Call 21112178894748751 2026-09-09 · Aditya Pandey · 1:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: clear: The customer's side has some faint background chatter, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.76
confidence high · +12/−0
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask if it was a good time to talk, which is a required part of this step.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions; the customer volunteered their requirement without being prompted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Did you have any requirement for HR, sir?
Closure with next step
you WhatsApp me, I will reply to you on that. [AGENT:] Absolutely sir.
Summary
The agent contacted a registered lead. The customer initially stated no requirement, but then immediately asked for a rate on 300 tons of HR E250. The agent confirmed the material was available and agreed to initiate a WhatsApp conversation to provide a quote.
Coaching
You skipped the hook and discovery steps entirely; you must follow the pitch structure to build value, even if a customer seems uninterested at first.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask if it was a good time to talk, which is a required part of this step. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions; the customer volunteered their requirement without being prompted. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was performed to identify customer needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement for HR, sir? Agent successfully asked for a requirement and, when given one, confirmed availability. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | you WhatsApp me, I will reply to you on that. [AGENT:] Absolutely sir. A clear next step was established: agent to initiate a WhatsApp chat for the customer to reply with their requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.55 | 19.2s | 15.7s | 47.1s | 3.7s | 306.2 | 0 | 10 | 9 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.4s
Hello?
customer
1.3s
Yes?
हां जी?
agent
2.0s
Sir, am I speaking with NR Steel?
सर, NR Steel से बात कर रहे हैं?
customer
3.5s
Yes, speaking.
हां जी, बोल रहा हूं।
agent
4.7s
Sir, hello. This is Aditya Pandey calling from JSW One.
सर, नमस्ते। मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
7.3s
Yes, yes, yes, hello.
जी जी जी, नमस्कार जी।
agent
8.6s
Sir, you were registered on our platform, I called regarding that. Did you have any requirement for HR, sir?
सर जी, आप हमारे platform पे register थे, उसी के regarding call किया था। कुछ requirement थी सर HR में आपकी?
customer
12.5s
Not right now, sir. I'll let you know when I have one. Is this your number?
अभी नहीं है सर, आएगी तो मैं बताऊंगा। यही नंबर है आपका?
agent
15.8s
No sir, actually this is a company-generated number, but I can share my WhatsApp number with you.
नहीं सर, actually में ये तो कंपनी का generated नंबर है, पर मैं आपको अपना WhatsApp नंबर share कर देता हूं।
customer
19.8s
Absolutely, just send me something on WhatsApp, I will save your number.
बिलकुल, आप मेरे को WhatsApp पर ही कुछ भेज दीजिए, मैं save कर लूंगा आपका नंबर।
agent
23.2s
Absolutely sir, absolutely.
बिलकुल सर, बिलकुल।
customer
24.0s
Do you have 10, 2.5, 12?
अपने पास 10, 2.5, 12 होगा क्या?
agent
25.8s
Sir, we will have it, sir. Are you talking about HR E250?
सर, रहेगा सर। HR E250 बोल रहे क्या?
customer
27.8s
Yes.
हां जी।
agent
28.5s
Yes, we will have it, sir. It is available, sir.
हां, रहेगा ना सर। Available रहता है सर।
customer
30.5s
Then give me the rate for 10, 2.5, 12 for 300 tons.
तो 10, 2.5, 12 का मेरे को rate दे दीजिए ना 300 ton का।
agent
33.2s
Uh, do one thing sir, send me a WhatsApp message with your requirement, then I can...
अह, एक काम करिए सर, मुझे एक WhatsApp message में भेज दीजिए कि आपको ये requirement है, तो मैं क्या है आपको...
customer
36.5s
You send me this, you WhatsApp me, I will reply to you on that.
आप मेरे को ये, आप मेरे को WhatsApp करिए, मैं उसपे reply कर रहा हूं आपको।
agent
39.8s
Absolutely sir.
बिलकुल सर।