Call 21112178893760771 2026-09-09 · Abdul Ansari · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified the company and himself, but did not ask for permission to speak or if it was a good time.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent immediately asked for a requirement instead of leading with a supply or price hook to create interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent confirmed the company name, introduced himself, and immediately asked if there was a requirement for HR/CR steel. The customer replied that they had no requirement at the moment. The agent then ended the call, asking the customer to get in touch when a need arises.
Coaching
You must open the call with a value proposition (the hook) before asking for a requirement, otherwise the customer has no reason to continue the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yeah, am I speaking with Vikas Enterprises, sir? ... I am Abdul speaking from JSW One. The agent identified the company and himself, but did not ask for permission to speak or if it was a good time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Is there any requirement, sir, in steel, like any requirement in HR CR? The agent immediately asked for a requirement instead of leading with a supply or price hook to create interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done. |
| SL5 Qualify | 2 | fail | – | 0.0 | Is there any requirement, sir, in steel, like any requirement in HR CR? The agent asked if a requirement existed, but upon hearing 'no', did not probe for future needs or typical requirements. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | When there is a requirement, let me know, okay? This is a passive closing that puts the onus on the customer, not a committed next step like a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.717 | 9.1s | 3.6s | 32.3s | 2.5s | 296.7 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
agent
0.8s
Hello.
customer
1.3s
Hello.
agent
1.7s
Yeah, am I speaking with Vikas Enterprises, sir?
Yeah, Vikas Enterprises से बात कर रहे हैं सर?
customer
3.6s
Yes, speak.
हां बोलिए।
agent
4.2s
I am Abdul speaking from JSW One.
अब्दुल बात कर रहा हूं मैं JSW One से।
customer
6.2s
Yes, speak.
हां बोलिए।
agent
6.8s
Is there any requirement, sir, in steel, like any requirement in HR CR?
कुछ रिक्वायरमेंट है क्या सर स्टील में लाइक एचआर सीआर में कुछ रिक्वायरमेंट है?
customer
9.6s
No sir, not right now.
नहीं ना सर, अभी तो नहीं है।
agent
11.1s
No problem, sir. When there is a requirement, let me know, okay?
कोई बात नहीं सर। जब रिक्वायरमेंट है तो मुझे बताइए, ठीक है?
customer
13.5s
Yes, yes.
हां हां।
agent
14.1s
Okay sir, thank you.
ओके सर जी, थैंक यू।