Call 21112178894940241 2026-09-09 · Abdul Ansari · 1:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 28 turns, clean transcript (0% inaudible) | Hindi | 28 | new_registration (campaign_name:high) |
Audio: clear: Some light background noise is present but the conversation is easily understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.45
confidence high · +0/−6
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only asked about business type; failed to ask about quantity, brands, payment terms, or current JSW buying status.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer stated a requirement for next week, but the agent failed to capture the full specification or schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a passive instruction for the customer to call back, not a confirmed next step like a quote or scheduled callback.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The customer, a PEB structure manufacturer, confirmed he has a requirement for JSW pre-coated sheets in the upcoming week. The agent identified the business type but failed to conduct further discovery into the material specifications or quantity. The call ended prematurely with the agent asking the customer to call back when the need arises, missing the opportunity to schedule a concrete follow-up.
Coaching
When a customer confirms a future need, you must take control by asking for the full material specification and scheduling a specific date to follow up, instead of leaving it to the customer to call you back.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | जी जी, कुछ रिक्वायरमेंट है क्या सर? आपने रजिस्ट्रेशन किया था JSW प्लेटफॉर्म पे। The agent immediately asked about a requirement instead of providing a warm welcome or positioning as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | आप DS Infra structure से बात कर रहे हैं सर? Only confirmed the company name; did not ask for procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | तो क्या क्या करते हैं आप? कुछ ट्रेडिंग करते हैं कि मैन्युफैक्चरिंग करते हैं सर आप? Only asked about business type; failed to ask about quantity, brands, payment terms, or current JSW buying status. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | मेरा रिक्वायरमेंट आने वाला है next week में। The customer stated a requirement for next week, but the agent failed to capture the full specification or schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | ठीक है सर, जब होगा तो मुझे बताइए, ठीक है? The call ended with a passive instruction for the customer to call back, not a confirmed next step like a quote or scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.521 | 17.3s | 15.9s | 74.8s | 2.4s | 312.1 | 0 | 14 | 14 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.8s
Hello.
agent
5.6s
Hello.
customer
6.2s
Yes.
हां।
agent
6.6s
Are you speaking from DS Infra structure, sir?
आप DS Infra structure से बात कर रहे हैं सर?
customer
8.9s
Yes, tell me sir.
हां बोलिए सर।
agent
9.7s
Manoj ji, I am Abdul speaking, sir, from JSW One.
मनोज जी, मैं अब्दुल बात कर रहा हूं सर, JSW One से।
customer
12.3s
Yes sir, yes sir.
agent
13.4s
Yes, yes, is there any requirement, sir? You had registered on the JSW platform.
जी जी, कुछ रिक्वायरमेंट है क्या सर? आपने रजिस्ट्रेशन किया था JSW प्लेटफॉर्म पे।
customer
15.9s
Yes, I have registered. My requirement is coming in the next week.
हां रजिस्ट्रेशन किया है। मेरा रिक्वायरमेंट आने वाला है next week में।
agent
18.5s
Okay, okay.
अच्छा अच्छा।
customer
19.8s
Yes.
हां।
agent
20.1s
So what do you do? Do you do some trading or manufacturing, sir?
तो क्या क्या करते हैं आप? कुछ ट्रेडिंग करते हैं कि मैन्युफैक्चरिंग करते हैं सर आप?
customer
22.9s
Yes sir, we have PEB, PEB structure manufacturing. PEB structures manufacturing.
जी सर, हमारा ना PEB, PEB structure का मैन्युफैक्चरिंग है। PEB structures का मैन्युफैक्चरिंग।
agent
26.4s
Okay, okay, okay.
अच्छा अच्छा अच्छा।
customer
27.2s
So for that, I will have a requirement for pre-coated sheets next week.
तो उसके लिए अभी मुझे pre-coated sheets का रिक्वायरमेंट आने वाला है next week में।
agent
30.2s
For HR plate.
HR plate का।
customer
31.8s
Sorry?
agent
32.5s
You need HR plate, right?
HR plate चाहिए आपको ना?
customer
34.3s
Yes.
हां।
agent
34.8s
Okay. By when will the order come, sir?
ठीक है। कब तक ऑर्डर आएगा सर?
customer
36.4s
Sorry?
agent
37.1s
By when will the material be needed?
कब तक मटेरियल लगेगा?
customer
38.7s
Which material will it be? Now I need JSW
कौन सा मटेरियल रहेगा? अभी मुझे JSW
agent
40.5s
Okay okay, fine.
Okay okay, ठीक है।
customer
41.3s
pre-coated sheets that come, right, for the shed.
pre-coated sheets आती है ना, shed के लिए।
agent
43.8s
Okay sir, when it's there, let me know, okay?
ठीक है सर, जब होगा तो मुझे बताइए, ठीक है?
customer
45.8s
Yes, yes, yes.
agent
46.8s
Okay sir, thank you.