{
  "ucid": "21112178894751981",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 15:21:59",
  "end_time": "2026-09-09 15:24:22",
  "duration_sec": 143,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA181cd1193af53d0048d3c8d2b8301f19.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 490,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178894751981__DIA181cd1193af53d0048d3c8d2b8301f19.mp3",
  "audio_bytes": 331992,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 110.664,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हॅलो?)\n[4s] AGENT: Hello Mr. Ganesh?   (हॅलो मिस्टर गणेश?)\n[6s] CUSTOMER: Hello?   (हॅलो?)\n[7s] AGENT: Hello?   (हॅलो?)\n[8s] CUSTOMER: Hello?   (हॅलो?)\n[9s] AGENT: Mr. Ganesh from Trustwell Engineers?   (मिस्टर गणेश फ्रॉम ट्रस्टवेल इंजिनिअर्स?)\n[11s] CUSTOMER: Yes, tell me.   (हां बोलो.)\n[12s] AGENT: Mr. Ganesh, very good afternoon. This is Sudeep speaking from JSW One MSME, from Jindal.   (गणेश जी, व्हेरी गुड आफ्टरनून. सुदीप बोल रहा हूं जेएसडब्ल्यू वन एमएसएमई से, जिंदाल से.)\n[16s] CUSTOMER: Yes, yes, yes, tell me, tell me, sir.   (हां हां हां बोलो बोलो सर.)\n[17s] AGENT: Yes sir, your company was registered on our portal for this Ahmednagar location, Maharashtra.   (येस सर, ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे फॉर दिस अहमदनगर लोकेशन, महाराष्ट्र.)\n[21s] CUSTOMER: Correct, correct.   (बराबर, बराबर.)\n[23s] AGENT: Yes, this was a follow-up call regarding your steel procurement.   (येस, आपके स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था.)\n[25s] CUSTOMER: Okay, okay.   (अच्छा अच्छा.)\n[26s] AGENT: So, is there any planning for HR material in this? Do you have a requirement?   (तो इसमें एचआर मटेरियल में कुछ प्लानिंग है सर अभी? रिक्वायरमेंट है आपको?)\n[28s] CUSTOMER: Yes, no no, we do have it, but what to do, you know? Right now, we have fewer orders, so we get one or two tons, three tons from the local market.   (हां, नहीं नहीं अभी रहता है, लेकिन क्या करे मालूम है क्या? अभी ये थोड़ा ऑर्डर कम है ना हमें, तो ये थोड़ा लोकल मार्केट से एक दो टन निकलता है, तीन टन निकलता है.)\n[34s] AGENT: One or two tons.   (एक दो टन.)\n[34s] CUSTOMER: Yes, yes, so we take it from the local market.   (हां हां, तो लोकल मार्केट से ले लेते.)\n[37s] AGENT: Okay, I understand. Sir, our MOQ is five tons in a single size.   (ठीक है, समझ गया. हमारा सर एमओक्यू है फाइव टन्स का सिंगल साइज में.)\n[40s] CUSTOMER: Okay, minimum. And five tons means can you give a mix of everything or only one size?   (अच्छा, मिनिमम. और फाइव टन्स मीन्स ऐसा सब मिक्स दे सकते हो क्या ओन्ली वन साइज?)\n[42s] AGENT: Single size five tons. If your length keeps changing, I can get that done, but the thickness and width will remain the same.   (सिंगल साइज फाइव टन्स. अगर आपका लेंथ चेंज होता रहेगा तो वो मैं करवा दूंगा, बट थिकनेस और विड्थ सेम रहेगी.)\n[47s] CUSTOMER: Okay. And suppose we take some thickness like 3 mm or 4 mm or 6 mm and make it a total of five tons, will that work, or do we have to take only one type?   (अच्छा. और समझो 3 mm या 4 mm या 6 mm ऐसा कुछ थिकनेस का लेंगे और पूरा पांच टन कर लेंगे तो चलेगा क्या वन टाइप का ही लेना पड़ता है?)\n[53s] AGENT: Five tons in one type.   (वन टाइप में फाइव टन्स.)\n[54s] CUSTOMER: Okay, okay, okay. Alright, alright sir. I will contact you. Yes.   (ओके, ओके, ओके. ठीक है, ठीक है सर. मैं करेगा कॉन्टॅक्ट आपको. येस.)\n[57s] AGENT: Okay, okay Mr. Ganesh. I will WhatsApp you... so call on that number which is the system's number, sir. Okay?   (ओके, ओके गणेश जी. मैं आपको WhatsApp पर तो वो नंबर पे कॉल करो जो सिस्टम का नंबर है सर. ठीक है?)\n[61s] CUSTOMER: Uh okay okay. My WhatsApp number is 9890   (अह ओके ओके. मेरा WhatsApp नंबर 9890)\n[63s] AGENT: 9890\n[64s] CUSTOMER: 82\n[65s] AGENT: 82\n[65s] CUSTOMER: 6667.\n[66s] AGENT: 6667. Okay.   (6667. ओके.)\n[67s] CUSTOMER: Seven. Okay.   (सेवन. ओके.)\n[68s] AGENT: Okay sir, I'll WhatsApp you. Okay?   (ओके सर, WhatsApp कर देता हूं. ओके?)\n[69s] CUSTOMER: Okay sir, okay.   (ओके सर, ओके.)\n[70s] AGENT: Thank you sir.   (थैंक यू सर.)\n[71s] CUSTOMER: Okay.   (ओके.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 35,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "35 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and discovery steps entirely, which meant you had no opportunity to build value before the conversation was stopped by the MOQ constraint.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing lead, Trustwell Engineers. The agent skipped the hook and discovery, immediately asking for a requirement. The customer stated their current need is only 1-3 tons, which they source locally. The agent explained that JSW One's minimum order quantity is 5 tons for a single size, which disqualified the immediate opportunity. The call ended with the agent promising to send a WhatsApp message.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Mr. Ganesh, very good afternoon. This is Sudeep speaking from JSW One MSME, from Jindal.\", \"comment\": \"Agent greeted, used the customer's name, and identified himself and the company, gaining implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, this was a follow-up call regarding your steel procurement.\", \"comment\": \"Agent did not provide a supply or price hook, instead stating it was a follow-up and immediately asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, manufacturing, or procurement habits.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done to identify a customer need to pitch against.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So, is there any planning for HR material in this? Do you have a requirement?\", \"comment\": \"Agent successfully qualified the lead by asking for a requirement and establishing that their current need is below the company's MOQ.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir, I'll WhatsApp you. Okay?\", \"comment\": \"The next step was a generic 'I'll WhatsApp you' without a commitment to send a quote or schedule a specific callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery steps entirely, which meant you had no opportunity to build value before the conversation was stopped by the MOQ constraint.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a manufacturing lead, Trustwell Engineers. The agent skipped the hook and discovery, immediately asking for a requirement. The customer stated their current need is only 1-3 tons, which they source locally. The agent explained that JSW One's minimum order quantity is 5 tons for a single size, which disqualified the immediate opportunity. The call ended with the agent promising to send a WhatsApp message.\"}",
  "error": null,
  "latency_ms": 25580,
  "input_tokens": 3726,
  "output_tokens": 787,
  "created_at": "2026-09-25 11:14:29",
  "sentiment": "positive",
  "sentiment_score": 0.364,
  "sentiment_confidence": "high",
  "pos": 11,
  "neg": 0,
  "lex_hits": 25,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.502,
  "agent_talk_sec": 29.8,
  "customer_talk_sec": 29.6,
  "dead_air_sec": 83.6,
  "longest_monologue_sec": 4.0,
  "agent_wpm": 285.9,
  "interruptions": 0,
  "agent_turns": 17,
  "customer_turns": 18,
  "discovery_qs": 7,
  "words_agent": 142,
  "words_customer": 140,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178894751981",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.58,
      "end_s": 2.1,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178894751981",
      "idx": 1,
      "speaker": "agent",
      "start_s": 4.2,
      "end_s": 5.3,
      "text_en": "Hello Mr. Ganesh?",
      "text_native": "हॅलो मिस्टर गणेश?"
    },
    {
      "ucid": "21112178894751981",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.0,
      "end_s": 6.3,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178894751981",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.2,
      "end_s": 7.5,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178894751981",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.1,
      "end_s": 8.4,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178894751981",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 11.0,
      "text_en": "Mr. Ganesh from Trustwell Engineers?",
      "text_native": "मिस्टर गणेश फ्रॉम ट्रस्टवेल इंजिनिअर्स?"
    },
    {
      "ucid": "21112178894751981",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.4,
      "end_s": 11.9,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलो."
    },
    {
      "ucid": "21112178894751981",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.2,
      "end_s": 15.4,
      "text_en": "Mr. Ganesh, very good afternoon. This is Sudeep speaking from JSW One MSME, from Jindal.",
      "text_native": "गणेश जी, व्हेरी गुड आफ्टरनून. सुदीप बोल रहा हूं जेएसडब्ल्यू वन एमएसएमई से, जिंदाल से."
    },
    {
      "ucid": "21112178894751981",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.7,
      "end_s": 17.1,
      "text_en": "Yes, yes, yes, tell me, tell me, sir.",
      "text_native": "हां हां हां बोलो बोलो सर."
    },
    {
      "ucid": "21112178894751981",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.3,
      "end_s": 21.2,
      "text_en": "Yes sir, your company was registered on our portal for this Ahmednagar location, Maharashtra.",
      "text_native": "येस सर, ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे फॉर दिस अहमदनगर लोकेशन, महाराष्ट्र."
    },
    {
      "ucid": "21112178894751981",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.4,
      "end_s": 22.2,
      "text_en": "Correct, correct.",
      "text_native": "बराबर, बराबर."
    },
    {
      "ucid": "21112178894751981",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.6,
      "end_s": 24.5,
      "text_en": "Yes, this was a follow-up call regarding your steel procurement.",
      "text_native": "येस, आपके स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था."
    },
    {
      "ucid": "21112178894751981",
      "idx": 12,
      "speaker": "customer",
      "start_s": 24.9,
      "end_s": 25.5,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा."
    },
    {
      "ucid": "21112178894751981",
      "idx": 13,
      "speaker": "agent",
      "start_s": 25.5,
      "end_s": 27.6,
      "text_en": "So, is there any planning for HR material in this? Do you have a requirement?",
      "text_native": "तो इसमें एचआर मटेरियल में कुछ प्लानिंग है सर अभी? रिक्वायरमेंट है आपको?"
    },
    {
      "ucid": "21112178894751981",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.8,
      "end_s": 33.5,
      "text_en": "Yes, no no, we do have it, but what to do, you know? Right now, we have fewer orders, so we get one or two tons, three tons from the local market.",
      "text_native": "हां, नहीं नहीं अभी रहता है, लेकिन क्या करे मालूम है क्या? अभी ये थोड़ा ऑर्डर कम है ना हमें, तो ये थोड़ा लोकल मार्केट से एक दो टन निकलता है, तीन टन निकलता है."
    },
    {
      "ucid": "21112178894751981",
      "idx": 15,
      "speaker": "agent",
      "start_s": 33.8,
      "end_s": 34.5,
      "text_en": "One or two tons.",
      "text_native": "एक दो टन."
    },
    {
      "ucid": "21112178894751981",
      "idx": 16,
      "speaker": "customer",
      "start_s": 34.5,
      "end_s": 36.4,
      "text_en": "Yes, yes, so we take it from the local market.",
      "text_native": "हां हां, तो लोकल मार्केट से ले लेते."
    },
    {
      "ucid": "21112178894751981",
      "idx": 17,
      "speaker": "agent",
      "start_s": 36.9,
      "end_s": 39.4,
      "text_en": "Okay, I understand. Sir, our MOQ is five tons in a single size.",
      "text_native": "ठीक है, समझ गया. हमारा सर एमओक्यू है फाइव टन्स का सिंगल साइज में."
    },
    {
      "ucid": "21112178894751981",
      "idx": 18,
      "speaker": "customer",
      "start_s": 39.5,
      "end_s": 42.4,
      "text_en": "Okay, minimum. And five tons means can you give a mix of everything or only one size?",
      "text_native": "अच्छा, मिनिमम. और फाइव टन्स मीन्स ऐसा सब मिक्स दे सकते हो क्या ओन्ली वन साइज?"
    },
    {
      "ucid": "21112178894751981",
      "idx": 19,
      "speaker": "agent",
      "start_s": 42.5,
      "end_s": 46.5,
      "text_en": "Single size five tons. If your length keeps changing, I can get that done, but the thickness and width will remain the same.",
      "text_native": "सिंगल साइज फाइव टन्स. अगर आपका लेंथ चेंज होता रहेगा तो वो मैं करवा दूंगा, बट थिकनेस और विड्थ सेम रहेगी."
    },
    {
      "ucid": "21112178894751981",
      "idx": 20,
      "speaker": "customer",
      "start_s": 46.9,
      "end_s": 52.5,
      "text_en": "Okay. And suppose we take some thickness like 3 mm or 4 mm or 6 mm and make it a total of five tons, will that work, or do we have to take only one type?",
      "text_native": "अच्छा. और समझो 3 mm या 4 mm या 6 mm ऐसा कुछ थिकनेस का लेंगे और पूरा पांच टन कर लेंगे तो चलेगा क्या वन टाइप का ही लेना पड़ता है?"
    },
    {
      "ucid": "21112178894751981",
      "idx": 21,
      "speaker": "agent",
      "start_s": 52.6,
      "end_s": 53.8,
      "text_en": "Five tons in one type.",
      "text_native": "वन टाइप में फाइव टन्स."
    },
    {
      "ucid": "21112178894751981",
      "idx": 22,
      "speaker": "customer",
      "start_s": 54.1,
      "end_s": 56.8,
      "text_en": "Okay, okay, okay. Alright, alright sir. I will contact you. Yes.",
      "text_native": "ओके, ओके, ओके. ठीक है, ठीक है सर. मैं करेगा कॉन्टॅक्ट आपको. येस."
    },
    {
      "ucid": "21112178894751981",
      "idx": 23,
      "speaker": "agent",
      "start_s": 57.0,
      "end_s": 60.4,
      "text_en": "Okay, okay Mr. Ganesh. I will WhatsApp you... so call on that number which is the system's number, sir. Okay?",
      "text_native": "ओके, ओके गणेश जी. मैं आपको WhatsApp पर तो वो नंबर पे कॉल करो जो सिस्टम का नंबर है सर. ठीक है?"
    },
    {
      "ucid": "21112178894751981",
      "idx": 24,
      "speaker": "customer",
      "start_s": 60.6,
      "end_s": 62.4,
      "text_en": "Uh okay okay. My WhatsApp number is 9890",
      "text_native": "अह ओके ओके. मेरा WhatsApp नंबर 9890"
    },
    {
      "ucid": "21112178894751981",
      "idx": 25,
      "speaker": "agent",
      "start_s": 62.9,
      "end_s": 63.5,
      "text_en": "9890",
      "text_native": "9890"
    },
    {
      "ucid": "21112178894751981",
      "idx": 26,
      "speaker": "customer",
      "start_s": 63.9,
      "end_s": 64.3,
      "text_en": "82",
      "text_native": "82"
    },
    {
      "ucid": "21112178894751981",
      "idx": 27,
      "speaker": "agent",
      "start_s": 64.6,
      "end_s": 64.9,
      "text_en": "82",
      "text_native": "82"
    },
    {
      "ucid": "21112178894751981",
      "idx": 28,
      "speaker": "customer",
      "start_s": 65.3,
      "end_s": 66.0,
      "text_en": "6667.",
      "text_native": "6667."
    },
    {
      "ucid": "21112178894751981",
      "idx": 29,
      "speaker": "agent",
      "start_s": 66.3,
      "end_s": 67.2,
      "text_en": "6667. Okay.",
      "text_native": "6667. ओके."
    },
    {
      "ucid": "21112178894751981",
      "idx": 30,
      "speaker": "customer",
      "start_s": 67.3,
      "end_s": 68.1,
      "text_en": "Seven. Okay.",
      "text_native": "सेवन. ओके."
    },
    {
      "ucid": "21112178894751981",
      "idx": 31,
      "speaker": "agent",
      "start_s": 68.1,
      "end_s": 69.2,
      "text_en": "Okay sir, I'll WhatsApp you. Okay?",
      "text_native": "ओके सर, WhatsApp कर देता हूं. ओके?"
    },
    {
      "ucid": "21112178894751981",
      "idx": 32,
      "speaker": "customer",
      "start_s": 69.2,
      "end_s": 70.0,
      "text_en": "Okay sir, okay.",
      "text_native": "ओके सर, ओके."
    },
    {
      "ucid": "21112178894751981",
      "idx": 33,
      "speaker": "agent",
      "start_s": 70.0,
      "end_s": 70.6,
      "text_en": "Thank you sir.",
      "text_native": "थैंक यू सर."
    },
    {
      "ucid": "21112178894751981",
      "idx": 34,
      "speaker": "customer",
      "start_s": 70.6,
      "end_s": 72.5,
      "text_en": "Okay.",
      "text_native": "ओके."
    }
  ],
  "steps": [
    {
      "ucid": "21112178894751981",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Mr. Ganesh, very good afternoon. This is Sudeep speaking from JSW One MSME, from Jindal.",
      "comment": "Agent greeted, used the customer's name, and identified himself and the company, gaining implicit permission to proceed."
    },
    {
      "ucid": "21112178894751981",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes, this was a follow-up call regarding your steel procurement.",
      "comment": "Agent did not provide a supply or price hook, instead stating it was a follow-up and immediately asking for a requirement."
    },
    {
      "ucid": "21112178894751981",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions about the customer's business, manufacturing, or procurement habits."
    },
    {
      "ucid": "21112178894751981",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done to identify a customer need to pitch against."
    },
    {
      "ucid": "21112178894751981",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So, is there any planning for HR material in this? Do you have a requirement?",
      "comment": "Agent successfully qualified the lead by asking for a requirement and establishing that their current need is below the company's MOQ."
    },
    {
      "ucid": "21112178894751981",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir, I'll WhatsApp you. Okay?",
      "comment": "The next step was a generic 'I'll WhatsApp you' without a commitment to send a quote or schedule a specific callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}