{ "ucid": "21112178893764111", "call_date": "2026-09-09", "start_time": "2026-09-09 12:37:21", "end_time": "2026-09-09 12:40:14", "duration_sec": 173, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "General Enquiry", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa80d575fb875c1b4f96da4412f84fa26.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 511, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178893764111__DIAa80d575fb875c1b4f96da4412f84fa26.mp3", "audio_bytes": 460728, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 153.576, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello? (हेलो?)\n[2s] AGENT: Hello? (हेलो?)\n[3s] CUSTOMER: Yes. (हां जी।)\n[4s] AGENT: Yes sir, this is Kartik speaking from JSW One. (हां जी सर, कार्तिक के बात कर रहा था JSW One से।)\n[7s] CUSTOMER: Yes. (हां जी।)\n[7s] AGENT: Uh sir, in your NK Agro Industries, do you have a requirement for HR and all? (अह सर ये अपना NK Agro Industries में HR वगेरा का requirement रहता है आपका?)\n[11s] CUSTOMER: Yes, yes, we do. (हां जी, हां जी, रहता है।)\n[12s] AGENT: Okay, sir, if you need to get the rate for some HR right now, please tell me. (अच्छा, अभी सर है कुछ HR का rate वगेरा लेना हो तो बताइए सर।)\n[14s] AGENT: Hello? (हेलो?)\n[15s] CUSTOMER: Yes, yes, we just brought in material yesterday. (हां जी, हां जी, कल ही लेके आए हैं अभी माल जी।)\n[17s] AGENT: Oh, it has already arrived. For 1.6? (अच्छा, पहले ही आ गया। 1.6 का?)\n[19s] AGENT: The rate for 1.6 must be running at 61 200 plus... ours is running at sir, 65 500 ex-Ghaziabad. (1.6 का rate चल रहा होगा 61 200 plus... अपना चल रहा है सर 65 500 ex-Ghaziabad.)\n[24s] CUSTOMER: Where do you deliver the material from? (कहां से माल deliver कराते हो?)\n[25s] AGENT: Sir, we do it from Ghaziabad. (ये सर अपना कराते हैं गाजियाबाद से।)\n[27s] CUSTOMER: Oh, from Ghaziabad. (अच्छा गाजियाबाद से।)\n[27s] AGENT: In Ghaziabad, in Loha Mandi, we have our cutters, we stock the material there and then... (गाजियाबाद में लोहा मंडी में cutter है अपने, उधर माल stock करते हैं और फिर...)\n[31s] CUSTOMER: I'm getting it for this much here, brought it from Mandi Gobindgarh yesterday. (इतने में यहां मिल रहा है मंडी गोबिंदगढ़ में से कल लाया है।)\n[33s] AGENT: In the market, Tata's? (मंडी में Tata का?)\n[34s] CUSTOMER: Yes, yes, 64. (हां जी, हां जी, 64.)\n[35s] AGENT: Okay. What price did you get, by the way? (अच्छा, क्या भाव मिला आपको वैसे?)\n[36s] CUSTOMER: Uh 66.5, got it for sixty-four and a half. (अह 66.5, साढ़े चौसठ में मिल गया।)\n[39s] AGENT: FOR?\n[40s] CUSTOMER: No, no, freight is separate. It's close from there. (नहीं जी नहीं, भाड़ा अलग से है। वो नजदीक है वहां से।)\n[42s] AGENT: Yes, yes, I understand. (हां हां, समझ गया।)\n[43s] AGENT: Yes, it will cost one rupee in freight itself, meaning if I send it from Ghaziabad, then the price will be almost the same for you. (हां, एक रुपया तो भाड़ा ही लग जाएगा मतलब अगर गाजियाबाद से भेजूंगा मैं, तो भाव तो लगभग बराबर ही पड़ेगा आपको।)\n[47s] CUSTOMER: Yes, yes. (हां जी, हां जी।)\n[49s] CUSTOMER: What is the rate for that 2.5? (वो 2.5 का क्या rate है?)\n[50s] AGENT: For 2.5, it's one rupee more than this... 61... 61... for 2.5 it is 60750. (2.5 का इससे एक रुपए... 61... 61... 2.5 का है 60750.)\n[53s] AGENT: Yes? (हां जी?)\n[54s] AGENT: Sixty thousand seven hundred fifty. (साठ हजार सात सौ पचास।)\n[55s] CUSTOMER: Okay, fine, then it's the same, there's not much difference in the rate. (अच्छा ठीक है, फिर तो बराबर ही है, rate कोई ज्यादा फर्क नहीं है।)\n[58s] AGENT: Okay. (अच्छा।)\n[59s] AGENT: Yes, the rate is almost near about the same, but the thing is we can give you a benefit of around two-fifty to three hundred. (हां जी, rate तो लगभग near about same रहता है, but यही है कि अपना कुछ ढाई सौ तीन सौ तक का करा सकते हैं आपसे benefit.)\n[63s] CUSTOMER: Pardon? (जी?)\n[64s] AGENT: I said sir, we can give a benefit of around two-fifty to three hundred. The rest will be the same anyway. Now if you want to add some business with the company, then we can talk... (मैंने कहा सर ढाई सौ तीन सौ तक का कुछ करा सकते हैं benefit. वो बाकी तो वैसे same ही पड़ेगा। अब अगर आपको company के साथ कुछ add करना हो business, तो अपन कुछ बात...)\n[69s] CUSTOMER: Is the material packeted? Good quality? (माल packet वाला है? बढ़िया?)\n[70s] AGENT: No, the material is good, but you will get it coil cut. Not packeted. (नहीं, माल बढ़िया तो है, coil cut मिलेगा पर। Packet नहीं।)\n[72s] CUSTOMER: Oh, it's coil cut. (अच्छा coil cut है।)\n[73s] AGENT: Yes, yes. It's a coil only, that too a fresh, good coil, they will cut it right there after your order comes. So you get all good material from JSW. (हां हां। Coil ही है, वो तो fresh coil बढ़िया, वो काटेंगे सामने ही आपके order आने के बाद। तो माल तो सब बढ़िया ही मिलता है JSW का।)\n[78s] CUSTOMER: Okay, sir. (ठीक है जी।)\n[79s] AGENT: Yes, yes. So if you want to start with JSW as well, keep another supply source, then let me know. (हां जी, हां जी। तो अगर JSW से भी start करना हो अपना एक और supply source रखना है तो, बताइएगा।)\n[82s] CUSTOMER: Okay, no problem then. (चलो कोई बात नहीं जी फिर।)\n[84s] AGENT: Yes, yes. (हां जी, हां जी।)\n[85s] AGENT: Okay, well, I'll send you a message. Let me know if you ever need it. (ठीक है, चलो मैं आपको message डाल के रखता हूं। कभी ज़रूरत हो तो बताना।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\", \"Punjabi\"]", "turn_count": 44, "connected": 1, "audio_notes": "clear: The customer says '66.5' and then immediately 'saade chausath' (64.5), which is a slight contradiction, but has been transcribed as spoken.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "44 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You missed the entire discovery phase. Without knowing what the customer makes, their monthly volume, or their quality needs, you can't build a strong value proposition beyond a small price discount.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a manufacturing lead (NK Agro Industries) about their HR coil requirement. The customer confirmed they had just purchased material but engaged in a price comparison, concluding JSW's landed cost was similar to their current supplier's. The customer inquired about material quality, and the agent explained it was fresh, coil-cut material. The call ended without a firm next step, with the agent offering to send a general message.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"हां जी सर, कार्तिक के बात कर रहा था JSW One से। अह सर ये अपना NK Agro Industries में HR वगेरा का requirement रहता है आपका?\", \"comment\": \"The agent identified himself and the company but failed to ask for permission to speak, jumping directly into a business question.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"अच्छा, अभी सर है कुछ HR का rate वगेरा लेना हो तो बताइए सर।\", \"comment\": \"The agent successfully used a price-led hook to initiate the conversation about rates.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"मंडी में Tata का?\", \"comment\": \"The agent only asked about the current supplier/brand and skipped all other discovery questions about the customer's business, volume, or applications.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No proactive USP pitch was made based on discovered needs; the agent only reacted to the customer's questions about price and quality.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"अच्छा, अभी सर है कुछ HR का rate वगेरा लेना हो तो बताइए सर।\", \"comment\": \"The agent asked if a current requirement existed, and the customer confirmed they had just procured material.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"ठीक है, चलो मैं आपको message डाल के रखता हूं। कभी ज़रूरत हो तो बताना।\", \"comment\": \"The call ended with a vague, non-committal statement, not an explicit next step like a scheduled callback or a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the entire discovery phase. Without knowing what the customer makes, their monthly volume, or their quality needs, you can't build a strong value proposition beyond a small price discount.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"इतने में यहां मिल रहा है मंडी गोबिंदगढ़ में से कल लाया है। ... साढ़े चौसठ में मिल गया।\", \"response\": \"हां, एक रुपया तो भाड़ा ही लग जाएगा मतलब अगर गाजियाबाद से भेजूंगा मैं, तो भाव तो लगभग बराबर ही पड़ेगा आपको।\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"हां जी, हां जी, कल ही लेके आए हैं अभी माल जी।\", \"response\": \"तो अगर JSW से भी start करना हो अपना एक और supply source रखना है तो, बताइएगा।\"}], \"call_summary\": \"The agent contacted a manufacturing lead (NK Agro Industries) about their HR coil requirement. The customer confirmed they had just purchased material but engaged in a price comparison, concluding JSW's landed cost was similar to their current supplier's. The customer inquired about material quality, and the agent explained it was fresh, coil-cut material. The call ended without a firm next step, with the agent offering to send a general message.\"}", "error": null, "latency_ms": 39169, "input_tokens": 4177, "output_tokens": 1006, "created_at": "2026-09-25 11:15:47", "sentiment": "neutral", "sentiment_score": -0.037, "sentiment_confidence": "high", "pos": 5, "neg": 6, "lex_hits": 15, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.715, "agent_talk_sec": 53.5, "customer_talk_sec": 21.3, "dead_air_sec": 98.2, "longest_monologue_sec": 5.7, "agent_wpm": 344.3, "interruptions": 0, "agent_turns": 25, "customer_turns": 19, "discovery_qs": 8, "words_agent": 307, "words_customer": 101, "monologue_heavy": 0, "turns": [ { "ucid": "21112178893764111", "idx": 0, "speaker": "customer", "start_s": 1.18, "end_s": 1.63, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178893764111", "idx": 1, "speaker": "agent", "start_s": 2.2, "end_s": 2.6, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178893764111", "idx": 2, "speaker": "customer", "start_s": 3.18, "end_s": 3.51, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178893764111", "idx": 3, "speaker": "agent", "start_s": 3.9, "end_s": 6.11, "text_en": "Yes sir, this is Kartik speaking from JSW One.", "text_native": "हां जी सर, कार्तिक के बात कर रहा था JSW One से।" }, { "ucid": "21112178893764111", "idx": 4, "speaker": "customer", "start_s": 6.58, "end_s": 6.88, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178893764111", "idx": 5, "speaker": "agent", "start_s": 7.26, "end_s": 10.6, "text_en": "Uh sir, in your NK Agro Industries, do you have a requirement for HR and all?", "text_native": "अह सर ये अपना NK Agro Industries में HR वगेरा का requirement रहता है आपका?" }, { "ucid": "21112178893764111", "idx": 6, "speaker": "customer", "start_s": 10.6, "end_s": 11.48, "text_en": "Yes, yes, we do.", "text_native": "हां जी, हां जी, रहता है।" }, { "ucid": "21112178893764111", "idx": 7, "speaker": "agent", "start_s": 11.62, "end_s": 14.2, "text_en": "Okay, sir, if you need to get the rate for some HR right now, please tell me.", "text_native": "अच्छा, अभी सर है कुछ HR का rate वगेरा लेना हो तो बताइए सर।" }, { "ucid": "21112178893764111", "idx": 8, "speaker": "agent", "start_s": 14.2, "end_s": 14.57, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178893764111", "idx": 9, "speaker": "customer", "start_s": 14.98, "end_s": 16.8, "text_en": "Yes, yes, we just brought in material yesterday.", "text_native": "हां जी, हां जी, कल ही लेके आए हैं अभी माल जी।" }, { "ucid": "21112178893764111", "idx": 10, "speaker": "agent", "start_s": 16.8, "end_s": 18.2, "text_en": "Oh, it has already arrived. For 1.6?", "text_native": "अच्छा, पहले ही आ गया। 1.6 का?" }, { "ucid": "21112178893764111", "idx": 11, "speaker": "agent", "start_s": 18.78, "end_s": 23.08, "text_en": "The rate for 1.6 must be running at 61 200 plus... ours is running at sir, 65 500 ex-Ghaziabad.", "text_native": "1.6 का rate चल रहा होगा 61 200 plus... अपना चल रहा है सर 65 500 ex-Ghaziabad." }, { "ucid": "21112178893764111", "idx": 12, "speaker": "customer", "start_s": 23.6, "end_s": 24.9, "text_en": "Where do you deliver the material from?", "text_native": "कहां से माल deliver कराते हो?" }, { "ucid": "21112178893764111", "idx": 13, "speaker": "agent", "start_s": 25.08, "end_s": 26.7, "text_en": "Sir, we do it from Ghaziabad.", "text_native": "ये सर अपना कराते हैं गाजियाबाद से।" }, { "ucid": "21112178893764111", "idx": 14, "speaker": "customer", "start_s": 26.7, "end_s": 27.4, "text_en": "Oh, from Ghaziabad.", "text_native": "अच्छा गाजियाबाद से।" }, { "ucid": "21112178893764111", "idx": 15, "speaker": "agent", "start_s": 27.4, "end_s": 30.7, "text_en": "In Ghaziabad, in Loha Mandi, we have our cutters, we stock the material there and then...", "text_native": "गाजियाबाद में लोहा मंडी में cutter है अपने, उधर माल stock करते हैं और फिर..." }, { "ucid": "21112178893764111", "idx": 16, "speaker": "customer", "start_s": 30.7, "end_s": 32.7, "text_en": "I'm getting it for this much here, brought it from Mandi Gobindgarh yesterday.", "text_native": "इतने में यहां मिल रहा है मंडी गोबिंदगढ़ में से कल लाया है।" }, { "ucid": "21112178893764111", "idx": 17, "speaker": "agent", "start_s": 32.7, "end_s": 33.6, "text_en": "In the market, Tata's?", "text_native": "मंडी में Tata का?" }, { "ucid": "21112178893764111", "idx": 18, "speaker": "customer", "start_s": 33.9, "end_s": 34.7, "text_en": "Yes, yes, 64.", "text_native": "हां जी, हां जी, 64." }, { "ucid": "21112178893764111", "idx": 19, "speaker": "agent", "start_s": 34.9, "end_s": 36.0, "text_en": "Okay. What price did you get, by the way?", "text_native": "अच्छा, क्या भाव मिला आपको वैसे?" }, { "ucid": "21112178893764111", "idx": 20, "speaker": "customer", "start_s": 36.3, "end_s": 38.8, "text_en": "Uh 66.5, got it for sixty-four and a half.", "text_native": "अह 66.5, साढ़े चौसठ में मिल गया।" }, { "ucid": "21112178893764111", "idx": 21, "speaker": "agent", "start_s": 39.1, "end_s": 39.5, "text_en": "FOR?", "text_native": "FOR?" }, { "ucid": "21112178893764111", "idx": 22, "speaker": "customer", "start_s": 39.7, "end_s": 41.8, "text_en": "No, no, freight is separate. It's close from there.", "text_native": "नहीं जी नहीं, भाड़ा अलग से है। वो नजदीक है वहां से।" }, { "ucid": "21112178893764111", "idx": 23, "speaker": "agent", "start_s": 42.1, "end_s": 42.8, "text_en": "Yes, yes, I understand.", "text_native": "हां हां, समझ गया।" }, { "ucid": "21112178893764111", "idx": 24, "speaker": "agent", "start_s": 43.2, "end_s": 47.4, "text_en": "Yes, it will cost one rupee in freight itself, meaning if I send it from Ghaziabad, then the price will be almost the same for you.", "text_native": "हां, एक रुपया तो भाड़ा ही लग जाएगा मतलब अगर गाजियाबाद से भेजूंगा मैं, तो भाव तो लगभग बराबर ही पड़ेगा आपको।" }, { "ucid": "21112178893764111", "idx": 25, "speaker": "customer", "start_s": 47.4, "end_s": 48.1, "text_en": "Yes, yes.", "text_native": "हां जी, हां जी।" }, { "ucid": "21112178893764111", "idx": 26, "speaker": "customer", "start_s": 48.6, "end_s": 49.7, "text_en": "What is the rate for that 2.5?", "text_native": "वो 2.5 का क्या rate है?" }, { "ucid": "21112178893764111", "idx": 27, "speaker": "agent", "start_s": 50.1, "end_s": 53.2, "text_en": "For 2.5, it's one rupee more than this... 61... 61... for 2.5 it is 60750.", "text_native": "2.5 का इससे एक रुपए... 61... 61... 2.5 का है 60750." }, { "ucid": "21112178893764111", "idx": 28, "speaker": "agent", "start_s": 53.2, "end_s": 53.6, "text_en": "Yes?", "text_native": "हां जी?" }, { "ucid": "21112178893764111", "idx": 29, "speaker": "agent", "start_s": 53.6, "end_s": 54.6, "text_en": "Sixty thousand seven hundred fifty.", "text_native": "साठ हजार सात सौ पचास।" }, { "ucid": "21112178893764111", "idx": 30, "speaker": "customer", "start_s": 55.4, "end_s": 57.7, "text_en": "Okay, fine, then it's the same, there's not much difference in the rate.", "text_native": "अच्छा ठीक है, फिर तो बराबर ही है, rate कोई ज्यादा फर्क नहीं है।" }, { "ucid": "21112178893764111", "idx": 31, "speaker": "agent", "start_s": 57.7, "end_s": 58.1, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178893764111", "idx": 32, "speaker": "agent", "start_s": 59.1, "end_s": 62.8, "text_en": "Yes, the rate is almost near about the same, but the thing is we can give you a benefit of around two-fifty to three hundred.", "text_native": "हां जी, rate तो लगभग near about same रहता है, but यही है कि अपना कुछ ढाई सौ तीन सौ तक का करा सकते हैं आपसे benefit." }, { "ucid": "21112178893764111", "idx": 33, "speaker": "customer", "start_s": 63.2, "end_s": 63.5, "text_en": "Pardon?", "text_native": "जी?" }, { "ucid": "21112178893764111", "idx": 34, "speaker": "agent", "start_s": 63.7, "end_s": 69.1, "text_en": "I said sir, we can give a benefit of around two-fifty to three hundred. The rest will be the same anyway. Now if you want to add some business with the company, then we can talk...", "text_native": "मैंने कहा सर ढाई सौ तीन सौ तक का कुछ करा सकते हैं benefit. वो बाकी तो वैसे same ही पड़ेगा। अब अगर आपको company के साथ कुछ add करना हो business, तो अपन कुछ बात..." }, { "ucid": "21112178893764111", "idx": 35, "speaker": "customer", "start_s": 69.1, "end_s": 70.3, "text_en": "Is the material packeted? Good quality?", "text_native": "माल packet वाला है? बढ़िया?" }, { "ucid": "21112178893764111", "idx": 36, "speaker": "agent", "start_s": 70.3, "end_s": 72.1, "text_en": "No, the material is good, but you will get it coil cut. Not packeted.", "text_native": "नहीं, माल बढ़िया तो है, coil cut मिलेगा पर। Packet नहीं।" }, { "ucid": "21112178893764111", "idx": 37, "speaker": "customer", "start_s": 72.1, "end_s": 72.8, "text_en": "Oh, it's coil cut.", "text_native": "अच्छा coil cut है।" }, { "ucid": "21112178893764111", "idx": 38, "speaker": "agent", "start_s": 73.2, "end_s": 78.3, "text_en": "Yes, yes. It's a coil only, that too a fresh, good coil, they will cut it right there after your order comes. So you get all good material from JSW.", "text_native": "हां हां। Coil ही है, वो तो fresh coil बढ़िया, वो काटेंगे सामने ही आपके order आने के बाद। तो माल तो सब बढ़िया ही मिलता है JSW का।" }, { "ucid": "21112178893764111", "idx": 39, "speaker": "customer", "start_s": 78.3, "end_s": 79.0, "text_en": "Okay, sir.", "text_native": "ठीक है जी।" }, { "ucid": "21112178893764111", "idx": 40, "speaker": "agent", "start_s": 79.3, "end_s": 82.4, "text_en": "Yes, yes. So if you want to start with JSW as well, keep another supply source, then let me know.", "text_native": "हां जी, हां जी। तो अगर JSW से भी start करना हो अपना एक और supply source रखना है तो, बताइएगा।" }, { "ucid": "21112178893764111", "idx": 41, "speaker": "customer", "start_s": 82.4, "end_s": 83.5, "text_en": "Okay, no problem then.", "text_native": "चलो कोई बात नहीं जी फिर।" }, { "ucid": "21112178893764111", "idx": 42, "speaker": "agent", "start_s": 83.9, "end_s": 84.3, "text_en": "Yes, yes.", "text_native": "हां जी, हां जी।" }, { "ucid": "21112178893764111", "idx": 43, "speaker": "agent", "start_s": 84.6, "end_s": 86.9, "text_en": "Okay, well, I'll send you a message. Let me know if you ever need it.", "text_native": "ठीक है, चलो मैं आपको message डाल के रखता हूं। कभी ज़रूरत हो तो बताना।" } ], "steps": [ { "ucid": "21112178893764111", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "हां जी सर, कार्तिक के बात कर रहा था JSW One से। अह सर ये अपना NK Agro Industries में HR वगेरा का requirement रहता है आपका?", "comment": "The agent identified himself and the company but failed to ask for permission to speak, jumping directly into a business question." }, { "ucid": "21112178893764111", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "अच्छा, अभी सर है कुछ HR का rate वगेरा लेना हो तो बताइए सर।", "comment": "The agent successfully used a price-led hook to initiate the conversation about rates." }, { "ucid": "21112178893764111", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "मंडी में Tata का?", "comment": "The agent only asked about the current supplier/brand and skipped all other discovery questions about the customer's business, volume, or applications." }, { "ucid": "21112178893764111", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No proactive USP pitch was made based on discovered needs; the agent only reacted to the customer's questions about price and quality." }, { "ucid": "21112178893764111", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "अच्छा, अभी सर है कुछ HR का rate वगेरा लेना हो तो बताइए सर।", "comment": "The agent asked if a current requirement existed, and the customer confirmed they had just procured material." }, { "ucid": "21112178893764111", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "ठीक है, चलो मैं आपको message डाल के रखता हूं। कभी ज़रूरत हो तो बताना।", "comment": "The call ended with a vague, non-committal statement, not an explicit next step like a scheduled callback or a quote." } ], "objections": [ { "ucid": "21112178893764111", "obj_type": "price", "state": "handled", "evidence": "इतने में यहां मिल रहा है मंडी गोबिंदगढ़ में से कल लाया है। ... साढ़े चौसठ में मिल गया।", "response": "हां, एक रुपया तो भाड़ा ही लग जाएगा मतलब अगर गाजियाबाद से भेजूंगा मैं, तो भाव तो लगभग बराबर ही पड़ेगा आपको।" }, { "ucid": "21112178893764111", "obj_type": "incumbent_supplier", "state": "handled", "evidence": "हां जी, हां जी, कल ही लेके आए हैं अभी माल जी।", "response": "तो अगर JSW से भी start करना हो अपना एक और supply source रखना है तो, बताइएगा।" } ], "missed_steps": [ "SL1 Opener & permission", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }