{
  "ucid": "21112178894880751",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 15:43:27",
  "end_time": "2026-09-09 15:44:15",
  "duration_sec": 48,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA352d462640191841dbb58b72ea60fcdb.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 487,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178894880751__DIA352d462640191841dbb58b72ea60fcdb.mp3",
  "audio_bytes": 57456,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 19.152,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.\n[3s] AGENT: Hello.\n[3s] CUSTOMER: Yes?   (हाँ?)\n[4s] AGENT: Yeah, this is Abdul speaking from JSW One. Am I speaking with Jenson Engineering Private Limited?   (या अब्दुल बात कर रहा हूँ मैं JSW One से। Jenson Engineering Private Limited से बात हो रही है?)\n[9s] CUSTOMER: Yes, tell me.   (हाँ बोलिए ना।)\n[10s] AGENT: Do you have any requirement in steel? Did you need any material in HR CR?   (कुछ रिक्वायरमेंट है क्या स्टील में आपका? HR CR में कुछ मटेरियल चाहिए था क्या आपका?)\n[15s] CUSTOMER: No, no, no.   (नहीं नहीं नहीं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is present but does not significantly impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You missed the permission-to-speak and the hook, going straight to asking for a requirement which immediately shut down the call; always secure a moment of the customer's time and offer a benefit before asking for their business.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and JSW One to a representative from Jenson Engineering. The agent immediately asked about a requirement for HR/CR steel, to which the customer replied 'no' and the call ended without further discussion.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yeah, this is Abdul speaking from JSW One. Am I speaking with Jenson Engineering Private Limited?\", \"comment\": \"Agent identified self and company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Call was terminated by the customer before any discovery questions were asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Call ended before the pitch stage was reached.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement in steel? Did you need any material in HR CR?\", \"comment\": \"Agent successfully asked if a current requirement exists, though it was out of sequence.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not attempt to establish a next step after the customer declined.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the permission-to-speak and the hook, going straight to asking for a requirement which immediately shut down the call; always secure a moment of the customer's time and offer a benefit before asking for their business.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and JSW One to a representative from Jenson Engineering. The agent immediately asked about a requirement for HR/CR steel, to which the customer replied 'no' and the call ended without further discussion.\"}",
  "error": null,
  "latency_ms": 36779,
  "input_tokens": 2707,
  "output_tokens": 681,
  "created_at": "2026-09-25 11:14:38",
  "sentiment": "negative",
  "sentiment_score": -0.257,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.764,
  "agent_talk_sec": 8.1,
  "customer_talk_sec": 2.5,
  "dead_air_sec": 37.4,
  "longest_monologue_sec": 4.5,
  "agent_wpm": 237.0,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 4,
  "discovery_qs": 3,
  "words_agent": 32,
  "words_customer": 8,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178894880751",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.83,
      "end_s": 2.25,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178894880751",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.66,
      "end_s": 3.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178894880751",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.46,
      "end_s": 3.82,
      "text_en": "Yes?",
      "text_native": "हाँ?"
    },
    {
      "ucid": "21112178894880751",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.04,
      "end_s": 8.54,
      "text_en": "Yeah, this is Abdul speaking from JSW One. Am I speaking with Jenson Engineering Private Limited?",
      "text_native": "या अब्दुल बात कर रहा हूँ मैं JSW One से। Jenson Engineering Private Limited से बात हो रही है?"
    },
    {
      "ucid": "21112178894880751",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.2,
      "end_s": 9.94,
      "text_en": "Yes, tell me.",
      "text_native": "हाँ बोलिए ना।"
    },
    {
      "ucid": "21112178894880751",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.24,
      "end_s": 13.5,
      "text_en": "Do you have any requirement in steel? Did you need any material in HR CR?",
      "text_native": "कुछ रिक्वायरमेंट है क्या स्टील में आपका? HR CR में कुछ मटेरियल चाहिए था क्या आपका?"
    },
    {
      "ucid": "21112178894880751",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.84,
      "end_s": 15.84,
      "text_en": "No, no, no.",
      "text_native": "नहीं नहीं नहीं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178894880751",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yeah, this is Abdul speaking from JSW One. Am I speaking with Jenson Engineering Private Limited?",
      "comment": "Agent identified self and company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178894880751",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "21112178894880751",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Call was terminated by the customer before any discovery questions were asked."
    },
    {
      "ucid": "21112178894880751",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Call ended before the pitch stage was reached."
    },
    {
      "ucid": "21112178894880751",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement in steel? Did you need any material in HR CR?",
      "comment": "Agent successfully asked if a current requirement exists, though it was out of sequence."
    },
    {
      "ucid": "21112178894880751",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not attempt to establish a next step after the customer declined."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}