Call 21112178893760481 2026-09-09 · sudeeps · 6:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (7% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: The customer's voice is slightly lower in volume compared to the agent's, but the conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent introduced himself and JSW One but did not ask for permission to speak, jumping straight to the purpose of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking directly if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, monthly tonnage, or current suppliers, moving directly to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
do you have any requirement in steel right now? In HR?...Which grade do you work with, sir?...What is the quantity?...Are you planning to take it imme
Summary
The agent contacted a registered lead in Nashik. The customer confirmed an immediate requirement for 20-25 tons of HR plate (6mm, grade 2062 250). The agent successfully captured the specifications of the requirement, but the call ended before stock availability was confirmed or a next step was established.
Coaching
You jumped straight to qualifying the requirement without building any rapport or discovering the customer's broader needs. Always follow the pitch structure: open, hook, discover, then qualify.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent introduced himself and JSW One but did not ask for permission to speak, jumping straight to the purpose of the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking directly if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, monthly tonnage, or current suppliers, moving directly to qualification. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the conversation did not progress past capturing the immediate requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | do you have any requirement in steel right now? In HR?...Which grade do you work with, sir?...What is the quantity?...Are you planning to take it immediately, sir?...Can you tell me the size? Agent successfully identified an immediate requirement and captured all necessary details: grade, quantity, thickness, width, and timeline. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended after the agent confirmed the required size; no explicit next step like sending a quote was committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.685 | 15.2s | 7.0s | 339.8s | 8.0s | 339.5 | 0 | 7 | 7 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
[inaudible] this is a sheet, sir. Hello?
[inaudible] पत्र है ये सर। हेलो?
agent
3.1s
Yes.
हां।
unknown
3.6s
Yes, Mr. Imran Khan from Standard Steel Corporation.
हां, मिस्टर इमरान खान फ्रॉम स्टैंडर्ड स्टील कॉर्पोरेशन।
customer
5.5s
Hmm.
हम्म।
agent
6.0s
I am Ranjeet Sudeep calling from JSW One, Jindal Steel. Your company was registered on our portal for this Nashik location. This is a follow-up call regarding your steel procurement. I wanted to understand, do you have any requirement in steel right now? In HR?
मैं रणजीत सुदीप बोल रहा हूं JSW One से, जिंदाल स्टील। ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे फॉर दिस नाशिक लोकेशन। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल करता रही है। मेरेको समझना था अभी कुछ स्टील में रिक्वायरमेंट है आपको? HR में?
customer
14.2s
Yes, I do.
है ना।
agent
15.0s
Okay. Which grade do you work with, sir?
अच्छा। कौनसा ग्रेड में काम करते हो सर आप?
customer
16.7s
2062 250.
agent
18.4s
What is the quantity?
क्वांटिटी कितना है?
customer
19.7s
There is a requirement of 20-25 tons.
वो 20-25 टन का रिक्वायरमेंट है।
agent
21.8s
Are you planning to take it immediately, sir?
अभी इमीडिएट प्लानिंग कर रहे हो लेने का सर?
customer
23.4s
Hmm.
हम्म।
agent
24.0s
Can you tell me the size? I will tell you.
क्या साइज है बता सकते हो? मैं बताता हूं आपको।
customer
25.8s
6 mm 1500 by 6300.
agent
27.6s
6 mm 1500 by 6300. This whole 25 tons?
6 mm 1500 by 6300. ये 25 टन पूरा?