{
  "ucid": "21112178894881371",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 15:43:33",
  "end_time": "2026-09-09 15:44:18",
  "duration_sec": 45,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA35082d94e3a6c4171dea10a22ebd4150.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 486,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178894881371__DIA35082d94e3a6c4171dea10a22ebd4150.mp3",
  "audio_bytes": 62208,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 20.736,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, Priya Expanded Mesh Private Limited.\n[3s] CUSTOMER: Mr. Mr. Mr. just a minute please.\n[6s] AGENT: Hello.\n[7s] CUSTOMER: Hello.\n[8s] AGENT: Yeah, Mr. M. B. Singh?\n[9s] CUSTOMER: Yes, I am M. B. Singh but see I can call you after ten minutes. I am in a meeting.\n[13s] AGENT: Okay, okay, fine, fine.\n[14s] CUSTOMER: Yeah, please.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: The customer's first turn is slightly jumbled but understandable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer is busy, secure a specific callback time (e.g., 'Okay sir, I will call you back in 15 minutes') rather than just agreeing.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent connected with the customer, who immediately stated they were in a meeting and asked for a callback. The agent agreed and ended the call. The pitch was not delivered, and no firm next step was established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not identify themselves as calling from JSW One, a required part of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Customer stated they were busy before the hook could be delivered.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before discovery could begin.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the pitch could be delivered.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before qualification could be attempted.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, okay, fine, fine.\", \"comment\": \"Agent did not secure an explicit, committed callback time, only passively agreed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer is busy, secure a specific callback time (e.g., 'Okay sir, I will call you back in 15 minutes') rather than just agreeing.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent connected with the customer, who immediately stated they were in a meeting and asked for a callback. The agent agreed and ended the call. The pitch was not delivered, and no firm next step was established.\"}",
  "error": null,
  "latency_ms": 31687,
  "input_tokens": 2670,
  "output_tokens": 632,
  "created_at": "2026-09-25 11:14:30",
  "sentiment": "positive",
  "sentiment_score": 0.157,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.393,
  "agent_talk_sec": 4.4,
  "customer_talk_sec": 6.8,
  "dead_air_sec": 33.8,
  "longest_monologue_sec": 2.1,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 16,
  "words_customer": 30,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178894881371",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.51,
      "end_s": 2.58,
      "text_en": "Hello, Priya Expanded Mesh Private Limited.",
      "text_native": "Hello, Priya Expanded Mesh Private Limited."
    },
    {
      "ucid": "21112178894881371",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.3,
      "end_s": 5.56,
      "text_en": "Mr. Mr. Mr. just a minute please.",
      "text_native": "Mr. Mr. Mr. just a minute please."
    },
    {
      "ucid": "21112178894881371",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.5,
      "end_s": 7.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178894881371",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.23,
      "end_s": 7.68,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178894881371",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.05,
      "end_s": 8.93,
      "text_en": "Yeah, Mr. M. B. Singh?",
      "text_native": "Yeah, Mr. M. B. Singh?"
    },
    {
      "ucid": "21112178894881371",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.1,
      "end_s": 12.5,
      "text_en": "Yes, I am M. B. Singh but see I can call you after ten minutes. I am in a meeting.",
      "text_native": "Yes, I am M. B. Singh but see I can call you after ten minutes. I am in a meeting."
    },
    {
      "ucid": "21112178894881371",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.6,
      "end_s": 13.54,
      "text_en": "Okay, okay, fine, fine.",
      "text_native": "Okay, okay, fine, fine."
    },
    {
      "ucid": "21112178894881371",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.6,
      "end_s": 14.24,
      "text_en": "Yeah, please.",
      "text_native": "Yeah, please."
    }
  ],
  "steps": [
    {
      "ucid": "21112178894881371",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not identify themselves as calling from JSW One, a required part of the opener."
    },
    {
      "ucid": "21112178894881371",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Customer stated they were busy before the hook could be delivered."
    },
    {
      "ucid": "21112178894881371",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before discovery could begin."
    },
    {
      "ucid": "21112178894881371",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the pitch could be delivered."
    },
    {
      "ucid": "21112178894881371",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before qualification could be attempted."
    },
    {
      "ucid": "21112178894881371",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, okay, fine, fine.",
      "comment": "Agent did not secure an explicit, committed callback time, only passively agreed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}