{
  "ucid": "21112178894166652",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 13:44:26",
  "end_time": "2026-09-09 13:45:13",
  "duration_sec": 47,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4b9588e1753134f683e51b65fe2ed5a5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 503,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178894166652__DIA4b9588e1753134f683e51b65fe2ed5a5.mp3",
  "audio_bytes": 65232,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 21.744,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[4s] CUSTOMER: Hello?\n[6s] AGENT: Jitendra ji?   (जितेंद्र जी?)\n[7s] AGENT: Sir, I was calling from JSW One.   (सर JSW One से बात कर रहा था।)\n[10s] AGENT: Do you have any requirement for sheet metal?   (कुछ रिक्वायरमेंट है शीट मेटल की?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 4,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise from a call center environment throughout the recording.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 4 turns - short exchange, limited evidence to score",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Dhruv, you must follow the script structure: always ask for permission to speak and then deliver the hook to build interest before asking for a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One and immediately asked if the customer had a requirement for sheet metal. The call ended before the customer could respond. No information was gathered.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I was calling from JSW One.\", \"comment\": \"agent identified himself and the customer but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent did not provide a supply or price hook, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"no discovery questions were asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"no USPs were pitched as the call ended prematurely.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for sheet metal?\", \"comment\": \"agent successfully asked the initial qualifying question before the call ended.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"call ended abruptly with no next step defined or committed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Dhruv, you must follow the script structure: always ask for permission to speak and then deliver the hook to build interest before asking for a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One and immediately asked if the customer had a requirement for sheet metal. The call ended before the customer could respond. No information was gathered.\"}",
  "error": null,
  "latency_ms": 30990,
  "input_tokens": 2618,
  "output_tokens": 629,
  "created_at": "2026-09-25 11:15:12",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.891,
  "agent_talk_sec": 4.1,
  "customer_talk_sec": 0.5,
  "dead_air_sec": 42.4,
  "longest_monologue_sec": 4.1,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 1,
  "discovery_qs": 2,
  "words_agent": 17,
  "words_customer": 1,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178894166652",
      "idx": 0,
      "speaker": "customer",
      "start_s": 3.83,
      "end_s": 4.28,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178894166652",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.53,
      "end_s": 6.08,
      "text_en": "Jitendra ji?",
      "text_native": "जितेंद्र जी?"
    },
    {
      "ucid": "21112178894166652",
      "idx": 2,
      "speaker": "agent",
      "start_s": 7.04,
      "end_s": 8.59,
      "text_en": "Sir, I was calling from JSW One.",
      "text_native": "सर JSW One से बात कर रहा था।"
    },
    {
      "ucid": "21112178894166652",
      "idx": 3,
      "speaker": "agent",
      "start_s": 9.84,
      "end_s": 11.86,
      "text_en": "Do you have any requirement for sheet metal?",
      "text_native": "कुछ रिक्वायरमेंट है शीट मेटल की?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178894166652",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I was calling from JSW One.",
      "comment": "agent identified himself and the customer but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178894166652",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent did not provide a supply or price hook, instead jumping directly to a qualification question."
    },
    {
      "ucid": "21112178894166652",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "no discovery questions were asked."
    },
    {
      "ucid": "21112178894166652",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "no USPs were pitched as the call ended prematurely."
    },
    {
      "ucid": "21112178894166652",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for sheet metal?",
      "comment": "agent successfully asked the initial qualifying question before the call ended."
    },
    {
      "ucid": "21112178894166652",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "call ended abruptly with no next step defined or committed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}