Call 21112178894166652 2026-09-09 · dhruv · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | short or unclear only 4 turns - short exchange, limited evidence to score | Hindi | 4 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise from a call center environment throughout the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
agent identified himself and the customer but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
agent did not provide a supply or price hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
no discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 89% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement for sheet metal?
Summary
The agent introduced himself and JSW One and immediately asked if the customer had a requirement for sheet metal. The call ended before the customer could respond. No information was gathered.
Coaching
Dhruv, you must follow the script structure: always ask for permission to speak and then deliver the hook to build interest before asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I was calling from JSW One. agent identified himself and the customer but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
agent did not provide a supply or price hook, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
no discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
no USPs were pitched as the call ended prematurely. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for sheet metal? agent successfully asked the initial qualifying question before the call ended. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
call ended abruptly with no next step defined or committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.891 heavy | 4.1s | 0.5s | 42.4s | 4.1s | too short | 0 | 3 | 1 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
3.8s
Hello?
agent
5.5s
Jitendra ji?
जितेंद्र जी?
agent
7.0s
Sir, I was calling from JSW One.
सर JSW One से बात कर रहा था।
agent
9.8s
Do you have any requirement for sheet metal?
कुछ रिक्वायरमेंट है शीट मेटल की?