{
  "ucid": "21112178894986691",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 16:01:06",
  "end_time": "2026-09-09 16:02:49",
  "duration_sec": 103,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA41a7ff8ba4cee68473c904c88c7ea0ae.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 482,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178894986691__DIA41a7ff8ba4cee68473c904c88c7ea0ae.mp3",
  "audio_bytes": 229392,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 76.464,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello.   (हॅलो.)\n[4s] AGENT: Hello.   (हॅलो.)\n[5s] AGENT: Uh Mr. Bhupesh Gautam from Myra Engineering?   (अह मिस्टर भूपेश गौतम फ्रॉम Myra Engineering?)\n[7s] CUSTOMER: Yes.   (जी.)\n[8s] AGENT: This is Shruti here from JSW One MSME team, sir.\n[10s] CUSTOMER: Yes.   (जी.)\n[11s] AGENT: Your company was registered on our portal, sir, this was a follow-up call regarding steel procurement. Wanted to understand if you have any live requirement now, sir, in HR?   (ये आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे, स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था। Wanted to understand अभी कुछ लाइव रिक्वायरमेंट है सर HR में?)\n[16s] CUSTOMER: There is a requirement, sir, but the rate doesn't match. We get it locally.   (रिक्वायरमेंट तो रहती है सर लेकिन वो रेट मैच नहीं होता। हम हमारे को क्या लोकल में इसमें मिल जाता है।)\n[20s] AGENT: Sir, what is your quantity?   (आपका सर क्वांटिटी कितना रहता है?)\n[22s] CUSTOMER: Huh?   (हां?)\n[22s] AGENT: Quantity?   (क्वांटिटी?)\n[22s] CUSTOMER: Fifty-sixty tons per month.   (पचास साठ टन महीने का जाता है।)\n[24s] AGENT: So sir, what is the problem, sir? We can do it, right?   (तो सर क्या दिक्कत आ रही है सर? हम कर सकते हैं ना?)\n[26s] CUSTOMER: Okay, I will... send me the details on WhatsApp. I will share a new inquiry with you, give me the rate.   (ठीक है मैं आपको, मुझे WhatsApp पे डालिए डिटेल। मैं आपको एक नई इंक्वायरी शेयर करता हूं, रेट दीजिए।)\n[30s] AGENT: Yes, try for five-five tons in a single size. Right?   (हां, कोशिश कीजिए फाइव-फाइव टन्स को सिंगल साइज में। है ना?)\n[32s] CUSTOMER: What did you say?   (क्या बोला?)\n[33s] AGENT: In a single size, our MOQ is five tons and payment terms will be 100% advance against PI.   (सिंगल साइज में फाइव टन्स का MOQ है हमारा and payment terms will be 100% advance against PI.)\n[36s] CUSTOMER: No, that is not possible here. For payment, all our customers are on 30 days credit.   (नहीं वो नहीं होता हमारे यहां पॉसिबल। पेमेंट हमारे को 30 days क्रेडिट वाले सारे कस्टमर हैं।)\n[40s] AGENT: Okay, your customers are on 30 days credit. Sir, can you place one order on advance?   (अच्छा, आपके कस्टमर 30 days क्रेडिट। सर एक ऑर्डर लगा सकते हो एडवांस पे आप?)\n[42s] CUSTOMER: It's a bit difficult right now. If some order comes where we get an advance, in that case, I will try. You put it on WhatsApp.   (मुश्किल है थोड़ा अभी। फिर ऐसा कोई ऑर्डर आता है जो हमारे को एडवांस मिलता है, उस केस में ट्राय करता हूं। WhatsApp पे आप डाल के रखिए।)\n[48s] AGENT: Okay, sir. Okay. Then. Yes.   (ठीक है सर। ओके। देन। हां।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 21,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise is present but does not affect transcription reliability.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "21 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer raises an early objection, use discovery questions to understand their business needs before you try to solve their problem or state our policies.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer requiring 50-60 MT/month, immediately objected to price and stated a need for 30-day credit terms. The agent did not perform discovery, instead stating JSW's 100% advance payment policy, which the customer could not meet. The call ended with a non-committal agreement for the agent to send details via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified but did not ask for permission to speak, jumping directly into the reason for the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead asking directly for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"आपका सर क्वांटिटी कितना रहता है?\", \"comment\": \"Agent only asked for the customer's monthly quantity and failed to ask any other discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the agent only asked 'we can do it, right?' after learning the quantity.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Wanted to understand अभी कुछ लाइव रिक्वायरमेंट है सर HR में?\", \"comment\": \"Agent asked if a requirement existed but failed to capture any specific details like grade, thickness, or exact quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a vague agreement to send details on WhatsApp, with no specific commitment or timeline.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer raises an early objection, use discovery questions to understand their business needs before you try to solve their problem or state our policies.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"रिक्वायरमेंट तो रहती है सर लेकिन वो रेट मैच नहीं होता। हम हमारे को क्या लोकल में इसमें मिल जाता है।\", \"response\": \"आपका सर क्वांटिटी कितना रहता है?\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"हम हमारे को क्या लोकल में इसमें मिल जाता है।\", \"response\": \"आपका सर क्वांटिटी कितना रहता है?\"}, {\"obj_type\": \"credit\", \"state\": \"mishandled\", \"evidence\": \"नहीं वो नहीं होता हमारे यहां पॉसिबल। पेमेंट हमारे को 30 days क्रेडिट वाले सारे कस्टमर हैं।\", \"response\": \"सर एक ऑर्डर लगा सकते हो एडवांस पे आप?\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"ठीक है मैं आपको, मुझे WhatsApp पे डालिए डिटेल। मैं आपको एक नई इंक्वायरी शेयर करता हूं, रेट दीजिए।\", \"response\": \"सिंगल साइज में फाइव टन्स का MOQ है हमारा and payment terms will be 100% advance against PI.\"}], \"call_summary\": \"The customer, a manufacturer requiring 50-60 MT/month, immediately objected to price and stated a need for 30-day credit terms. The agent did not perform discovery, instead stating JSW's 100% advance payment policy, which the customer could not meet. The call ended with a non-committal agreement for the agent to send details via WhatsApp.\"}",
  "error": null,
  "latency_ms": 41902,
  "input_tokens": 3332,
  "output_tokens": 1026,
  "created_at": "2026-09-25 11:14:16",
  "sentiment": "negative",
  "sentiment_score": -0.157,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 10,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.531,
  "agent_talk_sec": 22.2,
  "customer_talk_sec": 19.6,
  "dead_air_sec": 61.2,
  "longest_monologue_sec": 4.8,
  "agent_wpm": 313.5,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 10,
  "discovery_qs": 8,
  "words_agent": 116,
  "words_customer": 90,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178894986691",
      "idx": 0,
      "speaker": "customer",
      "start_s": 3.37,
      "end_s": 3.8,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178894986691",
      "idx": 1,
      "speaker": "agent",
      "start_s": 4.1,
      "end_s": 4.43,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178894986691",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 6.9,
      "text_en": "Uh Mr. Bhupesh Gautam from Myra Engineering?",
      "text_native": "अह मिस्टर भूपेश गौतम फ्रॉम Myra Engineering?"
    },
    {
      "ucid": "21112178894986691",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.16,
      "end_s": 7.46,
      "text_en": "Yes.",
      "text_native": "जी."
    },
    {
      "ucid": "21112178894986691",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.68,
      "end_s": 9.9,
      "text_en": "This is Shruti here from JSW One MSME team, sir.",
      "text_native": "This is Shruti here from JSW One MSME team, sir."
    },
    {
      "ucid": "21112178894986691",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.16,
      "end_s": 10.4,
      "text_en": "Yes.",
      "text_native": "जी."
    },
    {
      "ucid": "21112178894986691",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.66,
      "end_s": 15.48,
      "text_en": "Your company was registered on our portal, sir, this was a follow-up call regarding steel procurement. Wanted to understand if you have any live requirement now, sir, in HR?",
      "text_native": "ये आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे, स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था। Wanted to understand अभी कुछ लाइव रिक्वायरमेंट है सर HR में?"
    },
    {
      "ucid": "21112178894986691",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.7,
      "end_s": 19.98,
      "text_en": "There is a requirement, sir, but the rate doesn't match. We get it locally.",
      "text_native": "रिक्वायरमेंट तो रहती है सर लेकिन वो रेट मैच नहीं होता। हम हमारे को क्या लोकल में इसमें मिल जाता है।"
    },
    {
      "ucid": "21112178894986691",
      "idx": 8,
      "speaker": "agent",
      "start_s": 20.2,
      "end_s": 21.4,
      "text_en": "Sir, what is your quantity?",
      "text_native": "आपका सर क्वांटिटी कितना रहता है?"
    },
    {
      "ucid": "21112178894986691",
      "idx": 9,
      "speaker": "customer",
      "start_s": 21.56,
      "end_s": 21.8,
      "text_en": "Huh?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178894986691",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.8,
      "end_s": 22.2,
      "text_en": "Quantity?",
      "text_native": "क्वांटिटी?"
    },
    {
      "ucid": "21112178894986691",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.4,
      "end_s": 23.98,
      "text_en": "Fifty-sixty tons per month.",
      "text_native": "पचास साठ टन महीने का जाता है।"
    },
    {
      "ucid": "21112178894986691",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.2,
      "end_s": 25.8,
      "text_en": "So sir, what is the problem, sir? We can do it, right?",
      "text_native": "तो सर क्या दिक्कत आ रही है सर? हम कर सकते हैं ना?"
    },
    {
      "ucid": "21112178894986691",
      "idx": 13,
      "speaker": "customer",
      "start_s": 26.0,
      "end_s": 29.48,
      "text_en": "Okay, I will... send me the details on WhatsApp. I will share a new inquiry with you, give me the rate.",
      "text_native": "ठीक है मैं आपको, मुझे WhatsApp पे डालिए डिटेल। मैं आपको एक नई इंक्वायरी शेयर करता हूं, रेट दीजिए।"
    },
    {
      "ucid": "21112178894986691",
      "idx": 14,
      "speaker": "agent",
      "start_s": 29.6,
      "end_s": 31.9,
      "text_en": "Yes, try for five-five tons in a single size. Right?",
      "text_native": "हां, कोशिश कीजिए फाइव-फाइव टन्स को सिंगल साइज में। है ना?"
    },
    {
      "ucid": "21112178894986691",
      "idx": 15,
      "speaker": "customer",
      "start_s": 32.0,
      "end_s": 32.5,
      "text_en": "What did you say?",
      "text_native": "क्या बोला?"
    },
    {
      "ucid": "21112178894986691",
      "idx": 16,
      "speaker": "agent",
      "start_s": 32.6,
      "end_s": 36.0,
      "text_en": "In a single size, our MOQ is five tons and payment terms will be 100% advance against PI.",
      "text_native": "सिंगल साइज में फाइव टन्स का MOQ है हमारा and payment terms will be 100% advance against PI."
    },
    {
      "ucid": "21112178894986691",
      "idx": 17,
      "speaker": "customer",
      "start_s": 36.2,
      "end_s": 39.5,
      "text_en": "No, that is not possible here. For payment, all our customers are on 30 days credit.",
      "text_native": "नहीं वो नहीं होता हमारे यहां पॉसिबल। पेमेंट हमारे को 30 days क्रेडिट वाले सारे कस्टमर हैं।"
    },
    {
      "ucid": "21112178894986691",
      "idx": 18,
      "speaker": "agent",
      "start_s": 39.6,
      "end_s": 42.0,
      "text_en": "Okay, your customers are on 30 days credit. Sir, can you place one order on advance?",
      "text_native": "अच्छा, आपके कस्टमर 30 days क्रेडिट। सर एक ऑर्डर लगा सकते हो एडवांस पे आप?"
    },
    {
      "ucid": "21112178894986691",
      "idx": 19,
      "speaker": "customer",
      "start_s": 42.2,
      "end_s": 47.5,
      "text_en": "It's a bit difficult right now. If some order comes where we get an advance, in that case, I will try. You put it on WhatsApp.",
      "text_native": "मुश्किल है थोड़ा अभी। फिर ऐसा कोई ऑर्डर आता है जो हमारे को एडवांस मिलता है, उस केस में ट्राय करता हूं। WhatsApp पे आप डाल के रखिए।"
    },
    {
      "ucid": "21112178894986691",
      "idx": 20,
      "speaker": "agent",
      "start_s": 47.6,
      "end_s": 49.0,
      "text_en": "Okay, sir. Okay. Then. Yes.",
      "text_native": "ठीक है सर। ओके। देन। हां।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178894986691",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted and identified but did not ask for permission to speak, jumping directly into the reason for the call."
    },
    {
      "ucid": "21112178894986691",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead asking directly for a requirement."
    },
    {
      "ucid": "21112178894986691",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "आपका सर क्वांटिटी कितना रहता है?",
      "comment": "Agent only asked for the customer's monthly quantity and failed to ask any other discovery questions."
    },
    {
      "ucid": "21112178894986691",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the agent only asked 'we can do it, right?' after learning the quantity."
    },
    {
      "ucid": "21112178894986691",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Wanted to understand अभी कुछ लाइव रिक्वायरमेंट है सर HR में?",
      "comment": "Agent asked if a requirement existed but failed to capture any specific details like grade, thickness, or exact quantity."
    },
    {
      "ucid": "21112178894986691",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a vague agreement to send details on WhatsApp, with no specific commitment or timeline."
    }
  ],
  "objections": [
    {
      "ucid": "21112178894986691",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "रिक्वायरमेंट तो रहती है सर लेकिन वो रेट मैच नहीं होता। हम हमारे को क्या लोकल में इसमें मिल जाता है।",
      "response": "आपका सर क्वांटिटी कितना रहता है?"
    },
    {
      "ucid": "21112178894986691",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "हम हमारे को क्या लोकल में इसमें मिल जाता है।",
      "response": "आपका सर क्वांटिटी कितना रहता है?"
    },
    {
      "ucid": "21112178894986691",
      "obj_type": "credit",
      "state": "mishandled",
      "evidence": "नहीं वो नहीं होता हमारे यहां पॉसिबल। पेमेंट हमारे को 30 days क्रेडिट वाले सारे कस्टमर हैं।",
      "response": "सर एक ऑर्डर लगा सकते हो एडवांस पे आप?"
    },
    {
      "ucid": "21112178894986691",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "ठीक है मैं आपको, मुझे WhatsApp पे डालिए डिटेल। मैं आपको एक नई इंक्वायरी शेयर करता हूं, रेट दीजिए।",
      "response": "सिंगल साइज में फाइव टन्स का MOQ है हमारा and payment terms will be 100% advance against PI."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}