{
  "ucid": "21112178893760771",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 12:36:47",
  "end_time": "2026-09-09 12:37:32",
  "duration_sec": 45,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc2939a1c89c00d08d42a26437897e1d4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 512,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178893760771__DIAc2939a1c89c00d08d42a26437897e1d4.mp3",
  "audio_bytes": 70848,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 23.616,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[1s] CUSTOMER: Hello.\n[2s] AGENT: Yeah, am I speaking with Vikas Enterprises, sir?   (Yeah, Vikas Enterprises से बात कर रहे हैं सर?)\n[4s] CUSTOMER: Yes, speak.   (हां बोलिए।)\n[4s] AGENT: I am Abdul speaking from JSW One.   (अब्दुल बात कर रहा हूं मैं JSW One से।)\n[6s] CUSTOMER: Yes, speak.   (हां बोलिए।)\n[7s] AGENT: Is there any requirement, sir, in steel, like any requirement in HR CR?   (कुछ रिक्वायरमेंट है क्या सर स्टील में लाइक एचआर सीआर में कुछ रिक्वायरमेंट है?)\n[10s] CUSTOMER: No sir, not right now.   (नहीं ना सर, अभी तो नहीं है।)\n[11s] AGENT: No problem, sir. When there is a requirement, let me know, okay?   (कोई बात नहीं सर। जब रिक्वायरमेंट है तो मुझे बताइए, ठीक है?)\n[14s] CUSTOMER: Yes, yes.   (हां हां।)\n[14s] AGENT: Okay sir, thank you.   (ओके सर जी, थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must open the call with a value proposition (the hook) before asking for a requirement, otherwise the customer has no reason to continue the conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent confirmed the company name, introduced himself, and immediately asked if there was a requirement for HR/CR steel. The customer replied that they had no requirement at the moment. The agent then ended the call, asking the customer to get in touch when a need arises.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yeah, am I speaking with Vikas Enterprises, sir? ... I am Abdul speaking from JSW One.\", \"comment\": \"The agent identified the company and himself, but did not ask for permission to speak or if it was a good time.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Is there any requirement, sir, in steel, like any requirement in HR CR?\", \"comment\": \"The agent immediately asked for a requirement instead of leading with a supply or price hook to create interest.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked about the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Is there any requirement, sir, in steel, like any requirement in HR CR?\", \"comment\": \"The agent asked if a requirement existed, but upon hearing 'no', did not probe for future needs or typical requirements.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"When there is a requirement, let me know, okay?\", \"comment\": \"This is a passive closing that puts the onus on the customer, not a committed next step like a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must open the call with a value proposition (the hook) before asking for a requirement, otherwise the customer has no reason to continue the conversation.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent confirmed the company name, introduced himself, and immediately asked if there was a requirement for HR/CR steel. The customer replied that they had no requirement at the moment. The agent then ended the call, asking the customer to get in touch when a need arises.\"}",
  "error": null,
  "latency_ms": 22208,
  "input_tokens": 2818,
  "output_tokens": 744,
  "created_at": "2026-09-25 11:15:32",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.717,
  "agent_talk_sec": 9.1,
  "customer_talk_sec": 3.6,
  "dead_air_sec": 32.3,
  "longest_monologue_sec": 2.5,
  "agent_wpm": 296.7,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 45,
  "words_customer": 13,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178893760771",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.58,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178893760771",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.84,
      "end_s": 1.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178893760771",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.3,
      "end_s": 1.68,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178893760771",
      "idx": 3,
      "speaker": "agent",
      "start_s": 1.74,
      "end_s": 3.24,
      "text_en": "Yeah, am I speaking with Vikas Enterprises, sir?",
      "text_native": "Yeah, Vikas Enterprises से बात कर रहे हैं सर?"
    },
    {
      "ucid": "21112178893760771",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.64,
      "end_s": 4.14,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178893760771",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.24,
      "end_s": 5.84,
      "text_en": "I am Abdul speaking from JSW One.",
      "text_native": "अब्दुल बात कर रहा हूं मैं JSW One से।"
    },
    {
      "ucid": "21112178893760771",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.24,
      "end_s": 6.74,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178893760771",
      "idx": 7,
      "speaker": "agent",
      "start_s": 6.84,
      "end_s": 9.34,
      "text_en": "Is there any requirement, sir, in steel, like any requirement in HR CR?",
      "text_native": "कुछ रिक्वायरमेंट है क्या सर स्टील में लाइक एचआर सीआर में कुछ रिक्वायरमेंट है?"
    },
    {
      "ucid": "21112178893760771",
      "idx": 8,
      "speaker": "customer",
      "start_s": 9.64,
      "end_s": 10.84,
      "text_en": "No sir, not right now.",
      "text_native": "नहीं ना सर, अभी तो नहीं है।"
    },
    {
      "ucid": "21112178893760771",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.14,
      "end_s": 13.24,
      "text_en": "No problem, sir. When there is a requirement, let me know, okay?",
      "text_native": "कोई बात नहीं सर। जब रिक्वायरमेंट है तो मुझे बताइए, ठीक है?"
    },
    {
      "ucid": "21112178893760771",
      "idx": 10,
      "speaker": "customer",
      "start_s": 13.54,
      "end_s": 13.94,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178893760771",
      "idx": 11,
      "speaker": "agent",
      "start_s": 14.14,
      "end_s": 15.14,
      "text_en": "Okay sir, thank you.",
      "text_native": "ओके सर जी, थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178893760771",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yeah, am I speaking with Vikas Enterprises, sir? ... I am Abdul speaking from JSW One.",
      "comment": "The agent identified the company and himself, but did not ask for permission to speak or if it was a good time."
    },
    {
      "ucid": "21112178893760771",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Is there any requirement, sir, in steel, like any requirement in HR CR?",
      "comment": "The agent immediately asked for a requirement instead of leading with a supply or price hook to create interest."
    },
    {
      "ucid": "21112178893760771",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked about the customer's business, volume, or current suppliers."
    },
    {
      "ucid": "21112178893760771",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done."
    },
    {
      "ucid": "21112178893760771",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Is there any requirement, sir, in steel, like any requirement in HR CR?",
      "comment": "The agent asked if a requirement existed, but upon hearing 'no', did not probe for future needs or typical requirements."
    },
    {
      "ucid": "21112178893760771",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "When there is a requirement, let me know, okay?",
      "comment": "This is a passive closing that puts the onus on the customer, not a committed next step like a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}