{
  "ucid": "21112178895094361",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 16:19:03",
  "end_time": "2026-09-09 16:19:47",
  "duration_sec": 44,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAacaf7f736ca26f14ad8783072b93a728.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 479,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895094361__DIAacaf7f736ca26f14ad8783072b93a728.mp3",
  "audio_bytes": 79056,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 26.352,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[3s] AGENT: Hello.\n[4s] CUSTOMER: Hello.\n[5s] AGENT: Hello sir, good evening, this is Karthik speaking from JSW One.   (हेलो सर, गुड इवनिंग, कार्तिक से बात कर रहा था JSW One से।)\n[8s] CUSTOMER: Yes, tell me.   (हां जी बताइए।)\n[9s] AGENT: Sir, right now in your Limra Aluminium, will there be any requirement for steel?   (सर अभी अपना लिमरा एल्युमिनियम में कुछ रिक्वायरमेंट रहेगा स्टील में?)\n[12s] CUSTOMER: Nothing right now sir, I will let you know when there is.   (अभी तो कुछ नहीं सर, आएगा तो बताऊंगा आपको।)\n[15s] AGENT: Okay sir, absolutely. You must share if something comes up.   (ओके सर बिलकुल। आपको ज़रूर शेयर करना कुछ आए तो।)\n[17s] CUSTOMER: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current need, you must still try to do discovery. A good pivot is: 'Understood, sir. So I can be more relevant next time, could you tell me a bit about what you manufacture?'",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead to inquire about steel requirements. The customer stated they had no current need and would call if a requirement arose. The agent accepted this and ended the call without performing any discovery or setting a concrete follow-up action.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello sir, good evening, this is Karthik speaking from JSW One.\", \"comment\": \"The agent introduced himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead moving directly to a question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no current need.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was performed.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, right now in your Limra Aluminium, will there be any requirement for steel?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the primary intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir, absolutely. You must share if something comes up.\", \"comment\": \"The call ended with a generic statement, not a specific, committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current need, you must still try to do discovery. A good pivot is: 'Understood, sir. So I can be more relevant next time, could you tell me a bit about what you manufacture?'\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead to inquire about steel requirements. The customer stated they had no current need and would call if a requirement arose. The agent accepted this and ended the call without performing any discovery or setting a concrete follow-up action.\"}",
  "error": null,
  "latency_ms": 30713,
  "input_tokens": 2758,
  "output_tokens": 722,
  "created_at": "2026-09-25 11:14:03",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.693,
  "agent_talk_sec": 9.7,
  "customer_talk_sec": 4.3,
  "dead_air_sec": 30.0,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 222.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 36,
  "words_customer": 18,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895094361",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.44,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178895094361",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.56,
      "end_s": 3.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178895094361",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.8,
      "end_s": 4.28,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178895094361",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.54,
      "end_s": 7.84,
      "text_en": "Hello sir, good evening, this is Karthik speaking from JSW One.",
      "text_native": "हेलो सर, गुड इवनिंग, कार्तिक से बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178895094361",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.04,
      "end_s": 8.73,
      "text_en": "Yes, tell me.",
      "text_native": "हां जी बताइए।"
    },
    {
      "ucid": "21112178895094361",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.83,
      "end_s": 12.21,
      "text_en": "Sir, right now in your Limra Aluminium, will there be any requirement for steel?",
      "text_native": "सर अभी अपना लिमरा एल्युमिनियम में कुछ रिक्वायरमेंट रहेगा स्टील में?"
    },
    {
      "ucid": "21112178895094361",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.41,
      "end_s": 14.54,
      "text_en": "Nothing right now sir, I will let you know when there is.",
      "text_native": "अभी तो कुछ नहीं सर, आएगा तो बताऊंगा आपको।"
    },
    {
      "ucid": "21112178895094361",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.7,
      "end_s": 17.24,
      "text_en": "Okay sir, absolutely. You must share if something comes up.",
      "text_native": "ओके सर बिलकुल। आपको ज़रूर शेयर करना कुछ आए तो।"
    },
    {
      "ucid": "21112178895094361",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.34,
      "end_s": 17.74,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178895094361",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello sir, good evening, this is Karthik speaking from JSW One.",
      "comment": "The agent introduced himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178895094361",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook, instead moving directly to a question about requirements."
    },
    {
      "ucid": "21112178895094361",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no current need."
    },
    {
      "ucid": "21112178895094361",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was performed."
    },
    {
      "ucid": "21112178895094361",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, right now in your Limra Aluminium, will there be any requirement for steel?",
      "comment": "The agent successfully asked if a current requirement exists, which is the primary intent of this step."
    },
    {
      "ucid": "21112178895094361",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir, absolutely. You must share if something comes up.",
      "comment": "The call ended with a generic statement, not a specific, committed next step like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}