Call 21112178894880751 2026-09-09 · Abdul Ansari · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is present but does not significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +0/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Call was terminated by the customer before any discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement in steel? Did you need any material in HR CR?
Summary
The agent introduced themself and JSW One to a representative from Jenson Engineering. The agent immediately asked about a requirement for HR/CR steel, to which the customer replied 'no' and the call ended without further discussion.
Coaching
You missed the permission-to-speak and the hook, going straight to asking for a requirement which immediately shut down the call; always secure a moment of the customer's time and offer a benefit before asking for their business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yeah, this is Abdul speaking from JSW One. Am I speaking with Jenson Engineering Private Limited? Agent identified self and company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Call was terminated by the customer before any discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Call ended before the pitch stage was reached. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement in steel? Did you need any material in HR CR? Agent successfully asked if a current requirement exists, though it was out of sequence. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent did not attempt to establish a next step after the customer declined. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.764 heavy | 8.1s | 2.5s | 37.4s | 4.5s | 237.0 | 0 | 3 | 4 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello.
agent
2.7s
Hello.
customer
3.5s
Yes?
हाँ?
agent
4.0s
Yeah, this is Abdul speaking from JSW One. Am I speaking with Jenson Engineering Private Limited?
या अब्दुल बात कर रहा हूँ मैं JSW One से। Jenson Engineering Private Limited से बात हो रही है?
customer
9.2s
Yes, tell me.
हाँ बोलिए ना।
agent
10.2s
Do you have any requirement in steel? Did you need any material in HR CR?
कुछ रिक्वायरमेंट है क्या स्टील में आपका? HR CR में कुछ मटेरियल चाहिए था क्या आपका?
customer
14.8s
No, no, no.
नहीं नहीं नहीं।