{
  "ucid": "21112178894484691",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 14:37:26",
  "end_time": "2026-09-09 14:39:34",
  "duration_sec": 128,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA39f9c1106d44470d29359293393b0b92.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 499,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178894484691__DIA39f9c1106d44470d29359293393b0b92.mp3",
  "audio_bytes": 314712,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 104.904,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello.\n[6s] AGENT: Hello.\n[6s] CUSTOMER: Tell me, ma'am?   (ಹೇಳಿ ಅಮ್ಮ?)\n[7s] AGENT: Sir, hello. I am speaking from Promoters Construction Private Limited.   (ಸರ್ ನಮಸ್ಕಾರ, ನಾನು ಪ್ರಮೋಟರ್ಸ್ ಕನ್ಸ್ಟ್ರಕ್ಷನ್ ಪ್ರೈವೇಟ್ ಲಿಮಿಟೆಡ್ ಇಂದ ಮಾತಾಡ್ತಾ ಇದೀನಿ.)\n[11s] CUSTOMER: What? I didn't understand.   (ஏன் புரியல.)\n[12s] AGENT: Sir, hello. I am calling you from JSW One Platforms Private Limited. My name is Soumya.\n[16s] CUSTOMER: Okay okay madam, okay.\n[17s] AGENT: I'm calling you to find out if there are any building material inquiries currently that you have.\n[21s] AGENT: For cement or steel or structural steel.\n[23s] AGENT: Yes sir?\n[24s] CUSTOMER: Ma'am, are you Tamil?   (மேடம் நீங்க தமிழா?)\n[25s] AGENT: Uh, I understand Tamil sir, you may speak in Tamil, it's okay.\n[28s] CUSTOMER: Ma'am, it's nothing ma'am. I have a construction company. I had placed an enquiry to see if I could buy the materials directly from the JSW platform. The pricing details didn't come. That's why I thought I'd place an enquiry and I did. It would be great if you could arrange for someone to assist me with this. Because I... all the materials directly   (மேடம் ஒன்னும் இல்ல மேடம். நான் வந்து கன்ஸ்ட்ரக்ஷன் கம்பெனி வெச்சிருக்கேன். எனக்கு அந்த மெட்டீரியல்ஸ் எல்லாம் டைரக்ட்டா நம்ம வந்து JSW பிளாட்பார்ம்ல இருந்தே வாங்க முடியுமான்னு சொல்லிட்டு சரி, என்குயரிக்காக போட்டேன். சரி பிரைசிங் டீடைல்ஸ் வரல. அதனாலதான் சரி என்குயரி போடலாம்னு சொல்லிட்டு போட்டேன் நானு. எனக்கு இது அசிஸ்ட் பண்றதுக்கு யாராவது அரேஞ்ச் பண்ணி குடுத்தீங்கன்னா பரவால்ல. ஏன்னா நான் எல்லா மெட்டீரியல்ஸும் டைரக்ட்டா)\n[39s] AGENT: I am the one who will assist, sir.   (நான் தான் அசிஸ்ட் பண்றேன் சார்.)\n[40s] CUSTOMER: Is that so?   (அப்படியா?)\n[40s] AGENT: I am the one who will assist. I am the South Region Sales Manager.   (நான் தான் அசிஸ்ட் பண்றேன். நான் சவுத் ரீஜியன் சேல்ஸ் மேனேஜர்.)\n[43s] CUSTOMER: Okay okay okay.   (ஓகே ஓகே ஓகே.)\n[44s] AGENT: You tell me what your requirement is.   (நீங்க ரெகுயர்மென்ட் என்ன இருக்குன்னு சொல்லுங்க.)\n[46s] CUSTOMER: For me, uh, after half an hour   (எனக்கு வந்து ஒரு ஒரு half an hour கழிச்சு)\n[48s] AGENT: Do you want cement? Structural steel?   (சிமென்ட் வேணுமா? ஸ்ட்ரக்ச்சுரல் ஸ்டீல்?)\n[50s] CUSTOMER: Can I contact you back on this number, ma'am?   (உங்க நான் இது இந்த நம்பருக்கே காண்டாக்ட் பண்ணலாங்களா மேடம் திரும்ப?)\n[52s] AGENT: Submit the enquiry on this number, sir.   (இந்த நம்பர்ல என்குயரி சப்மிட் பண்ணிடுங்க சார்.)\n[54s] CUSTOMER: Sorry madam?\n[56s] AGENT: On this number, what enquiry   (இந்த நம்பர்ல என்ன என்குயரி)\n[57s] CUSTOMER: You speak in English itself, I will understand.   (நீங்க இங்கிலீஷ்ல இங்கிலீஷ்லயே பேசுங்க எனக்கு புரியும்.)\n[59s] AGENT: Okay okay.\n[60s] CUSTOMER: On this number itself, I will send the enquiry to this number.   (இந்த நம்பர்லயே இந்த நம்பருக்கே நான் என்குயரி அனுப்புறேங்க.)\n[102s] AGENT: Yes.\n[102s] CUSTOMER: Okay. I am a little outside right now. I will call you after half an hour. Your name is Soumya?   (ஓகேங்க. நான் இப்ப கொஞ்சம் வெளியில இருக்கேன். நான் ஒரு half an hour கழிச்சு நான் உங்கள கூப்பிடுறேங்க. உங்க பேர் சௌம்யா?)\n[107s] AGENT: It's okay sir, it's okay. My name is Soumya, correct.   (பரவால்ல சார், பரவால்ல. பேர் சௌம்யா, கரெக்ட்.)\n[109s] CUSTOMER: Okay ma'am. I will call, ma'am.   (ஓகே மேடம். நான் கூப்பிடுறேன் மேடம்.)\n[110s] AGENT: Please call.   (கூப்பிடுங்க.)\n[111s] CUSTOMER: Thanks.\n[112s] AGENT: Okay sir.",
  "language": "Tamil",
  "languages": "[\"Kannada\", \"English\", \"Tamil\"]",
  "turn_count": 34,
  "connected": 1,
  "audio_notes": "clear: The agent initially seems to state the customer's company name instead of her own, but clarifies in a subsequent turn. The call involves a mix of Kannada, English, and Tamil.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "34 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "For a customer-led call, always open by referencing their platform enquiry to show you're prepared, instead of using a generic cold-call opening.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, who runs a construction company, had placed an enquiry on the JSW platform. The agent opened with a generic script, and the customer clarified his intent. The customer stated he was busy and would call the agent back in half an hour to discuss his requirements. The agent agreed and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent opened with a generic cold call script, not by acknowledging the customer's platform submission.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No specific requirements were revalidated; the agent only asked a broad question about product type.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the customer deferred the conversation before this stage was reached.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with the customer promising to call back; no price, timeline, or closure attempt was made.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: I'm calling you to find out if there are any building material inquiries currently that you have. For cement or steel or structural steel.\", \"comment\": \"The agent did not re-pitch the entire portfolio, keeping the initial probe brief.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"For a customer-led call, always open by referencing their platform enquiry to show you're prepared, instead of using a generic cold-call opening.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, who runs a construction company, had placed an enquiry on the JSW platform. The agent opened with a generic script, and the customer clarified his intent. The customer stated he was busy and would call the agent back in half an hour to discuss his requirements. The agent agreed and the call ended.\"}",
  "error": null,
  "latency_ms": 23554,
  "input_tokens": 3794,
  "output_tokens": 645,
  "created_at": "2026-09-25 11:14:54",
  "sentiment": "positive",
  "sentiment_score": 0.413,
  "sentiment_confidence": "high",
  "pos": 15,
  "neg": 2,
  "lex_hits": 17,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.296,
  "agent_talk_sec": 29.2,
  "customer_talk_sec": 69.5,
  "dead_air_sec": 29.3,
  "longest_monologue_sec": 5.4,
  "agent_wpm": 265.1,
  "interruptions": 0,
  "agent_turns": 18,
  "customer_turns": 16,
  "discovery_qs": 3,
  "words_agent": 129,
  "words_customer": 151,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178894484691",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.08,
      "end_s": 5.48,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178894484691",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 6.1,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178894484691",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.37,
      "end_s": 6.97,
      "text_en": "Tell me, ma'am?",
      "text_native": "ಹೇಳಿ ಅಮ್ಮ?"
    },
    {
      "ucid": "21112178894484691",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.4,
      "end_s": 10.5,
      "text_en": "Sir, hello. I am speaking from Promoters Construction Private Limited.",
      "text_native": "ಸರ್ ನಮಸ್ಕಾರ, ನಾನು ಪ್ರಮೋಟರ್ಸ್ ಕನ್ಸ್ಟ್ರಕ್ಷನ್ ಪ್ರೈವೇಟ್ ಲಿಮಿಟೆಡ್ ಇಂದ ಮಾತಾಡ್ತಾ ಇದೀನಿ."
    },
    {
      "ucid": "21112178894484691",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.0,
      "end_s": 11.7,
      "text_en": "What? I didn't understand.",
      "text_native": "ஏன் புரியல."
    },
    {
      "ucid": "21112178894484691",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 16.0,
      "text_en": "Sir, hello. I am calling you from JSW One Platforms Private Limited. My name is Soumya.",
      "text_native": "Sir, hello. I am calling you from JSW One Platforms Private Limited. My name is Soumya."
    },
    {
      "ucid": "21112178894484691",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 17.2,
      "text_en": "Okay okay madam, okay.",
      "text_native": "Okay okay madam, okay."
    },
    {
      "ucid": "21112178894484691",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.3,
      "end_s": 20.8,
      "text_en": "I'm calling you to find out if there are any building material inquiries currently that you have.",
      "text_native": "I'm calling you to find out if there are any building material inquiries currently that you have."
    },
    {
      "ucid": "21112178894484691",
      "idx": 8,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 22.5,
      "text_en": "For cement or steel or structural steel.",
      "text_native": "For cement or steel or structural steel."
    },
    {
      "ucid": "21112178894484691",
      "idx": 9,
      "speaker": "agent",
      "start_s": 22.8,
      "end_s": 23.2,
      "text_en": "Yes sir?",
      "text_native": "Yes sir?"
    },
    {
      "ucid": "21112178894484691",
      "idx": 10,
      "speaker": "customer",
      "start_s": 23.5,
      "end_s": 24.5,
      "text_en": "Ma'am, are you Tamil?",
      "text_native": "மேடம் நீங்க தமிழா?"
    },
    {
      "ucid": "21112178894484691",
      "idx": 11,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 27.5,
      "text_en": "Uh, I understand Tamil sir, you may speak in Tamil, it's okay.",
      "text_native": "Uh, I understand Tamil sir, you may speak in Tamil, it's okay."
    },
    {
      "ucid": "21112178894484691",
      "idx": 12,
      "speaker": "customer",
      "start_s": 27.8,
      "end_s": 38.5,
      "text_en": "Ma'am, it's nothing ma'am. I have a construction company. I had placed an enquiry to see if I could buy the materials directly from the JSW platform. The pricing details didn't come. That's why I thought I'd place an enquiry and I did. It would be great if you could arrange for someone to assist me with this. Because I... all the materials directly",
      "text_native": "மேடம் ஒன்னும் இல்ல மேடம். நான் வந்து கன்ஸ்ட்ரக்ஷன் கம்பெனி வெச்சிருக்கேன். எனக்கு அந்த மெட்டீரியல்ஸ் எல்லாம் டைரக்ட்டா நம்ம வந்து JSW பிளாட்பார்ம்ல இருந்தே வாங்க முடியுமான்னு சொல்லிட்டு சரி, என்குயரிக்காக போட்டேன். சரி பிரைசிங் டீடைல்ஸ் வரல. அதனாலதான் சரி என்குயரி போடலாம்னு சொல்லிட்டு போட்டேன் நானு. எனக்கு இது அசிஸ்ட் பண்றதுக்கு யாராவது அரேஞ்ச் பண்ணி குடுத்தீங்கன்னா பரவால்ல. ஏன்னா நான் எல்லா மெட்டீரியல்ஸும் டைரக்ட்டா"
    },
    {
      "ucid": "21112178894484691",
      "idx": 13,
      "speaker": "agent",
      "start_s": 38.6,
      "end_s": 39.5,
      "text_en": "I am the one who will assist, sir.",
      "text_native": "நான் தான் அசிஸ்ட் பண்றேன் சார்."
    },
    {
      "ucid": "21112178894484691",
      "idx": 14,
      "speaker": "customer",
      "start_s": 39.8,
      "end_s": 40.2,
      "text_en": "Is that so?",
      "text_native": "அப்படியா?"
    },
    {
      "ucid": "21112178894484691",
      "idx": 15,
      "speaker": "agent",
      "start_s": 40.5,
      "end_s": 43.0,
      "text_en": "I am the one who will assist. I am the South Region Sales Manager.",
      "text_native": "நான் தான் அசிஸ்ட் பண்றேன். நான் சவுத் ரீஜியன் சேல்ஸ் மேனேஜர்."
    },
    {
      "ucid": "21112178894484691",
      "idx": 16,
      "speaker": "customer",
      "start_s": 43.1,
      "end_s": 43.8,
      "text_en": "Okay okay okay.",
      "text_native": "ஓகே ஓகே ஓகே."
    },
    {
      "ucid": "21112178894484691",
      "idx": 17,
      "speaker": "agent",
      "start_s": 44.0,
      "end_s": 45.8,
      "text_en": "You tell me what your requirement is.",
      "text_native": "நீங்க ரெகுயர்மென்ட் என்ன இருக்குன்னு சொல்லுங்க."
    },
    {
      "ucid": "21112178894484691",
      "idx": 18,
      "speaker": "customer",
      "start_s": 46.0,
      "end_s": 47.8,
      "text_en": "For me, uh, after half an hour",
      "text_native": "எனக்கு வந்து ஒரு ஒரு half an hour கழிச்சு"
    },
    {
      "ucid": "21112178894484691",
      "idx": 19,
      "speaker": "agent",
      "start_s": 47.9,
      "end_s": 49.2,
      "text_en": "Do you want cement? Structural steel?",
      "text_native": "சிமென்ட் வேணுமா? ஸ்ட்ரக்ச்சுரல் ஸ்டீல்?"
    },
    {
      "ucid": "21112178894484691",
      "idx": 20,
      "speaker": "customer",
      "start_s": 49.8,
      "end_s": 52.0,
      "text_en": "Can I contact you back on this number, ma'am?",
      "text_native": "உங்க நான் இது இந்த நம்பருக்கே காண்டாக்ட் பண்ணலாங்களா மேடம் திரும்ப?"
    },
    {
      "ucid": "21112178894484691",
      "idx": 21,
      "speaker": "agent",
      "start_s": 52.1,
      "end_s": 54.0,
      "text_en": "Submit the enquiry on this number, sir.",
      "text_native": "இந்த நம்பர்ல என்குயரி சப்மிட் பண்ணிடுங்க சார்."
    },
    {
      "ucid": "21112178894484691",
      "idx": 22,
      "speaker": "customer",
      "start_s": 54.5,
      "end_s": 55.0,
      "text_en": "Sorry madam?",
      "text_native": "Sorry madam?"
    },
    {
      "ucid": "21112178894484691",
      "idx": 23,
      "speaker": "agent",
      "start_s": 55.5,
      "end_s": 56.8,
      "text_en": "On this number, what enquiry",
      "text_native": "இந்த நம்பர்ல என்ன என்குயரி"
    },
    {
      "ucid": "21112178894484691",
      "idx": 24,
      "speaker": "customer",
      "start_s": 57.0,
      "end_s": 58.8,
      "text_en": "You speak in English itself, I will understand.",
      "text_native": "நீங்க இங்கிலீஷ்ல இங்கிலீஷ்லயே பேசுங்க எனக்கு புரியும்."
    },
    {
      "ucid": "21112178894484691",
      "idx": 25,
      "speaker": "agent",
      "start_s": 59.0,
      "end_s": 59.5,
      "text_en": "Okay okay.",
      "text_native": "Okay okay."
    },
    {
      "ucid": "21112178894484691",
      "idx": 26,
      "speaker": "customer",
      "start_s": 59.6,
      "end_s": 101.8,
      "text_en": "On this number itself, I will send the enquiry to this number.",
      "text_native": "இந்த நம்பர்லயே இந்த நம்பருக்கே நான் என்குயரி அனுப்புறேங்க."
    },
    {
      "ucid": "21112178894484691",
      "idx": 27,
      "speaker": "agent",
      "start_s": 102.0,
      "end_s": 102.3,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178894484691",
      "idx": 28,
      "speaker": "customer",
      "start_s": 102.5,
      "end_s": 106.5,
      "text_en": "Okay. I am a little outside right now. I will call you after half an hour. Your name is Soumya?",
      "text_native": "ஓகேங்க. நான் இப்ப கொஞ்சம் வெளியில இருக்கேன். நான் ஒரு half an hour கழிச்சு நான் உங்கள கூப்பிடுறேங்க. உங்க பேர் சௌம்யா?"
    },
    {
      "ucid": "21112178894484691",
      "idx": 29,
      "speaker": "agent",
      "start_s": 106.6,
      "end_s": 108.5,
      "text_en": "It's okay sir, it's okay. My name is Soumya, correct.",
      "text_native": "பரவால்ல சார், பரவால்ல. பேர் சௌம்யா, கரெக்ட்."
    },
    {
      "ucid": "21112178894484691",
      "idx": 30,
      "speaker": "customer",
      "start_s": 108.6,
      "end_s": 109.8,
      "text_en": "Okay ma'am. I will call, ma'am.",
      "text_native": "ஓகே மேடம். நான் கூப்பிடுறேன் மேடம்."
    },
    {
      "ucid": "21112178894484691",
      "idx": 31,
      "speaker": "agent",
      "start_s": 110.0,
      "end_s": 110.8,
      "text_en": "Please call.",
      "text_native": "கூப்பிடுங்க."
    },
    {
      "ucid": "21112178894484691",
      "idx": 32,
      "speaker": "customer",
      "start_s": 111.0,
      "end_s": 111.3,
      "text_en": "Thanks.",
      "text_native": "Thanks."
    },
    {
      "ucid": "21112178894484691",
      "idx": 33,
      "speaker": "agent",
      "start_s": 111.5,
      "end_s": 112.2,
      "text_en": "Okay sir.",
      "text_native": "Okay sir."
    }
  ],
  "steps": [
    {
      "ucid": "21112178894484691",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent opened with a generic cold call script, not by acknowledging the customer's platform submission."
    },
    {
      "ucid": "21112178894484691",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No specific requirements were revalidated; the agent only asked a broad question about product type."
    },
    {
      "ucid": "21112178894484691",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the customer deferred the conversation before this stage was reached."
    },
    {
      "ucid": "21112178894484691",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with the customer promising to call back; no price, timeline, or closure attempt was made."
    },
    {
      "ucid": "21112178894484691",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: I'm calling you to find out if there are any building material inquiries currently that you have. For cement or steel or structural steel.",
      "comment": "The agent did not re-pitch the entire portfolio, keeping the initial probe brief."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}