{
  "ucid": "21112178894748751",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 15:21:27",
  "end_time": "2026-09-09 15:22:49",
  "duration_sec": 82,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAef8ae10ca8b6b9501173a649f61cf08f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 491,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178894748751__DIAef8ae10ca8b6b9501173a649f61cf08f.mp3",
  "audio_bytes": 180360,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 60.12,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello?\n[1s] CUSTOMER: Yes?   (हां जी?)\n[2s] AGENT: Sir, am I speaking with NR Steel?   (सर, NR Steel से बात कर रहे हैं?)\n[3s] CUSTOMER: Yes, speaking.   (हां जी, बोल रहा हूं।)\n[5s] AGENT: Sir, hello. This is Aditya Pandey calling from JSW One.   (सर, नमस्ते। मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[7s] CUSTOMER: Yes, yes, yes, hello.   (जी जी जी, नमस्कार जी।)\n[9s] AGENT: Sir, you were registered on our platform, I called regarding that. Did you have any requirement for HR, sir?   (सर जी, आप हमारे platform पे register थे, उसी के regarding call किया था। कुछ requirement थी सर HR में आपकी?)\n[12s] CUSTOMER: Not right now, sir. I'll let you know when I have one. Is this your number?   (अभी नहीं है सर, आएगी तो मैं बताऊंगा। यही नंबर है आपका?)\n[16s] AGENT: No sir, actually this is a company-generated number, but I can share my WhatsApp number with you.   (नहीं सर, actually में ये तो कंपनी का generated नंबर है, पर मैं आपको अपना WhatsApp नंबर share कर देता हूं।)\n[20s] CUSTOMER: Absolutely, just send me something on WhatsApp, I will save your number.   (बिलकुल, आप मेरे को WhatsApp पर ही कुछ भेज दीजिए, मैं save कर लूंगा आपका नंबर।)\n[23s] AGENT: Absolutely sir, absolutely.   (बिलकुल सर, बिलकुल।)\n[24s] CUSTOMER: Do you have 10, 2.5, 12?   (अपने पास 10, 2.5, 12 होगा क्या?)\n[26s] AGENT: Sir, we will have it, sir. Are you talking about HR E250?   (सर, रहेगा सर। HR E250 बोल रहे क्या?)\n[28s] CUSTOMER: Yes.   (हां जी।)\n[28s] AGENT: Yes, we will have it, sir. It is available, sir.   (हां, रहेगा ना सर। Available रहता है सर।)\n[30s] CUSTOMER: Then give me the rate for 10, 2.5, 12 for 300 tons.   (तो 10, 2.5, 12 का मेरे को rate दे दीजिए ना 300 ton का।)\n[33s] AGENT: Uh, do one thing sir, send me a WhatsApp message with your requirement, then I can...   (अह, एक काम करिए सर, मुझे एक WhatsApp message में भेज दीजिए कि आपको ये requirement है, तो मैं क्या है आपको...)\n[36s] CUSTOMER: You send me this, you WhatsApp me, I will reply to you on that.   (आप मेरे को ये, आप मेरे को WhatsApp करिए, मैं उसपे reply कर रहा हूं आपको।)\n[40s] AGENT: Absolutely sir.   (बिलकुल सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: The customer's side has some faint background chatter, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You skipped the hook and discovery steps entirely; you must follow the pitch structure to build value, even if a customer seems uninterested at first.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered lead. The customer initially stated no requirement, but then immediately asked for a rate on 300 tons of HR E250. The agent confirmed the material was available and agreed to initiate a WhatsApp conversation to provide a quote.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask if it was a good time to talk, which is a required part of this step.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked zero discovery questions; the customer volunteered their requirement without being prompted.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was performed to identify customer needs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement for HR, sir?\", \"comment\": \"Agent successfully asked for a requirement and, when given one, confirmed availability.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"you WhatsApp me, I will reply to you on that. [AGENT:] Absolutely sir.\", \"comment\": \"A clear next step was established: agent to initiate a WhatsApp chat for the customer to reply with their requirement.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery steps entirely; you must follow the pitch structure to build value, even if a customer seems uninterested at first.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a registered lead. The customer initially stated no requirement, but then immediately asked for a rate on 300 tons of HR E250. The agent confirmed the material was available and agreed to initiate a WhatsApp conversation to provide a quote.\"}",
  "error": null,
  "latency_ms": 33705,
  "input_tokens": 3234,
  "output_tokens": 690,
  "created_at": "2026-09-25 11:14:40",
  "sentiment": "positive",
  "sentiment_score": 0.755,
  "sentiment_confidence": "high",
  "pos": 12,
  "neg": 0,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.55,
  "agent_talk_sec": 19.2,
  "customer_talk_sec": 15.7,
  "dead_air_sec": 47.1,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 306.2,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 9,
  "discovery_qs": 4,
  "words_agent": 98,
  "words_customer": 70,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178894748751",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.41,
      "end_s": 0.91,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178894748751",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.26,
      "end_s": 1.66,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178894748751",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 3.2,
      "text_en": "Sir, am I speaking with NR Steel?",
      "text_native": "सर, NR Steel से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178894748751",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.49,
      "end_s": 4.39,
      "text_en": "Yes, speaking.",
      "text_native": "हां जी, बोल रहा हूं।"
    },
    {
      "ucid": "21112178894748751",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.66,
      "end_s": 6.96,
      "text_en": "Sir, hello. This is Aditya Pandey calling from JSW One.",
      "text_native": "सर, नमस्ते। मैं आदित्य पांडे बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178894748751",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.3,
      "end_s": 8.3,
      "text_en": "Yes, yes, yes, hello.",
      "text_native": "जी जी जी, नमस्कार जी।"
    },
    {
      "ucid": "21112178894748751",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.6,
      "end_s": 12.1,
      "text_en": "Sir, you were registered on our platform, I called regarding that. Did you have any requirement for HR, sir?",
      "text_native": "सर जी, आप हमारे platform पे register थे, उसी के regarding call किया था। कुछ requirement थी सर HR में आपकी?"
    },
    {
      "ucid": "21112178894748751",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.5,
      "end_s": 15.5,
      "text_en": "Not right now, sir. I'll let you know when I have one. Is this your number?",
      "text_native": "अभी नहीं है सर, आएगी तो मैं बताऊंगा। यही नंबर है आपका?"
    },
    {
      "ucid": "21112178894748751",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 19.5,
      "text_en": "No sir, actually this is a company-generated number, but I can share my WhatsApp number with you.",
      "text_native": "नहीं सर, actually में ये तो कंपनी का generated नंबर है, पर मैं आपको अपना WhatsApp नंबर share कर देता हूं।"
    },
    {
      "ucid": "21112178894748751",
      "idx": 9,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 23.0,
      "text_en": "Absolutely, just send me something on WhatsApp, I will save your number.",
      "text_native": "बिलकुल, आप मेरे को WhatsApp पर ही कुछ भेज दीजिए, मैं save कर लूंगा आपका नंबर।"
    },
    {
      "ucid": "21112178894748751",
      "idx": 10,
      "speaker": "agent",
      "start_s": 23.2,
      "end_s": 24.0,
      "text_en": "Absolutely sir, absolutely.",
      "text_native": "बिलकुल सर, बिलकुल।"
    },
    {
      "ucid": "21112178894748751",
      "idx": 11,
      "speaker": "customer",
      "start_s": 24.0,
      "end_s": 25.5,
      "text_en": "Do you have 10, 2.5, 12?",
      "text_native": "अपने पास 10, 2.5, 12 होगा क्या?"
    },
    {
      "ucid": "21112178894748751",
      "idx": 12,
      "speaker": "agent",
      "start_s": 25.8,
      "end_s": 27.5,
      "text_en": "Sir, we will have it, sir. Are you talking about HR E250?",
      "text_native": "सर, रहेगा सर। HR E250 बोल रहे क्या?"
    },
    {
      "ucid": "21112178894748751",
      "idx": 13,
      "speaker": "customer",
      "start_s": 27.8,
      "end_s": 28.2,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178894748751",
      "idx": 14,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 30.0,
      "text_en": "Yes, we will have it, sir. It is available, sir.",
      "text_native": "हां, रहेगा ना सर। Available रहता है सर।"
    },
    {
      "ucid": "21112178894748751",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.5,
      "end_s": 32.8,
      "text_en": "Then give me the rate for 10, 2.5, 12 for 300 tons.",
      "text_native": "तो 10, 2.5, 12 का मेरे को rate दे दीजिए ना 300 ton का।"
    },
    {
      "ucid": "21112178894748751",
      "idx": 16,
      "speaker": "agent",
      "start_s": 33.2,
      "end_s": 36.5,
      "text_en": "Uh, do one thing sir, send me a WhatsApp message with your requirement, then I can...",
      "text_native": "अह, एक काम करिए सर, मुझे एक WhatsApp message में भेज दीजिए कि आपको ये requirement है, तो मैं क्या है आपको..."
    },
    {
      "ucid": "21112178894748751",
      "idx": 17,
      "speaker": "customer",
      "start_s": 36.5,
      "end_s": 39.5,
      "text_en": "You send me this, you WhatsApp me, I will reply to you on that.",
      "text_native": "आप मेरे को ये, आप मेरे को WhatsApp करिए, मैं उसपे reply कर रहा हूं आपको।"
    },
    {
      "ucid": "21112178894748751",
      "idx": 18,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 40.5,
      "text_en": "Absolutely sir.",
      "text_native": "बिलकुल सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178894748751",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask if it was a good time to talk, which is a required part of this step."
    },
    {
      "ucid": "21112178894748751",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178894748751",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked zero discovery questions; the customer volunteered their requirement without being prompted."
    },
    {
      "ucid": "21112178894748751",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was performed to identify customer needs."
    },
    {
      "ucid": "21112178894748751",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Did you have any requirement for HR, sir?",
      "comment": "Agent successfully asked for a requirement and, when given one, confirmed availability."
    },
    {
      "ucid": "21112178894748751",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "you WhatsApp me, I will reply to you on that. [AGENT:] Absolutely sir.",
      "comment": "A clear next step was established: agent to initiate a WhatsApp chat for the customer to reply with their requirement."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}