Call 21112178894881371 2026-09-09 · sudeeps · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | English | 8 | supply_led (campaign_name:medium) |
Audio: clear: The customer's first turn is slightly jumbled but understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.16
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not identify themselves as calling from JSW One, a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Customer stated they were busy before the hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before discovery could begin.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent connected with the customer, who immediately stated they were in a meeting and asked for a callback. The agent agreed and ended the call. The pitch was not delivered, and no firm next step was established.
Coaching
When a customer is busy, secure a specific callback time (e.g., 'Okay sir, I will call you back in 15 minutes') rather than just agreeing.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not identify themselves as calling from JSW One, a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Customer stated they were busy before the hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before discovery could begin. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the pitch could be delivered. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before qualification could be attempted. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, okay, fine, fine. Agent did not secure an explicit, committed callback time, only passively agreed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.393 | 4.4s | 6.8s | 33.8s | 2.1s | too short | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.5s
Hello, Priya Expanded Mesh Private Limited.
customer
3.3s
Mr. Mr. Mr. just a minute please.
agent
6.5s
Hello.
customer
7.2s
Hello.
agent
8.1s
Yeah, Mr. M. B. Singh?
customer
9.1s
Yes, I am M. B. Singh but see I can call you after ten minutes. I am in a meeting.
agent
12.6s
Okay, okay, fine, fine.
customer
13.6s
Yeah, please.