{
  "ucid": "21112178895107521",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 16:21:15",
  "end_time": "2026-09-09 16:22:14",
  "duration_sec": 59,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA992898b7b2a1c8831b59966cb6ba4cd7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 478,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895107521__DIA992898b7b2a1c8831b59966cb6ba4cd7.mp3",
  "audio_bytes": 88776,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 29.592,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (ಹಲೋ)\n[1s] AGENT: Hello   (ಹಲೋ)\n[2s] CUSTOMER: Tell me.   (ಹೇಳ್ರಿ)\n[3s] AGENT: Sir, hello. Is this Naveen speaking? From Naveen Agro Engineering Works?   (ಸರ್ ನಮಸ್ಕಾರ, ನವೀನ್ ಅವರು ಮಾತಾಡ್ತಾ ಇದ್ದೀರಾ? ನವೀನ್ ಆಗ್ರೋ ಇಂಜಿನಿಯರಿಂಗ್ ವರ್ಕ್ಸ್ ಇಂದ?)\n[6s] CUSTOMER: Yes.   (ಹೌದು)\n[6s] AGENT: Sir, I am calling you from the JSW One platform.   (ಸರ್ ನಾನು JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್ ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ ನಿಮಗೆ.)\n[9s] CUSTOMER: Yes, tell me.   (ಹಾ ಹೇಳಿ.)\n[10s] AGENT: Sir, from this Naveen Agro Works, did you make any enquiry...   (ಸರ್ ಇದು ನವೀನ್ ಆಗ್ರೋ ವರ್ಕ್ಸ್ ಇಂದ ನೀವು ಏನಾದ್ರೂ ಎನ್ಕ್ವೈರಿ ಮಾಡಿದ್ರಾ...)\n[12s] CUSTOMER: Hey, tell me. How many times will you ask? How many times should I tell you? What do you want from me, tell me?   (ಅಯ್ಯ ಹೇಳ್ರಿ, ಎಷ್ಟು ಸಲ ಕೇಳ್ತೀರಿ? ಎಷ್ಟು ಸಲ ಹೇಳ್ಬೇಕು ನಿಮಗೆ? ಏನ್ ಆಗ್ಬೇಕಾಯ್ತು ಹೇಳ್ರಿ ನನ್ನಿಂದ?)",
  "language": "Kannada",
  "languages": "[\"Kannada\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: The customer sounds annoyed and speaks quickly towards the end of the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Kannada",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer is immediately frustrated about repeat calls, acknowledge their frustration first before attempting to continue with the pitch.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent opened the call and confirmed the customer's identity. The customer immediately became hostile, complaining about receiving too many calls from JSW. The call terminated abruptly without any part of the sales pitch being delivered.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, hello. Is this Naveen speaking? From Naveen Agro Engineering Works?\", \"comment\": \"The agent did not ask for permission or if it was a good time to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a supply or price hook; the customer cut the call short.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could ask about current requirements.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer is immediately frustrated about repeat calls, acknowledge their frustration first before attempting to continue with the pitch.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent opened the call and confirmed the customer's identity. The customer immediately became hostile, complaining about receiving too many calls from JSW. The call terminated abruptly without any part of the sales pitch being delivered.\"}",
  "error": null,
  "latency_ms": 26696,
  "input_tokens": 2848,
  "output_tokens": 633,
  "created_at": "2026-09-25 11:13:57",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.579,
  "agent_talk_sec": 8.1,
  "customer_talk_sec": 5.9,
  "dead_air_sec": 45.0,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 244.4,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 33,
  "words_customer": 31,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895107521",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.31,
      "end_s": 0.87,
      "text_en": "Hello",
      "text_native": "ಹಲೋ"
    },
    {
      "ucid": "21112178895107521",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.2,
      "end_s": 1.59,
      "text_en": "Hello",
      "text_native": "ಹಲೋ"
    },
    {
      "ucid": "21112178895107521",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.8,
      "end_s": 2.2,
      "text_en": "Tell me.",
      "text_native": "ಹೇಳ್ರಿ"
    },
    {
      "ucid": "21112178895107521",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.58,
      "end_s": 5.4,
      "text_en": "Sir, hello. Is this Naveen speaking? From Naveen Agro Engineering Works?",
      "text_native": "ಸರ್ ನಮಸ್ಕಾರ, ನವೀನ್ ಅವರು ಮಾತಾಡ್ತಾ ಇದ್ದೀರಾ? ನವೀನ್ ಆಗ್ರೋ ಇಂಜಿನಿಯರಿಂಗ್ ವರ್ಕ್ಸ್ ಇಂದ?"
    },
    {
      "ucid": "21112178895107521",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.64,
      "end_s": 6.0,
      "text_en": "Yes.",
      "text_native": "ಹೌದು"
    },
    {
      "ucid": "21112178895107521",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.4,
      "end_s": 8.8,
      "text_en": "Sir, I am calling you from the JSW One platform.",
      "text_native": "ಸರ್ ನಾನು JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್ ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ ನಿಮಗೆ."
    },
    {
      "ucid": "21112178895107521",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.6,
      "text_en": "Yes, tell me.",
      "text_native": "ಹಾ ಹೇಳಿ."
    },
    {
      "ucid": "21112178895107521",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 12.5,
      "text_en": "Sir, from this Naveen Agro Works, did you make any enquiry...",
      "text_native": "ಸರ್ ಇದು ನವೀನ್ ಆಗ್ರೋ ವರ್ಕ್ಸ್ ಇಂದ ನೀವು ಏನಾದ್ರೂ ಎನ್ಕ್ವೈರಿ ಮಾಡಿದ್ರಾ..."
    },
    {
      "ucid": "21112178895107521",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.5,
      "end_s": 16.5,
      "text_en": "Hey, tell me. How many times will you ask? How many times should I tell you? What do you want from me, tell me?",
      "text_native": "ಅಯ್ಯ ಹೇಳ್ರಿ, ಎಷ್ಟು ಸಲ ಕೇಳ್ತೀರಿ? ಎಷ್ಟು ಸಲ ಹೇಳ್ಬೇಕು ನಿಮಗೆ? ಏನ್ ಆಗ್ಬೇಕಾಯ್ತು ಹೇಳ್ರಿ ನನ್ನಿಂದ?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178895107521",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, hello. Is this Naveen speaking? From Naveen Agro Engineering Works?",
      "comment": "The agent did not ask for permission or if it was a good time to talk."
    },
    {
      "ucid": "21112178895107521",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a supply or price hook; the customer cut the call short."
    },
    {
      "ucid": "21112178895107521",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178895107521",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178895107521",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could ask about current requirements."
    },
    {
      "ucid": "21112178895107521",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}