21112178894986691 · Call

Call 21112178894986691 2026-09-09 · sudeeps · 1:43

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	No_requirement	full conversation 21 turns, clean transcript (0% inaudible)	Hindi	21	supply_led (campaign_name:medium)

Audio: clear: Some minor background noise is present but does not affect transcription reliability.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.16

confidence high · +8/−10 from 11 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent greeted and identified but did not ask for permission to speak, jumping directly into the reason for the call.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent did not provide a supply or price hook, instead asking directly for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent only asked for the customer's monthly quantity and failed to ask any other discovery questions.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 4 objections you did not answer: price incumbent_supplier credit send_price_will_think

रिक्वायरमेंट तो रहती है सर लेकिन वो रेट मैच नहीं होता। हम हमारे को क्या लोकल में इसमें मिल जाता है।

हम हमारे को क्या लोकल में इसमें मिल जाता है।

नहीं वो नहीं होता हमारे यहां पॉसिबल। पेमेंट हमारे को 30 days क्रेडिट वाले सारे कस्टमर हैं।

ठीक है मैं आपको, मुझे WhatsApp पे डालिए डिटेल। मैं आपको एक नई इंक्वायरी शेयर करता हूं, रेट दीजिए।

Summary

The customer, a manufacturer requiring 50-60 MT/month, immediately objected to price and stated a need for 30-day credit terms. The agent did not perform discovery, instead stating JSW's 100% advance payment policy, which the customer could not meet. The call ended with a non-committal agreement for the agent to send details via WhatsApp.

Coaching

When a customer raises an early objection, use discovery questions to understand their business needs before you try to solve their problem or state our policies.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Agent greeted and identified but did not ask for permission to speak, jumping directly into the reason for the call.
SL2 Hook (supply/price signal)	2	fail	–	Agent did not provide a supply or price hook, instead asking directly for a requirement.
SL3 Discovery (6 Qs)	2	fail	1	आपका सर क्वांटिटी कितना रहता है? Agent only asked for the customer's monthly quantity and failed to ask any other discovery questions.
SL4 Pitch (2-3 USPs)	1	fail	–	No USPs were pitched; the agent only asked 'we can do it, right?' after learning the quantity.
SL5 Qualify	2	fail	–	Wanted to understand अभी कुछ लाइव रिक्वायरमेंट है सर HR में? Agent asked if a requirement existed but failed to capture any specific details like grade, thickness, or exact quantity.
SL6 Closure with next step	1	fail	–	The call ended with a vague agreement to send details on WhatsApp, with no specific commitment or timeline.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	रिक्वायरमेंट तो रहती है सर लेकिन वो रेट मैच नहीं होता। हम हमारे को क्या लोकल में इसमें मिल जाता है।	आपका सर क्वांटिटी कितना रहता है?
incumbent_supplier	mishandled	हम हमारे को क्या लोकल में इसमें मिल जाता है।	आपका सर क्वांटिटी कितना रहता है?
credit	mishandled	नहीं वो नहीं होता हमारे यहां पॉसिबल। पेमेंट हमारे को 30 days क्रेडिट वाले सारे कस्टमर हैं।	सर एक ऑर्डर लगा सकते हो एडवांस पे आप?
send_price_will_think	mishandled	ठीक है मैं आपको, मुझे WhatsApp पे डालिए डिटेल। मैं आपको एक नई इंक्वायरी शेयर करता हूं, रेट दीजिए।	सिंगल साइज में फाइव टन्स का MOQ है हमारा and payment terms will be 100% advance against PI.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.531	22.2s	19.6s	61.2s	4.8s	313.5	0	11	10	8

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

3.4s

Hello.

हॅलो.

agent

4.1s

Hello.

हॅलो.

agent

4.8s

Uh Mr. Bhupesh Gautam from Myra Engineering?

अह मिस्टर भूपेश गौतम फ्रॉम Myra Engineering?

customer

7.2s

Yes.

जी.

agent

7.7s

This is Shruti here from JSW One MSME team, sir.

customer

10.2s

Yes.

जी.

agent

10.7s

Your company was registered on our portal, sir, this was a follow-up call regarding steel procurement. Wanted to understand if you have any live requirement now, sir, in HR?

ये आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे, स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था। Wanted to understand अभी कुछ लाइव रिक्वायरमेंट है सर HR में?

customer

15.7s

There is a requirement, sir, but the rate doesn't match. We get it locally.

रिक्वायरमेंट तो रहती है सर लेकिन वो रेट मैच नहीं होता। हम हमारे को क्या लोकल में इसमें मिल जाता है।

agent

20.2s

Sir, what is your quantity?

आपका सर क्वांटिटी कितना रहता है?

customer

21.6s

Huh?

हां?

agent

21.8s

Quantity?

क्वांटिटी?

customer

22.4s

Fifty-sixty tons per month.

पचास साठ टन महीने का जाता है।

agent

24.2s

So sir, what is the problem, sir? We can do it, right?

तो सर क्या दिक्कत आ रही है सर? हम कर सकते हैं ना?

customer

26.0s

Okay, I will... send me the details on WhatsApp. I will share a new inquiry with you, give me the rate.

ठीक है मैं आपको, मुझे WhatsApp पे डालिए डिटेल। मैं आपको एक नई इंक्वायरी शेयर करता हूं, रेट दीजिए।

agent

29.6s

Yes, try for five-five tons in a single size. Right?

हां, कोशिश कीजिए फाइव-फाइव टन्स को सिंगल साइज में। है ना?

customer

32.0s

What did you say?

क्या बोला?

agent

32.6s

In a single size, our MOQ is five tons and payment terms will be 100% advance against PI.

सिंगल साइज में फाइव टन्स का MOQ है हमारा and payment terms will be 100% advance against PI.

customer

36.2s

No, that is not possible here. For payment, all our customers are on 30 days credit.

नहीं वो नहीं होता हमारे यहां पॉसिबल। पेमेंट हमारे को 30 days क्रेडिट वाले सारे कस्टमर हैं।

agent

39.6s

Okay, your customers are on 30 days credit. Sir, can you place one order on advance?

अच्छा, आपके कस्टमर 30 days क्रेडिट। सर एक ऑर्डर लगा सकते हो एडवांस पे आप?

customer

42.2s

It's a bit difficult right now. If some order comes where we get an advance, in that case, I will try. You put it on WhatsApp.

मुश्किल है थोड़ा अभी। फिर ऐसा कोई ऑर्डर आता है जो हमारे को एडवांस मिलता है, उस केस में ट्राय करता हूं। WhatsApp पे आप डाल के रखिए।

agent

47.6s

Okay, sir. Okay. Then. Yes.

ठीक है सर। ओके। देन। हां।