Call 21112178894769461 2026-09-09 · Aditya Pandey · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present on the agent's side but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +4/−4
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent completed the greeting and identification but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked zero discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
I actually take it from a brother.
did well
Qualify
Was there any requirement for mild steel for this month, sir?
Summary
The agent contacted a registered lead, Shivam Tools, and immediately asked for a requirement, skipping the hook and discovery. The customer declined, stating they have no current need and already procure from an incumbent supplier ('a brother'). The agent did not counter the objection and the call ended without a concrete next step.
Coaching
You must follow the call structure: after introducing yourself, deliver the hook to build interest *before* asking for a requirement, and then use discovery questions to understand the customer's business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, greetings. I am Aditya Pandey speaking from JSW One. The agent completed the greeting and identification but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | Uh, we also keep running express items. The agent mentioned a feature but did not pitch it as a USP relevant to any discovered need, as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Was there any requirement for mild steel for this month, sir? The agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If in the future there is some, I mean, requirement in a small quantity, then please let me know. The agent did not establish a committed next step, ending with a vague 'call me if you need something'. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | I actually take it from a brother. |
Okay sir. If in the future there is some, I mean, requirement in a small quantity, then please let me know. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.718 | 15.3s | 6.0s | 39.7s | 6.7s | 286.3 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.8s
Hello, Shivam Tools?
हेलो, शिवम टूल्स?
customer
2.4s
Yes, tell me.
हां, बोलिए।
agent
3.1s
Sir, greetings. I am Aditya Pandey speaking from JSW One.
सर, नमस्ते। मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
5.8s
Yes, tell me.
हां, बोलिए।
agent
6.6s
Sir, actually you were registered on our platform, I called regarding that. Was there any requirement for mild steel for this month, sir?
सर, एक्चुअली आप हमारे प्लैटफॉर्म पे रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर ये मंथ के लिए माइल्ड स्टील की?
customer
11.6s
No, no, no, no. I actually take it from a brother. I mean, not right now.
नहीं, नहीं, नहीं, नहीं। मैं एक्चुअली ले लेता हूं भाई से। मतलब अभी तो फिलहाल नहीं।
agent
15.8s
Okay sir. If in the future there is some, I mean, requirement in a small quantity, then please let me know. Uh, we also keep running express items. If there is any requirement, please let me know.
ओके सर। अगर फ्यूचर में कुछ मतलब स्मॉल क्वांटिटी में रिक्वायरमेंट है तो बताइएगा। अह हमारे पास में भी रनिंग एक्सप्रेस को रखते हैं। कुछ रिक्वायरमेंट रहेगा तो प्लीज बताइएगा।
customer
22.6s
Yes, definitely, sure sir.
जी बिलकुल, श्योर सर।