,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 49,
  "words_customer": 38,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895114921",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 1.2,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "21112178895114921",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.69,
      "end_s": 3.24,
      "text_en": "Hello, is Tejas ji speaking?",
      "text_native": "હેલો, તેજસજી વાત કરે છે?"
    },
    {
      "ucid": "21112178895114921",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.56,
      "end_s": 4.08,
      "text_en": "Yes, Tejas.",
      "text_native": "હા તેજસ."
    },
    {
      "ucid": "21112178895114921",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.38,
      "end_s": 8.29,
      "text_en": "Sir, I am calling from Jindal Steel. Do you have any requirement in HR right now, at present?",
      "text_native": "સાહેબ હું જિંદાલ સ્ટીલમાંથી વાત કરું છું. કોઈ તમારી HR માં રિક્વાયરમેન્ટ છે હાલમાં એટ પ્રેઝન્ટ?"
    },
    {
      "ucid": "21112178895114921",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.56,
      "end_s": 9.8,
      "text_en": "Uh, not at the moment.",
      "text_native": "અ હાલમાં તો નથી."
    },
    {
      "ucid": "21112178895114921",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.9,
      "end_s": 12.23,
      "text_en": "Okay, because the thing is, the pricing is increasing so much daily.",
      "text_native": "અચ્છા, બીકોઝ કેવું છે પ્રાઇઝિંગ એટલું વધી રહ્યું છે ડેઇલી."
    },
    {
      "ucid": "21112178895114921",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.23,
      "end_s": 14.28,
      "text_en": "Yes, yes. Yes, it has been increasing a bit recently.",
      "text_native": "હા હા. હા હમણાં થોડું વધી તો રહ્યું જ છે."
    },
    {
      "ucid": "21112178895114921",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.28,
      "end_s": 14.5,
      "text_en": "If",
      "text_native": "જો"
    },
    {
      "ucid": "21112178895114921",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.6,
      "end_s": 17.56,
      "text_en": "Yes, yes, definitely, definitely. When I have a requirement, I will give you a ring, alright?",
      "text_native": "હા હા ચોક્કસ ચોક્કસ. એવું મારી રિક્વાયરમેન્ટ હોય એટલે હું તમને રિંગ કરીશ, બરોબર ને?"
    },
    {
      "ucid": "21112178895114921",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.66,
      "end_s": 18.99,
      "text_en": "Okay, it's a deal, it's a deal, Tejas bhai.",
      "text_native": "ઓકે, ડન છે, ડન છે તેજસભાઈ."
    },
    {
      "ucid": "21112178895114921",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.09,
      "end_s": 19.59,
      "text_en": "Yes, yes, yes, yes.",
      "text_native": "હા હા હા હા."
    },
    {
      "ucid": "21112178895114921",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.69,
      "end_s": 20.59,
      "text_en": "Okay, okay, okay, yes.",
      "text_native": "ઓકે ઓકે ઓકે હા."
    }
  ],
  "steps": [
    {
      "ucid": "21112178895114921",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak before jumping into the reason for the call."
    },
    {
      "ucid": "21112178895114921",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Okay, because the thing is, the pricing is increasing so much daily.",
      "comment": "Agent successfully used a price increase signal as a hook to create urgency."
    },
    {
      "ucid": "21112178895114921",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated no immediate requirement."
    },
    {
      "ucid": "21112178895114921",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178895114921",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement in HR right now, at present?",
      "comment": "Agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178895114921",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent accepted a vague, customer-led next step instead of proposing a specific callback date."
    }
  ],
  "objections": [
    {
      "ucid": "21112178895114921",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "When I have a requirement, I will give you a ring, alright?",
      "response": "Okay, it's a deal, it's a deal, Tejas bhai."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}