{
  "ucid": "21112178894836571",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 15:36:05",
  "end_time": "2026-09-09 15:37:28",
  "duration_sec": 83,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4fa17cdbf28c4c0b75ded55c892978c8.mp3",
  "dial_status": null,
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  "agent_status": null,
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  "excel_row": 488,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178894836571__DIA4fa17cdbf28c4c0b75ded55c892978c8.mp3",
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 62.64,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
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  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[3s] AGENT: Hello.\n[3s] CUSTOMER: Yes, tell me.\n[4s] AGENT: Uh yes sir, good afternoon. Karthik this side from JSW One.\n[8s] CUSTOMER: Mhm.\n[9s] AGENT: I see your business, Tank Fab Engineers is registered on our platform.\n[13s] CUSTOMER: Mhm.\n[13s] AGENT: So, I wanted to know whether you procure MS steel as in raw material in your company?\n[18s] CUSTOMER: Sorry, I'm not getting you. Can you repeat? Hello, where you are calling from?\n[22s] AGENT: I'm talking from JSW One, Mumbai.\n[25s] CUSTOMER: JSW One, okay. So actually I am no no more associated associated with Tank Fab Engineers right now.\n[31s] AGENT: Mhm, okay, you left.\n[32s] CUSTOMER: So you can connect with Mr. Himanshu. Just write down one number. 727755\n[37s] AGENT: 727755\n[38s] CUSTOMER: 4 54283.\n[40s] AGENT: Hm, okay okay. Okay, I'll connect with him.\n[42s] CUSTOMER: Okay, thank you.\n[43s] AGENT: Alright.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 20,
  "connected": 1,
  "audio_notes": "noisy: The customer's side has significant background noise and chatter, making some of their speech difficult to understand.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "20 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "Always start your call by using the customer's name and asking for permission to speak before moving to your hook.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
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  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead for Tank Fab Engineers, but the person on the line stated they no longer work there. The customer was helpful and provided the correct contact's name and number. The agent successfully captured the new information and committed to following up with the correct person.",
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  "error": null,
  "latency_ms": 36024,
  "input_tokens": 2900,
  "output_tokens": 670,
  "created_at": "2026-09-25 11:14:38",
  "sentiment": "positive",
  "sentiment_score": 0.316,
  "sentiment_confidence": "high",
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  "neg": 4,
  "lex_hits": 16,
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  "sentiment_method": "0.6*lexical + 0.4*prior",
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      "text_en": "Hello.",
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      "text_en": "Uh yes sir, good afternoon. Karthik this side from JSW One.",
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      "text_en": "Mhm.",
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      "text_en": "So, I wanted to know whether you procure MS steel as in raw material in your company?",
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    },
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      "text_en": "Sorry, I'm not getting you. Can you repeat? Hello, where you are calling from?",
      "text_native": "Sorry, I'm not getting you. Can you repeat? Hello, where you are calling from?"
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    {
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      "text_en": "So you can connect with Mr. Himanshu. Just write down one number. 727755",
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      "text_en": "Hm, okay okay. Okay, I'll connect with him.",
      "text_native": "Hm, okay okay. Okay, I'll connect with him."
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    {
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      "idx": 18,
      "speaker": "customer",
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      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    },
    {
      "ucid": "21112178894836571",
      "idx": 19,
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      "text_en": "Alright.",
      "text_native": "Alright."
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    {
      "ucid": "21112178894836571",
      "step_id": "SL1",
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      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use the customer's name or ask for permission to speak."
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    {
      "ucid": "21112178894836571",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
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      "questions_hit": null,
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      "comment": "Agent did not provide a supply or price hook, instead opening with a discovery question."
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    {
      "ucid": "21112178894836571",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
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      "result": "fail",
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      "evidence": "I wanted to know whether you procure MS steel as in raw material in your company?",
      "comment": "Call ended after the customer stated they were the wrong contact, so only one initial question was asked."
    },
    {
      "ucid": "21112178894836571",
      "step_id": "SL4",
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      "comment": "The call did not progress to the pitch stage as the contact person was incorrect."
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    {
      "ucid": "21112178894836571",
      "step_id": "SL5",
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      "result": "fail",
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      "comment": "The call did not progress to the qualification stage."
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    {
      "ucid": "21112178894836571",
      "step_id": "SL6",
      "step_name": "Closure with next step",
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      "questions_hit": null,
      "evidence": "Okay, I'll connect with him.",
      "comment": "Agent secured the correct contact person's number and committed to calling them."
    }
  ],
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    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}