{
  "ucid": "21112178894940241",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 15:53:22",
  "end_time": "2026-09-09 15:55:10",
  "duration_sec": 108,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAde0cbaa83fb59642860e56f849ec0a47.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 484,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178894940241__DIAde0cbaa83fb59642860e56f849ec0a47.mp3",
  "audio_bytes": 229176,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 76.392,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello.\n[6s] AGENT: Hello.\n[6s] CUSTOMER: Yes.   (हां।)\n[7s] AGENT: Are you speaking from DS Infra structure, sir?   (आप DS Infra structure से बात कर रहे हैं सर?)\n[9s] CUSTOMER: Yes, tell me sir.   (हां बोलिए सर।)\n[10s] AGENT: Manoj ji, I am Abdul speaking, sir, from JSW One.   (मनोज जी, मैं अब्दुल बात कर रहा हूं सर, JSW One से।)\n[12s] CUSTOMER: Yes sir, yes sir.\n[13s] AGENT: Yes, yes, is there any requirement, sir? You had registered on the JSW platform.   (जी जी, कुछ रिक्वायरमेंट है क्या सर? आपने रजिस्ट्रेशन किया था JSW प्लेटफॉर्म पे।)\n[16s] CUSTOMER: Yes, I have registered. My requirement is coming in the next week.   (हां रजिस्ट्रेशन किया है। मेरा रिक्वायरमेंट आने वाला है next week में।)\n[18s] AGENT: Okay, okay.   (अच्छा अच्छा।)\n[20s] CUSTOMER: Yes.   (हां।)\n[20s] AGENT: So what do you do? Do you do some trading or manufacturing, sir?   (तो क्या क्या करते हैं आप? कुछ ट्रेडिंग करते हैं कि मैन्युफैक्चरिंग करते हैं सर आप?)\n[23s] CUSTOMER: Yes sir, we have PEB, PEB structure manufacturing. PEB structures manufacturing.   (जी सर, हमारा ना PEB, PEB structure का मैन्युफैक्चरिंग है। PEB structures का मैन्युफैक्चरिंग।)\n[26s] AGENT: Okay, okay, okay.   (अच्छा अच्छा अच्छा।)\n[27s] CUSTOMER: So for that, I will have a requirement for pre-coated sheets next week.   (तो उसके लिए अभी मुझे pre-coated sheets का रिक्वायरमेंट आने वाला है next week में।)\n[30s] AGENT: For HR plate.   (HR plate का।)\n[32s] CUSTOMER: Sorry?\n[32s] AGENT: You need HR plate, right?   (HR plate चाहिए आपको ना?)\n[34s] CUSTOMER: Yes.   (हां।)\n[35s] AGENT: Okay. By when will the order come, sir?   (ठीक है। कब तक ऑर्डर आएगा सर?)\n[36s] CUSTOMER: Sorry?\n[37s] AGENT: By when will the material be needed?   (कब तक मटेरियल लगेगा?)\n[39s] CUSTOMER: Which material will it be? Now I need JSW   (कौन सा मटेरियल रहेगा? अभी मुझे JSW)\n[40s] AGENT: Okay okay, fine.   (Okay okay, ठीक है।)\n[41s] CUSTOMER: pre-coated sheets that come, right, for the shed.   (pre-coated sheets आती है ना, shed के लिए।)\n[44s] AGENT: Okay sir, when it's there, let me know, okay?   (ठीक है सर, जब होगा तो मुझे बताइए, ठीक है?)\n[46s] CUSTOMER: Yes, yes, yes.\n[47s] AGENT: Okay sir, thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 28,
  "connected": 1,
  "audio_notes": "clear: Some light background noise is present but the conversation is easily understandable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "28 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer confirms a future need, you must take control by asking for the full material specification and scheduling a specific date to follow up, instead of leaving it to the customer to call you back.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": "pre-coated sheets",
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a PEB structure manufacturer, confirmed he has a requirement for JSW pre-coated sheets in the upcoming week. The agent identified the business type but failed to conduct further discovery into the material specifications or quantity. The call ended prematurely with the agent asking the customer to call back when the need arises, missing the opportunity to schedule a concrete follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"जी जी, कुछ रिक्वायरमेंट है क्या सर? आपने रजिस्ट्रेशन किया था JSW प्लेटफॉर्म पे।\", \"comment\": \"The agent immediately asked about a requirement instead of providing a warm welcome or positioning as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"आप DS Infra structure से बात कर रहे हैं सर?\", \"comment\": \"Only confirmed the company name; did not ask for procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"तो क्या क्या करते हैं आप? कुछ ट्रेडिंग करते हैं कि मैन्युफैक्चरिंग करते हैं सर आप?\", \"comment\": \"Only asked about business type; failed to ask about quantity, brands, payment terms, or current JSW buying status.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"मेरा रिक्वायरमेंट आने वाला है next week में।\", \"comment\": \"The customer stated a requirement for next week, but the agent failed to capture the full specification or schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"ठीक है सर, जब होगा तो मुझे बताइए, ठीक है?\", \"comment\": \"The call ended with a passive instruction for the customer to call back, not a confirmed next step like a quote or scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer confirms a future need, you must take control by asking for the full material specification and scheduling a specific date to follow up, instead of leaving it to the customer to call you back.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": \"pre-coated sheets\", \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a PEB structure manufacturer, confirmed he has a requirement for JSW pre-coated sheets in the upcoming week. The agent identified the business type but failed to conduct further discovery into the material specifications or quantity. The call ended prematurely with the agent asking the customer to call back when the need arises, missing the opportunity to schedule a concrete follow-up.\"}",
  "error": null,
  "latency_ms": 29070,
  "input_tokens": 3336,
  "output_tokens": 805,
  "created_at": "2026-09-25 11:14:06",
  "sentiment": "negative",
  "sentiment_score": -0.45,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 6,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.521,
  "agent_talk_sec": 17.3,
  "customer_talk_sec": 15.9,
  "dead_air_sec": 74.8,
  "longest_monologue_sec": 2.4,
  "agent_wpm": 312.1,
  "interruptions": 0,
  "agent_turns": 14,
  "customer_turns": 14,
  "discovery_qs": 8,
  "words_agent": 90,
  "words_customer": 72,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178894940241",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.78,
      "end_s": 5.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178894940241",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.6,
      "end_s": 5.97,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178894940241",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.2,
      "end_s": 6.47,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178894940241",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.6,
      "end_s": 8.4,
      "text_en": "Are you speaking from DS Infra structure, sir?",
      "text_native": "आप DS Infra structure से बात कर रहे हैं सर?"
    },
    {
      "ucid": "21112178894940241",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.9,
      "end_s": 9.5,
      "text_en": "Yes, tell me sir.",
      "text_native": "हां बोलिए सर।"
    },
    {
      "ucid": "21112178894940241",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.7,
      "end_s": 11.8,
      "text_en": "Manoj ji, I am Abdul speaking, sir, from JSW One.",
      "text_native": "मनोज जी, मैं अब्दुल बात कर रहा हूं सर, JSW One से।"
    },
    {
      "ucid": "21112178894940241",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.3,
      "end_s": 13.1,
      "text_en": "Yes sir, yes sir.",
      "text_native": "Yes sir, yes sir."
    },
    {
      "ucid": "21112178894940241",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.4,
      "end_s": 15.8,
      "text_en": "Yes, yes, is there any requirement, sir? You had registered on the JSW platform.",
      "text_native": "जी जी, कुछ रिक्वायरमेंट है क्या सर? आपने रजिस्ट्रेशन किया था JSW प्लेटफॉर्म पे।"
    },
    {
      "ucid": "21112178894940241",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.9,
      "end_s": 18.4,
      "text_en": "Yes, I have registered. My requirement is coming in the next week.",
      "text_native": "हां रजिस्ट्रेशन किया है। मेरा रिक्वायरमेंट आने वाला है next week में।"
    },
    {
      "ucid": "21112178894940241",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 19.1,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178894940241",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 20.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178894940241",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.1,
      "end_s": 22.4,
      "text_en": "So what do you do? Do you do some trading or manufacturing, sir?",
      "text_native": "तो क्या क्या करते हैं आप? कुछ ट्रेडिंग करते हैं कि मैन्युफैक्चरिंग करते हैं सर आप?"
    },
    {
      "ucid": "21112178894940241",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.9,
      "end_s": 26.0,
      "text_en": "Yes sir, we have PEB, PEB structure manufacturing. PEB structures manufacturing.",
      "text_native": "जी सर, हमारा ना PEB, PEB structure का मैन्युफैक्चरिंग है। PEB structures का मैन्युफैक्चरिंग।"
    },
    {
      "ucid": "21112178894940241",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.4,
      "end_s": 27.1,
      "text_en": "Okay, okay, okay.",
      "text_native": "अच्छा अच्छा अच्छा।"
    },
    {
      "ucid": "21112178894940241",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.2,
      "end_s": 30.1,
      "text_en": "So for that, I will have a requirement for pre-coated sheets next week.",
      "text_native": "तो उसके लिए अभी मुझे pre-coated sheets का रिक्वायरमेंट आने वाला है next week में।"
    },
    {
      "ucid": "21112178894940241",
      "idx": 15,
      "speaker": "agent",
      "start_s": 30.2,
      "end_s": 30.9,
      "text_en": "For HR plate.",
      "text_native": "HR plate का।"
    },
    {
      "ucid": "21112178894940241",
      "idx": 16,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 32.2,
      "text_en": "Sorry?",
      "text_native": "Sorry?"
    },
    {
      "ucid": "21112178894940241",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.5,
      "end_s": 33.6,
      "text_en": "You need HR plate, right?",
      "text_native": "HR plate चाहिए आपको ना?"
    },
    {
      "ucid": "21112178894940241",
      "idx": 18,
      "speaker": "customer",
      "start_s": 34.3,
      "end_s": 34.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178894940241",
      "idx": 19,
      "speaker": "agent",
      "start_s": 34.8,
      "end_s": 35.9,
      "text_en": "Okay. By when will the order come, sir?",
      "text_native": "ठीक है। कब तक ऑर्डर आएगा सर?"
    },
    {
      "ucid": "21112178894940241",
      "idx": 20,
      "speaker": "customer",
      "start_s": 36.4,
      "end_s": 36.7,
      "text_en": "Sorry?",
      "text_native": "Sorry?"
    },
    {
      "ucid": "21112178894940241",
      "idx": 21,
      "speaker": "agent",
      "start_s": 37.1,
      "end_s": 38.0,
      "text_en": "By when will the material be needed?",
      "text_native": "कब तक मटेरियल लगेगा?"
    },
    {
      "ucid": "21112178894940241",
      "idx": 22,
      "speaker": "customer",
      "start_s": 38.7,
      "end_s": 40.4,
      "text_en": "Which material will it be? Now I need JSW",
      "text_native": "कौन सा मटेरियल रहेगा? अभी मुझे JSW"
    },
    {
      "ucid": "21112178894940241",
      "idx": 23,
      "speaker": "agent",
      "start_s": 40.5,
      "end_s": 41.2,
      "text_en": "Okay okay, fine.",
      "text_native": "Okay okay, ठीक है।"
    },
    {
      "ucid": "21112178894940241",
      "idx": 24,
      "speaker": "customer",
      "start_s": 41.3,
      "end_s": 43.2,
      "text_en": "pre-coated sheets that come, right, for the shed.",
      "text_native": "pre-coated sheets आती है ना, shed के लिए।"
    },
    {
      "ucid": "21112178894940241",
      "idx": 25,
      "speaker": "agent",
      "start_s": 43.8,
      "end_s": 45.4,
      "text_en": "Okay sir, when it's there, let me know, okay?",
      "text_native": "ठीक है सर, जब होगा तो मुझे बताइए, ठीक है?"
    },
    {
      "ucid": "21112178894940241",
      "idx": 26,
      "speaker": "customer",
      "start_s": 45.8,
      "end_s": 46.4,
      "text_en": "Yes, yes, yes.",
      "text_native": "Yes, yes, yes."
    },
    {
      "ucid": "21112178894940241",
      "idx": 27,
      "speaker": "agent",
      "start_s": 46.8,
      "end_s": 47.7,
      "text_en": "Okay sir, thank you.",
      "text_native": "Okay sir, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178894940241",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "जी जी, कुछ रिक्वायरमेंट है क्या सर? आपने रजिस्ट्रेशन किया था JSW प्लेटफॉर्म पे।",
      "comment": "The agent immediately asked about a requirement instead of providing a warm welcome or positioning as a helper."
    },
    {
      "ucid": "21112178894940241",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "आप DS Infra structure से बात कर रहे हैं सर?",
      "comment": "Only confirmed the company name; did not ask for procurement city, decision-making role, or contact details."
    },
    {
      "ucid": "21112178894940241",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "तो क्या क्या करते हैं आप? कुछ ट्रेडिंग करते हैं कि मैन्युफैक्चरिंग करते हैं सर आप?",
      "comment": "Only asked about business type; failed to ask about quantity, brands, payment terms, or current JSW buying status."
    },
    {
      "ucid": "21112178894940241",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178894940241",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "मेरा रिक्वायरमेंट आने वाला है next week में।",
      "comment": "The customer stated a requirement for next week, but the agent failed to capture the full specification or schedule a specific callback date."
    },
    {
      "ucid": "21112178894940241",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "ठीक है सर, जब होगा तो मुझे बताइए, ठीक है?",
      "comment": "The call ended with a passive instruction for the customer to call back, not a confirmed next step like a quote or scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}