Call 21112178894751981 2026-09-09 · sudeeps · 2:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 35 turns, clean transcript (0% inaudible) | Hindi | 35 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +11/−0
from 25 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead stating it was a follow-up and immediately asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, manufacturing, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was done to identify a customer need to pitch against.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Mr. Ganesh, very good afternoon. This is Sudeep speaking from JSW One MSME, from Jindal.
Qualify
So, is there any planning for HR material in this? Do you have a requirement?
Summary
The agent contacted a manufacturing lead, Trustwell Engineers. The agent skipped the hook and discovery, immediately asking for a requirement. The customer stated their current need is only 1-3 tons, which they source locally. The agent explained that JSW One's minimum order quantity is 5 tons for a single size, which disqualified the immediate opportunity. The call ended with the agent promising to send a WhatsApp message.
Coaching
You skipped the hook and discovery steps entirely, which meant you had no opportunity to build value before the conversation was stopped by the MOQ constraint.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Mr. Ganesh, very good afternoon. This is Sudeep speaking from JSW One MSME, from Jindal. Agent greeted, used the customer's name, and identified himself and the company, gaining implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Yes, this was a follow-up call regarding your steel procurement. Agent did not provide a supply or price hook, instead stating it was a follow-up and immediately asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, manufacturing, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done to identify a customer need to pitch against. |
| SL5 Qualify | 2 | pass | – | 2.0 | So, is there any planning for HR material in this? Do you have a requirement? Agent successfully qualified the lead by asking for a requirement and establishing that their current need is below the company's MOQ. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, I'll WhatsApp you. Okay? The next step was a generic 'I'll WhatsApp you' without a commitment to send a quote or schedule a specific callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.502 | 29.8s | 29.6s | 83.6s | 4.0s | 285.9 | 0 | 17 | 18 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
हॅलो?
agent
4.2s
Hello Mr. Ganesh?
हॅलो मिस्टर गणेश?
customer
6.0s
Hello?
हॅलो?
agent
7.2s
Hello?
हॅलो?
customer
8.1s
Hello?
हॅलो?
agent
9.0s
Mr. Ganesh from Trustwell Engineers?
मिस्टर गणेश फ्रॉम ट्रस्टवेल इंजिनिअर्स?
customer
11.4s
Yes, tell me.
हां बोलो.
agent
12.2s
Mr. Ganesh, very good afternoon. This is Sudeep speaking from JSW One MSME, from Jindal.
गणेश जी, व्हेरी गुड आफ्टरनून. सुदीप बोल रहा हूं जेएसडब्ल्यू वन एमएसएमई से, जिंदाल से.
customer
15.7s
Yes, yes, yes, tell me, tell me, sir.
हां हां हां बोलो बोलो सर.
agent
17.3s
Yes sir, your company was registered on our portal for this Ahmednagar location, Maharashtra.
येस सर, ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे फॉर दिस अहमदनगर लोकेशन, महाराष्ट्र.
customer
21.4s
Correct, correct.
बराबर, बराबर.
agent
22.6s
Yes, this was a follow-up call regarding your steel procurement.
येस, आपके स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था.
customer
24.9s
Okay, okay.
अच्छा अच्छा.
agent
25.5s
So, is there any planning for HR material in this? Do you have a requirement?
तो इसमें एचआर मटेरियल में कुछ प्लानिंग है सर अभी? रिक्वायरमेंट है आपको?
customer
27.8s
Yes, no no, we do have it, but what to do, you know? Right now, we have fewer orders, so we get one or two tons, three tons from the local market.
हां, नहीं नहीं अभी रहता है, लेकिन क्या करे मालूम है क्या? अभी ये थोड़ा ऑर्डर कम है ना हमें, तो ये थोड़ा लोकल मार्केट से एक दो टन निकलता है, तीन टन निकलता है.
agent
33.8s
One or two tons.
एक दो टन.
customer
34.5s
Yes, yes, so we take it from the local market.
हां हां, तो लोकल मार्केट से ले लेते.
agent
36.9s
Okay, I understand. Sir, our MOQ is five tons in a single size.
ठीक है, समझ गया. हमारा सर एमओक्यू है फाइव टन्स का सिंगल साइज में.
customer
39.5s
Okay, minimum. And five tons means can you give a mix of everything or only one size?
अच्छा, मिनिमम. और फाइव टन्स मीन्स ऐसा सब मिक्स दे सकते हो क्या ओन्ली वन साइज?
agent
42.5s
Single size five tons. If your length keeps changing, I can get that done, but the thickness and width will remain the same.
सिंगल साइज फाइव टन्स. अगर आपका लेंथ चेंज होता रहेगा तो वो मैं करवा दूंगा, बट थिकनेस और विड्थ सेम रहेगी.
customer
46.9s
Okay. And suppose we take some thickness like 3 mm or 4 mm or 6 mm and make it a total of five tons, will that work, or do we have to take only one type?
अच्छा. और समझो 3 mm या 4 mm या 6 mm ऐसा कुछ थिकनेस का लेंगे और पूरा पांच टन कर लेंगे तो चलेगा क्या वन टाइप का ही लेना पड़ता है?
agent
52.6s
Five tons in one type.
वन टाइप में फाइव टन्स.
customer
54.1s
Okay, okay, okay. Alright, alright sir. I will contact you. Yes.
ओके, ओके, ओके. ठीक है, ठीक है सर. मैं करेगा कॉन्टॅक्ट आपको. येस.
agent
57.0s
Okay, okay Mr. Ganesh. I will WhatsApp you... so call on that number which is the system's number, sir. Okay?
ओके, ओके गणेश जी. मैं आपको WhatsApp पर तो वो नंबर पे कॉल करो जो सिस्टम का नंबर है सर. ठीक है?
customer
60.6s
Uh okay okay. My WhatsApp number is 9890
अह ओके ओके. मेरा WhatsApp नंबर 9890
agent
62.9s
9890
customer
63.9s
82
agent
64.6s
82
customer
65.3s
6667.
agent
66.3s
6667. Okay.
6667. ओके.
customer
67.3s
Seven. Okay.
सेवन. ओके.
agent
68.1s
Okay sir, I'll WhatsApp you. Okay?
ओके सर, WhatsApp कर देता हूं. ओके?
customer
69.2s
Okay sir, okay.
ओके सर, ओके.
agent
70.0s
Thank you sir.
थैंक यू सर.
customer
70.6s
Okay.
ओके.