{
  "ucid": "21112178894769461",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 15:24:54",
  "end_time": "2026-09-09 15:25:55",
  "duration_sec": 61,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9929334fc95edf81c7e3d280ef39d379.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 489,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178894769461__DIA9929334fc95edf81c7e3d280ef39d379.mp3",
  "audio_bytes": 102384,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 34.128,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, Shivam Tools?   (हेलो, शिवम टूल्स?)\n[2s] CUSTOMER: Yes, tell me.   (हां, बोलिए।)\n[3s] AGENT: Sir, greetings. I am Aditya Pandey speaking from JSW One.   (सर, नमस्ते। मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[6s] CUSTOMER: Yes, tell me.   (हां, बोलिए।)\n[7s] AGENT: Sir, actually you were registered on our platform, I called regarding that. Was there any requirement for mild steel for this month, sir?   (सर, एक्चुअली आप हमारे प्लैटफॉर्म पे रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर ये मंथ के लिए माइल्ड स्टील की?)\n[12s] CUSTOMER: No, no, no, no. I actually take it from a brother. I mean, not right now.   (नहीं, नहीं, नहीं, नहीं। मैं एक्चुअली ले लेता हूं भाई से। मतलब अभी तो फिलहाल नहीं।)\n[16s] AGENT: Okay sir. If in the future there is some, I mean, requirement in a small quantity, then please let me know. Uh, we also keep running express items. If there is any requirement, please let me know.   (ओके सर। अगर फ्यूचर में कुछ मतलब स्मॉल क्वांटिटी में रिक्वायरमेंट है तो बताइएगा। अह हमारे पास में भी रनिंग एक्सप्रेस को रखते हैं। कुछ रिक्वायरमेंट रहेगा तो प्लीज बताइएगा।)\n[23s] CUSTOMER: Yes, definitely, sure sir.   (जी बिलकुल, श्योर सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present on the agent's side but does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the call structure: after introducing yourself, deliver the hook to build interest *before* asking for a requirement, and then use discovery questions to understand the customer's business.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered lead, Shivam Tools, and immediately asked for a requirement, skipping the hook and discovery. The customer declined, stating they have no current need and already procure from an incumbent supplier ('a brother'). The agent did not counter the objection and the call ended without a concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, greetings. I am Aditya Pandey speaking from JSW One.\", \"comment\": \"The agent completed the greeting and identification but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked zero discovery questions about the customer's business, volume, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh, we also keep running express items.\", \"comment\": \"The agent mentioned a feature but did not pitch it as a USP relevant to any discovered need, as no discovery was done.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Was there any requirement for mild steel for this month, sir?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If in the future there is some, I mean, requirement in a small quantity, then please let me know.\", \"comment\": \"The agent did not establish a committed next step, ending with a vague 'call me if you need something'.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the call structure: after introducing yourself, deliver the hook to build interest *before* asking for a requirement, and then use discovery questions to understand the customer's business.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"I actually take it from a brother.\", \"response\": \"Okay sir. If in the future there is some, I mean, requirement in a small quantity, then please let me know.\"}], \"call_summary\": \"The agent contacted a registered lead, Shivam Tools, and immediately asked for a requirement, skipping the hook and discovery. The customer declined, stating they have no current need and already procure from an incumbent supplier ('a brother'). The agent did not counter the objection and the call ended without a concrete next step.\"}",
  "error": null,
  "latency_ms": 35188,
  "input_tokens": 2884,
  "output_tokens": 828,
  "created_at": "2026-09-25 11:14:37",
  "sentiment": "positive",
  "sentiment_score": 0.26,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 4,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.718,
  "agent_talk_sec": 15.3,
  "customer_talk_sec": 6.0,
  "dead_air_sec": 39.7,
  "longest_monologue_sec": 6.7,
  "agent_wpm": 286.3,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 73,
  "words_customer": 26,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178894769461",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.84,
      "end_s": 2.03,
      "text_en": "Hello, Shivam Tools?",
      "text_native": "हेलो, शिवम टूल्स?"
    },
    {
      "ucid": "21112178894769461",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.43,
      "end_s": 2.89,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए।"
    },
    {
      "ucid": "21112178894769461",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.1,
      "end_s": 5.56,
      "text_en": "Sir, greetings. I am Aditya Pandey speaking from JSW One.",
      "text_native": "सर, नमस्ते। मैं आदित्य पांडे बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178894769461",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.83,
      "end_s": 6.27,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए।"
    },
    {
      "ucid": "21112178894769461",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.56,
      "end_s": 11.49,
      "text_en": "Sir, actually you were registered on our platform, I called regarding that. Was there any requirement for mild steel for this month, sir?",
      "text_native": "सर, एक्चुअली आप हमारे प्लैटफॉर्म पे रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर ये मंथ के लिए माइल्ड स्टील की?"
    },
    {
      "ucid": "21112178894769461",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.63,
      "end_s": 15.51,
      "text_en": "No, no, no, no. I actually take it from a brother. I mean, not right now.",
      "text_native": "नहीं, नहीं, नहीं, नहीं। मैं एक्चुअली ले लेता हूं भाई से। मतलब अभी तो फिलहाल नहीं।"
    },
    {
      "ucid": "21112178894769461",
      "idx": 6,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 22.5,
      "text_en": "Okay sir. If in the future there is some, I mean, requirement in a small quantity, then please let me know. Uh, we also keep running express items. If there is any requirement, please let me know.",
      "text_native": "ओके सर। अगर फ्यूचर में कुछ मतलब स्मॉल क्वांटिटी में रिक्वायरमेंट है तो बताइएगा। अह हमारे पास में भी रनिंग एक्सप्रेस को रखते हैं। कुछ रिक्वायरमेंट रहेगा तो प्लीज बताइएगा।"
    },
    {
      "ucid": "21112178894769461",
      "idx": 7,
      "speaker": "customer",
      "start_s": 22.6,
      "end_s": 23.84,
      "text_en": "Yes, definitely, sure sir.",
      "text_native": "जी बिलकुल, श्योर सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178894769461",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, greetings. I am Aditya Pandey speaking from JSW One.",
      "comment": "The agent completed the greeting and identification but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178894769461",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to a qualification question."
    },
    {
      "ucid": "21112178894769461",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked zero discovery questions about the customer's business, volume, or suppliers."
    },
    {
      "ucid": "21112178894769461",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh, we also keep running express items.",
      "comment": "The agent mentioned a feature but did not pitch it as a USP relevant to any discovered need, as no discovery was done."
    },
    {
      "ucid": "21112178894769461",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Was there any requirement for mild steel for this month, sir?",
      "comment": "The agent successfully asked if a current requirement exists, which is the primary goal of this step."
    },
    {
      "ucid": "21112178894769461",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If in the future there is some, I mean, requirement in a small quantity, then please let me know.",
      "comment": "The agent did not establish a committed next step, ending with a vague 'call me if you need something'."
    }
  ],
  "objections": [
    {
      "ucid": "21112178894769461",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "I actually take it from a brother.",
      "response": "Okay sir. If in the future there is some, I mean, requirement in a small quantity, then please let me know."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}