{ "ucid": "21112178894465572", "call_date": "2026-09-09", "start_time": "2026-09-09 14:34:15", "end_time": "2026-09-09 14:38:00", "duration_sec": 225, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "General Enquiry", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc22ccdd449716a0950c27105c69801fb.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 500, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178894465572__DIAc22ccdd449716a0950c27105c69801fb.mp3", "audio_bytes": 617328, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 205.776, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] CUSTOMER: Hello.\n[6s] AGENT: Hello, uh Mr. Asad Ali Khan from Tech Character?\n[8s] CUSTOMER: Yes. (हां जी।)\n[9s] AGENT: Uh Mr. Khan, very good afternoon. This is Sudeep speaking from JSW One MSME, Jignesh ji. (Uh Mr. Khan, very good afternoon. Sudeep bol raha hoon JSW One MSME se, Jignesh ji.)\n[12s] CUSTOMER: Yes. (हां जी।)\n[13s] AGENT: Yes sir, you had actually registered on our portal, and a requirement has also come from your end. So I just wanted to understand, was your requirement for cement, sir? (हां सर, ये आपका actually सर हमारे पोर्टल पर रजिस्ट्रेशन किया था ना, आपके एंड से रिक्वायरमेंट भी आई है। So I just wanted to understand ये cement में रिक्वायरमेंट थी सर आपको?)\n[19s] CUSTOMER: Cement and steel.\n[21s] AGENT: What did you need in steel? (Steel में क्या चाहिए था?)\n[22s] CUSTOMER: In steel, we need steel bars, as we have to construct our building. (Steel में steel bar चाहिए हमारे को जैसे बिल्डिंग बनानी है हमारी।)\n[25s] AGENT: Steel bar as in, are you saying TMT rods? (Steel bar as in TMT rods बोल रहे हो आप?)\n[26s] CUSTOMER: 8 mm, 12 mm, 10 mm, 16 mm. We need these four sizes. (8 mm, 12 mm, 10 mm, 16 mm. ये चारों साइज के चाहिए।)\n[30s] AGENT: Okay. And is this your own project, to construct a building? (अच्छा। और ये खुद का आपका प्रोजेक्ट है क्या बिल्डिंग बनाने का?)\n[32s] CUSTOMER: Yes, yes. (हां जी, हां जी।)\n[33s] AGENT: Okay. You're talking about a residential building, right? (अच्छा। Residential building बोल रहे हो ना आप?)\n[35s] CUSTOMER: Yes. It's commercial. (हां जी। Commercial है।)\n[37s] AGENT: Yes, okay, not an issue. Residential, commercial. And when are you planning to take the material? (हां ठीक है, not an issue. Residential, commercial. और कब प्लान कर रहे हो लेने का मटेरियल?)\n[40s] CUSTOMER: In this, I mean, I have to take it in the coming week. (इसी मतलब coming week में लेना है मुझे।)\n[42s] AGENT: By the 22nd-23rd? (22-23 तक?)\n[43s] CUSTOMER: I have to take it by the 22nd-23rd. (22-23 तारीख तक लेना है आपको।)\n[45s] AGENT: Yes. (हां जी।)\n[46s] AGENT: Okay. So right now you just needed this related to pricing, you just needed a quotation, right? (अच्छा। तो अभी आपको सिर्फ प्राइसिंग रिलेटेड ये चाहिए था, quotation चाहिए था बस, बराबर?)\n[49s] CUSTOMER: We need a quotation for what our rates are for this. (Quotation चाहिए हमारे को कि क्या रेट्स जो है हमारे इसके।)\n[51s] AGENT: See, sir, to be specific, I look after the steel segment. For cement, we have another team. So there is a Soma ma'am, she will connect with you. For the rest, you can tell me about the steel. So you said you need 8 mm, 10 mm, and what else was there? (देखो मैं ना सर, to be specific, मैं steel सेगमेंट देखता हूं। Cement के लिए हमारी दूसरी टीम है। तो Soma ma'am करके है, वो आपको कनेक्ट करेंगी। बाकी steel का आप मुझे बता सकते हो। तो आपने बताया आपको 8 mm, 10 mm और क्या था?)\n[59s] CUSTOMER: 12 and 16.\n[60s] AGENT: Okay. What will be the quantity for 8 mm? I mean, for all of them, approximately. (Okay. Quantity कितना रहेगा 8 mm का? मतलब सबका, approximately.)\n[62s] CUSTOMER: Around three and a half tons is 8 mm. (साढ़े तीन टन के आस पास 8 mm है।)\n[64s] AGENT: Three and a half tons, okay. 10 mm? (साढ़े तीन टन, okay. 10 mm?)\n[66s] CUSTOMER: 10 mm, four-four tons. (10 mm चार-चार टन।)\n[67s] AGENT: 12 mm?\n[68s] CUSTOMER: 12 mm, three tons. (12 mm तीन टन।)\n[69s] AGENT: Three tons, okay. 16? (तीन टन, okay. 16?)\n[70s] CUSTOMER: 16 mm also, three tons of that is also needed. (16 mm भी तीन टन वो भी चाहिए।)\n[72s] AGENT: Three tons of that is needed. Where will your delivery address be? (तीन टन वही चाहिए। Delivery address कहां पे रहेगा आपका?)\n[74s] CUSTOMER: Whatever is written, our pin code is 442001. (जो भी जो लिखा है ना हमने पिन कोड है 442001.)\n[77s] AGENT: But here, I feel so, you have written Maharashtra, Wardha. Yes, Maharashtra. (But आपने यहां पे I feel so Maharashtra लिखा हुआ है, Wardha. हां जी, Maharashtra.)\n[79s] AGENT: Okay, you need it in Maharashtra itself? In Wardha? (अच्छा, Maharashtra में ही चाहिए क्या? Wardha में?)\n[81s] CUSTOMER: Yes, yes, yes, yes. (जी, जी, जी, जी।)\n[82s] AGENT: Okay. I will get your project details, right? Because we don't give material to traders and suppliers, we only give TMT rods to end users. (ठीक है। आपकी प्रोजेक्ट डिटेल्स मिल जाएंगी ना? क्योंकि हम ट्रेडर्स और सप्लायर्स को मटेरियल नहीं देते, हम सिर्फ एंड यूजर्स को देते हैं TMT rods.)\n[86s] CUSTOMER: Yes, yes, we are the end user. (हां जी, हां जी, एंड यूजर ही हैं हम।)\n[88s] AGENT: Okay, not an issue. I will give you an update on this. Grade, any specific grade? JSW Neo Steel 550D will find, will be fine? (Okay, not an issue. मैं आपको अपडेट दे दूंगा इसका। Grade, any specific grade? JSW Neo Steel 550D will find, will be fine?)\n[92s] CUSTOMER: Sorry?\n[92s] AGENT: I can get it done for you in JSW Neo Steel 550D grade in bend form. This is roughly around thirteen and a half tons. Will that work for you? (JSW Neo Steel 550D grade में मैं bend form में आपको करवा के दे सकता हूं। ये मोटा-मोटा कुछ साढ़े तेरह टन हो रहा है। चलेगा आपको?)\n[97s] CUSTOMER: Yes. (हां जी।)\n[98s] AGENT: Okay.\n[99s] AGENT: Fine. Sir, for now, I have called you from the system's number. What I will do, I'll share my details with you on WhatsApp. Is this number of yours on WhatsApp? (Fine. मैं ना सर, आपको फिलहाल है ना सिस्टम के नंबर से फोन किया हुआ है। What I will do, I'll share my details to you on WhatsApp. ये नंबर आपका WhatsApp पे है?)\n[104s] CUSTOMER: Right, it's on WhatsApp. (Right, WhatsApp पे है।)\n[106s] AGENT: Okay. So for now, I will give you the quotation. Your mail ID, one second. Uh, it is techcharacter@gmail.com, correct? (ठीक है। तो अभी फिलहाल तो मैं आपको quotation दे दूंगा। आपका mail ID, one second. Uh, it is techcharacter@gmail.com, correct?)\n[110s] CUSTOMER: Right, right, correct.\n[112s] AGENT: Okay, fine. Uh, payment terms for the first two transaction will be 100% advance against PI. So that is okay with you, correct?\n[116s] CUSTOMER: Correct.\n[117s] AGENT: Fine. Not an issue. Just give me about an hour's time. You will receive an official mail with the quotation on your mail ID. Okay? And secondly, I will ask Soma, the cement team, she is from the cement team, she will connect with you in a while, okay? (Fine. Not an issue. मेरेको बस थोड़ा एक घंटे का टाइम दीजिए। आपके mail ID पे ऑफिशियल mail आ जाएगा with quotation. Okay? And secondly, I will ask Soma, the cement team, she is from cement team, she will connect with you in a while, okay?)\n[126s] CUSTOMER: Okay, okay.\n[127s] AGENT: Okay Mr. Asad. Thank you so much.\n[128s] CUSTOMER: Thank you.\n[129s] AGENT: Yeah, bye.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 55, "connected": 1, "audio_notes": "clear: There is some minor background noise on the agent's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "55 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 8.0, "pitch_score_band": "green", "pitch_missed_steps": "[\"CL3 Discovery (5 Qs, woven naturally)\"]", "pitch_coaching_note": "You did well to confirm the project details, but missed key discovery questions about their current suppliers and monthly usage, which are crucial for competitive positioning.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer inquired about TMT bars and cement for a commercial construction project in Wardha, Maharashtra. The agent gathered specific requirements for 13.5 MT of TMT across four sizes, confirmed the delivery location, and set the expectation for a separate team to handle the cement inquiry. The agent committed to sending a quotation for the steel within one hour.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, you had actually registered on our portal, and a requirement has also come from your end.\", \"comment\": \"Agent correctly referenced the customer's action on the JSW One portal at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"And when are you planning to take the material? ... What will be the quantity for 8 mm? ... Where will your delivery address be?\", \"comment\": \"Agent successfully revalidated all five key fields: product, sizes (thickness), quantity, location, and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"And is this your own project, to construct a building?\", \"comment\": \"Agent only asked about the end application, missing all other discovery questions like monthly volume, current brands, or payment preferences.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Just give me about an hour's time. You will receive an official mail with the quotation on your mail ID.\", \"comment\": \"Although no price was given, the agent committed to a clear timeline for sending the quotation.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"See, sir, to be specific, I look after the steel segment. For cement, we have another team.\", \"comment\": \"Agent correctly focused only on the customer's stated need (steel/TMT) and did not pitch irrelevant products.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You did well to confirm the project details, but missed key discovery questions about their current suppliers and monthly usage, which are crucial for competitive positioning.\", \"segment_detected\": \"construction\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer inquired about TMT bars and cement for a commercial construction project in Wardha, Maharashtra. The agent gathered specific requirements for 13.5 MT of TMT across four sizes, confirmed the delivery location, and set the expectation for a separate team to handle the cement inquiry. The agent committed to sending a quotation for the steel within one hour.\"}", "error": null, "latency_ms": 41170, "input_tokens": 4760, "output_tokens": 746, "created_at": "2026-09-25 11:15:19", "sentiment": "positive", "sentiment_score": 0.185, "sentiment_confidence": "high", "pos": 16, "neg": 8, "lex_hits": 16, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.711, "agent_talk_sec": 80.2, "customer_talk_sec": 32.6, "dead_air_sec": 112.2, "longest_monologue_sec": 8.1, "agent_wpm": 341.9, "interruptions": 0, "agent_turns": 29, "customer_turns": 26, "discovery_qs": 26, "words_agent": 457, "words_customer": 134, "monologue_heavy": 0, "turns": [ { "ucid": "21112178894465572", "idx": 0, "speaker": "customer", "start_s": 4.88, "end_s": 5.3, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178894465572", "idx": 1, "speaker": "agent", "start_s": 5.8, "end_s": 8.28, "text_en": "Hello, uh Mr. Asad Ali Khan from Tech Character?", "text_native": "Hello, uh Mr. Asad Ali Khan from Tech Character?" }, { "ucid": "21112178894465572", "idx": 2, "speaker": "customer", "start_s": 8.49, "end_s": 8.9, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178894465572", "idx": 3, "speaker": "agent", "start_s": 9.2, "end_s": 12.3, "text_en": "Uh Mr. Khan, very good afternoon. This is Sudeep speaking from JSW One MSME, Jignesh ji.", "text_native": "Uh Mr. Khan, very good afternoon. Sudeep bol raha hoon JSW One MSME se, Jignesh ji." }, { "ucid": "21112178894465572", "idx": 4, "speaker": "customer", "start_s": 12.3, "end_s": 12.9, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178894465572", "idx": 5, "speaker": "agent", "start_s": 12.9, "end_s": 18.8, "text_en": "Yes sir, you had actually registered on our portal, and a requirement has also come from your end. So I just wanted to understand, was your requirement for cement, sir?", "text_native": "हां सर, ये आपका actually सर हमारे पोर्टल पर रजिस्ट्रेशन किया था ना, आपके एंड से रिक्वायरमेंट भी आई है। So I just wanted to understand ये cement में रिक्वायरमेंट थी सर आपको?" }, { "ucid": "21112178894465572", "idx": 6, "speaker": "customer", "start_s": 19.2, "end_s": 20.4, "text_en": "Cement and steel.", "text_native": "Cement and steel." }, { "ucid": "21112178894465572", "idx": 7, "speaker": "agent", "start_s": 20.8, "end_s": 21.6, "text_en": "What did you need in steel?", "text_native": "Steel में क्या चाहिए था?" }, { "ucid": "21112178894465572", "idx": 8, "speaker": "customer", "start_s": 21.9, "end_s": 24.3, "text_en": "In steel, we need steel bars, as we have to construct our building.", "text_native": "Steel में steel bar चाहिए हमारे को जैसे बिल्डिंग बनानी है हमारी।" }, { "ucid": "21112178894465572", "idx": 9, "speaker": "agent", "start_s": 24.6, "end_s": 26.1, "text_en": "Steel bar as in, are you saying TMT rods?", "text_native": "Steel bar as in TMT rods बोल रहे हो आप?" }, { "ucid": "21112178894465572", "idx": 10, "speaker": "customer", "start_s": 26.4, "end_s": 29.4, "text_en": "8 mm, 12 mm, 10 mm, 16 mm. We need these four sizes.", "text_native": "8 mm, 12 mm, 10 mm, 16 mm. ये चारों साइज के चाहिए।" }, { "ucid": "21112178894465572", "idx": 11, "speaker": "agent", "start_s": 29.8, "end_s": 32.1, "text_en": "Okay. And is this your own project, to construct a building?", "text_native": "अच्छा। और ये खुद का आपका प्रोजेक्ट है क्या बिल्डिंग बनाने का?" }, { "ucid": "21112178894465572", "idx": 12, "speaker": "customer", "start_s": 32.3, "end_s": 32.9, "text_en": "Yes, yes.", "text_native": "हां जी, हां जी।" }, { "ucid": "21112178894465572", "idx": 13, "speaker": "agent", "start_s": 33.3, "end_s": 34.9, "text_en": "Okay. You're talking about a residential building, right?", "text_native": "अच्छा। Residential building बोल रहे हो ना आप?" }, { "ucid": "21112178894465572", "idx": 14, "speaker": "customer", "start_s": 35.2, "end_s": 36.3, "text_en": "Yes. It's commercial.", "text_native": "हां जी। Commercial है।" }, { "ucid": "21112178894465572", "idx": 15, "speaker": "agent", "start_s": 36.6, "end_s": 39.8, "text_en": "Yes, okay, not an issue. Residential, commercial. And when are you planning to take the material?", "text_native": "हां ठीक है, not an issue. Residential, commercial. और कब प्लान कर रहे हो लेने का मटेरियल?" }, { "ucid": "21112178894465572", "idx": 16, "speaker": "customer", "start_s": 40.2, "end_s": 42.2, "text_en": "In this, I mean, I have to take it in the coming week.", "text_native": "इसी मतलब coming week में लेना है मुझे।" }, { "ucid": "21112178894465572", "idx": 17, "speaker": "agent", "start_s": 42.2, "end_s": 43.1, "text_en": "By the 22nd-23rd?", "text_native": "22-23 तक?" }, { "ucid": "21112178894465572", "idx": 18, "speaker": "customer", "start_s": 43.1, "end_s": 44.9, "text_en": "I have to take it by the 22nd-23rd.", "text_native": "22-23 तारीख तक लेना है आपको।" }, { "ucid": "21112178894465572", "idx": 19, "speaker": "agent", "start_s": 45.1, "end_s": 45.4, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178894465572", "idx": 20, "speaker": "agent", "start_s": 45.8, "end_s": 48.6, "text_en": "Okay. So right now you just needed this related to pricing, you just needed a quotation, right?", "text_native": "अच्छा। तो अभी आपको सिर्फ प्राइसिंग रिलेटेड ये चाहिए था, quotation चाहिए था बस, बराबर?" }, { "ucid": "21112178894465572", "idx": 21, "speaker": "customer", "start_s": 48.6, "end_s": 50.6, "text_en": "We need a quotation for what our rates are for this.", "text_native": "Quotation चाहिए हमारे को कि क्या रेट्स जो है हमारे इसके।" }, { "ucid": "21112178894465572", "idx": 22, "speaker": "agent", "start_s": 50.9, "end_s": 58.9, "text_en": "See, sir, to be specific, I look after the steel segment. For cement, we have another team. So there is a Soma ma'am, she will connect with you. For the rest, you can tell me about the steel. So you said you need 8 mm, 10 mm, and what else was there?", "text_native": "देखो मैं ना सर, to be specific, मैं steel सेगमेंट देखता हूं। Cement के लिए हमारी दूसरी टीम है। तो Soma ma'am करके है, वो आपको कनेक्ट करेंगी। बाकी steel का आप मुझे बता सकते हो। तो आपने बताया आपको 8 mm, 10 mm और क्या था?" }, { "ucid": "21112178894465572", "idx": 23, "speaker": "customer", "start_s": 59.2, "end_s": 59.9, "text_en": "12 and 16.", "text_native": "12 and 16." }, { "ucid": "21112178894465572", "idx": 24, "speaker": "agent", "start_s": 60.1, "end_s": 62.1, "text_en": "Okay. What will be the quantity for 8 mm? I mean, for all of them, approximately.", "text_native": "Okay. Quantity कितना रहेगा 8 mm का? मतलब सबका, approximately." }, { "ucid": "21112178894465572", "idx": 25, "speaker": "customer", "start_s": 62.4, "end_s": 64.2, "text_en": "Around three and a half tons is 8 mm.", "text_native": "साढ़े तीन टन के आस पास 8 mm है।" }, { "ucid": "21112178894465572", "idx": 26, "speaker": "agent", "start_s": 64.5, "end_s": 65.7, "text_en": "Three and a half tons, okay. 10 mm?", "text_native": "साढ़े तीन टन, okay. 10 mm?" }, { "ucid": "21112178894465572", "idx": 27, "speaker": "customer", "start_s": 65.9, "end_s": 67.1, "text_en": "10 mm, four-four tons.", "text_native": "10 mm चार-चार टन।" }, { "ucid": "21112178894465572", "idx": 28, "speaker": "agent", "start_s": 67.3, "end_s": 67.8, "text_en": "12 mm?", "text_native": "12 mm?" }, { "ucid": "21112178894465572", "idx": 29, "speaker": "customer", "start_s": 68.1, "end_s": 69.1, "text_en": "12 mm, three tons.", "text_native": "12 mm तीन टन।" }, { "ucid": "21112178894465572", "idx": 30, "speaker": "agent", "start_s": 69.4, "end_s": 70.2, "text_en": "Three tons, okay. 16?", "text_native": "तीन टन, okay. 16?" }, { "ucid": "21112178894465572", "idx": 31, "speaker": "customer", "start_s": 70.2, "end_s": 72.1, "text_en": "16 mm also, three tons of that is also needed.", "text_native": "16 mm भी तीन टन वो भी चाहिए।" }, { "ucid": "21112178894465572", "idx": 32, "speaker": "agent", "start_s": 72.1, "end_s": 73.8, "text_en": "Three tons of that is needed. Where will your delivery address be?", "text_native": "तीन टन वही चाहिए। Delivery address कहां पे रहेगा आपका?" }, { "ucid": "21112178894465572", "idx": 33, "speaker": "customer", "start_s": 74.1, "end_s": 76.6, "text_en": "Whatever is written, our pin code is 442001.", "text_native": "जो भी जो लिखा है ना हमने पिन कोड है 442001." }, { "ucid": "21112178894465572", "idx": 34, "speaker": "agent", "start_s": 76.9, "end_s": 79.4, "text_en": "But here, I feel so, you have written Maharashtra, Wardha. Yes, Maharashtra.", "text_native": "But आपने यहां पे I feel so Maharashtra लिखा हुआ है, Wardha. हां जी, Maharashtra." }, { "ucid": "21112178894465572", "idx": 35, "speaker": "agent", "start_s": 79.4, "end_s": 81.1, "text_en": "Okay, you need it in Maharashtra itself? In Wardha?", "text_native": "अच्छा, Maharashtra में ही चाहिए क्या? Wardha में?" }, { "ucid": "21112178894465572", "idx": 36, "speaker": "customer", "start_s": 81.1, "end_s": 82.1, "text_en": "Yes, yes, yes, yes.", "text_native": "जी, जी, जी, जी।" }, { "ucid": "21112178894465572", "idx": 37, "speaker": "agent", "start_s": 82.4, "end_s": 86.4, "text_en": "Okay. I will get your project details, right? Because we don't give material to traders and suppliers, we only give TMT rods to end users.", "text_native": "ठीक है। आपकी प्रोजेक्ट डिटेल्स मिल जाएंगी ना? क्योंकि हम ट्रेडर्स और सप्लायर्स को मटेरियल नहीं देते, हम सिर्फ एंड यूजर्स को देते हैं TMT rods." }, { "ucid": "21112178894465572", "idx": 38, "speaker": "customer", "start_s": 86.4, "end_s": 87.9, "text_en": "Yes, yes, we are the end user.", "text_native": "हां जी, हां जी, एंड यूजर ही हैं हम।" }, { "ucid": "21112178894465572", "idx": 39, "speaker": "agent", "start_s": 88.1, "end_s": 91.4, "text_en": "Okay, not an issue. I will give you an update on this. Grade, any specific grade? JSW Neo Steel 550D will find, will be fine?", "text_native": "Okay, not an issue. मैं आपको अपडेट दे दूंगा इसका। Grade, any specific grade? JSW Neo Steel 550D will find, will be fine?" }, { "ucid": "21112178894465572", "idx": 40, "speaker": "customer", "start_s": 91.6, "end_s": 92.1, "text_en": "Sorry?", "text_native": "Sorry?" }, { "ucid": "21112178894465572", "idx": 41, "speaker": "agent", "start_s": 92.3, "end_s": 97.1, "text_en": "I can get it done for you in JSW Neo Steel 550D grade in bend form. This is roughly around thirteen and a half tons. Will that work for you?", "text_native": "JSW Neo Steel 550D grade में मैं bend form में आपको करवा के दे सकता हूं। ये मोटा-मोटा कुछ साढ़े तेरह टन हो रहा है। चलेगा आपको?" }, { "ucid": "21112178894465572", "idx": 42, "speaker": "customer", "start_s": 97.3, "end_s": 97.8, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178894465572", "idx": 43, "speaker": "agent", "start_s": 98.1, "end_s": 98.5, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178894465572", "idx": 44, "speaker": "agent", "start_s": 99.1, "end_s": 104.4, "text_en": "Fine. Sir, for now, I have called you from the system's number. What I will do, I'll share my details with you on WhatsApp. Is this number of yours on WhatsApp?", "text_native": "Fine. मैं ना सर, आपको फिलहाल है ना सिस्टम के नंबर से फोन किया हुआ है। What I will do, I'll share my details to you on WhatsApp. ये नंबर आपका WhatsApp पे है?" }, { "ucid": "21112178894465572", "idx": 45, "speaker": "customer", "start_s": 104.4, "end_s": 105.8, "text_en": "Right, it's on WhatsApp.", "text_native": "Right, WhatsApp पे है।" }, { "ucid": "21112178894465572", "idx": 46, "speaker": "agent", "start_s": 106.1, "end_s": 110.4, "text_en": "Okay. So for now, I will give you the quotation. Your mail ID, one second. Uh, it is techcharacter@gmail.com, correct?", "text_native": "ठीक है। तो अभी फिलहाल तो मैं आपको quotation दे दूंगा। आपका mail ID, one second. Uh, it is techcharacter@gmail.com, correct?" }, { "ucid": "21112178894465572", "idx": 47, "speaker": "customer", "start_s": 110.4, "end_s": 111.6, "text_en": "Right, right, correct.", "text_native": "Right, right, correct." }, { "ucid": "21112178894465572", "idx": 48, "speaker": "agent", "start_s": 111.6, "end_s": 116.1, "text_en": "Okay, fine. Uh, payment terms for the first two transaction will be 100% advance against PI. So that is okay with you, correct?", "text_native": "Okay, fine. Uh, payment terms for the first two transaction will be 100% advance against PI. So that is okay with you, correct?" }, { "ucid": "21112178894465572", "idx": 49, "speaker": "customer", "start_s": 116.3, "end_s": 116.8, "text_en": "Correct.", "text_native": "Correct." }, { "ucid": "21112178894465572", "idx": 50, "speaker": "agent", "start_s": 117.3, "end_s": 125.4, "text_en": "Fine. Not an issue. Just give me about an hour's time. You will receive an official mail with the quotation on your mail ID. Okay? And secondly, I will ask Soma, the cement team, she is from the cement team, she will connect with you in a while, okay?", "text_native": "Fine. Not an issue. मेरेको बस थोड़ा एक घंटे का टाइम दीजिए। आपके mail ID पे ऑफिशियल mail आ जाएगा with quotation. Okay? And secondly, I will ask Soma, the cement team, she is from cement team, she will connect with you in a while, okay?" }, { "ucid": "21112178894465572", "idx": 51, "speaker": "customer", "start_s": 125.6, "end_s": 126.3, "text_en": "Okay, okay.", "text_native": "Okay, okay." }, { "ucid": "21112178894465572", "idx": 52, "speaker": "agent", "start_s": 126.7, "end_s": 128.1, "text_en": "Okay Mr. Asad. Thank you so much.", "text_native": "Okay Mr. Asad. Thank you so much." }, { "ucid": "21112178894465572", "idx": 53, "speaker": "customer", "start_s": 128.1, "end_s": 128.8, "text_en": "Thank you.", "text_native": "Thank you." }, { "ucid": "21112178894465572", "idx": 54, "speaker": "agent", "start_s": 129.3, "end_s": 130.1, "text_en": "Yeah, bye.", "text_native": "Yeah, bye." } ], "steps": [ { "ucid": "21112178894465572", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Yes sir, you had actually registered on our portal, and a requirement has also come from your end.", "comment": "Agent correctly referenced the customer's action on the JSW One portal at the start of the call." }, { "ucid": "21112178894465572", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "full", "earned": 3.0, "questions_hit": 5, "evidence": "And when are you planning to take the material? ... What will be the quantity for 8 mm? ... Where will your delivery address be?", "comment": "Agent successfully revalidated all five key fields: product, sizes (thickness), quantity, location, and timeline." }, { "ucid": "21112178894465572", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "And is this your own project, to construct a building?", "comment": "Agent only asked about the end application, missing all other discovery questions like monthly volume, current brands, or payment preferences." }, { "ucid": "21112178894465572", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Just give me about an hour's time. You will receive an official mail with the quotation on your mail ID.", "comment": "Although no price was given, the agent committed to a clear timeline for sending the quotation." }, { "ucid": "21112178894465572", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "See, sir, to be specific, I look after the steel segment. For cement, we have another team.", "comment": "Agent correctly focused only on the customer's stated need (steel/TMT) and did not pitch irrelevant products." } ], "objections": [], "missed_steps": [ "CL3 Discovery (5 Qs, woven naturally)" ], "objection_phrases_list": [] }