{ "ucid": "21112178893760481", "call_date": "2026-09-09", "start_time": "2026-09-09 12:36:44", "end_time": "2026-09-09 12:42:46", "duration_sec": 362, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "General Enquiry", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6d7470b3b1a1946ff2a6a01a7e35e3d7.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 513, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178893760481__DIA6d7470b3b1a1946ff2a6a01a7e35e3d7.mp3", "audio_bytes": 1037016, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 345.672, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: [inaudible] this is a sheet, sir. Hello? ([inaudible] पत्र है ये सर। हेलो?)\n[3s] AGENT: Yes. (हां।)\n[4s] UNKNOWN: Yes, Mr. Imran Khan from Standard Steel Corporation. (हां, मिस्टर इमरान खान फ्रॉम स्टैंडर्ड स्टील कॉर्पोरेशन।)\n[6s] CUSTOMER: Hmm. (हम्म।)\n[6s] AGENT: I am Ranjeet Sudeep calling from JSW One, Jindal Steel. Your company was registered on our portal for this Nashik location. This is a follow-up call regarding your steel procurement. I wanted to understand, do you have any requirement in steel right now? In HR? (मैं रणजीत सुदीप बोल रहा हूं JSW One से, जिंदाल स्टील। ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे फॉर दिस नाशिक लोकेशन। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल करता रही है। मेरेको समझना था अभी कुछ स्टील में रिक्वायरमेंट है आपको? HR में?)\n[14s] CUSTOMER: Yes, I do. (है ना।)\n[15s] AGENT: Okay. Which grade do you work with, sir? (अच्छा। कौनसा ग्रेड में काम करते हो सर आप?)\n[17s] CUSTOMER: 2062 250.\n[18s] AGENT: What is the quantity? (क्वांटिटी कितना है?)\n[20s] CUSTOMER: There is a requirement of 20-25 tons. (वो 20-25 टन का रिक्वायरमेंट है।)\n[22s] AGENT: Are you planning to take it immediately, sir? (अभी इमीडिएट प्लानिंग कर रहे हो लेने का सर?)\n[23s] CUSTOMER: Hmm. (हम्म।)\n[24s] AGENT: Can you tell me the size? I will tell you. (क्या साइज है बता सकते हो? मैं बताता हूं आपको।)\n[26s] CUSTOMER: 6 mm 1500 by 6300.\n[28s] AGENT: 6 mm 1500 by 6300. This whole 25 tons? (6 mm 1500 by 6300. ये 25 टन पूरा?)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 15, "connected": 1, "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: The customer's voice is slightly lower in volume compared to the agent's, but the conversation is clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "15 turns, clean transcript (7% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You jumped straight to qualifying the requirement without building any rapport or discovering the customer's broader needs. Always follow the pitch structure: open, hook, discover, then qualify.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a registered lead in Nashik. The customer confirmed an immediate requirement for 20-25 tons of HR plate (6mm, grade 2062 250). The agent successfully captured the specifications of the requirement, but the call ended before stock availability was confirmed or a next step was established.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent introduced himself and JSW One but did not ask for permission to speak, jumping straight to the purpose of the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead asking directly if the customer had a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, monthly tonnage, or current suppliers, moving directly to qualification.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the conversation did not progress past capturing the immediate requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"do you have any requirement in steel right now? In HR?...Which grade do you work with, sir?...What is the quantity?...Are you planning to take it immediately, sir?...Can you tell me the size?\", \"comment\": \"Agent successfully identified an immediate requirement and captured all necessary details: grade, quantity, thickness, width, and timeline.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended after the agent confirmed the required size; no explicit next step like sending a quote was committed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You jumped straight to qualifying the requirement without building any rapport or discovering the customer's broader needs. Always follow the pitch structure: open, hook, discover, then qualify.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a registered lead in Nashik. The customer confirmed an immediate requirement for 20-25 tons of HR plate (6mm, grade 2062 250). The agent successfully captured the specifications of the requirement, but the call ended before stock availability was confirmed or a next step was established.\"}", "error": null, "latency_ms": 29546, "input_tokens": 3060, "output_tokens": 750, "created_at": "2026-09-25 11:15:41", "sentiment": "neutral", "sentiment_score": 0.0, "sentiment_confidence": "high", "pos": 0, "neg": 0, "lex_hits": 0, "objection_phrases": "[]", "sentiment_method": "0.7*prior (damped - label alone is weak)", "talk_ratio": 0.685, "agent_talk_sec": 15.2, "customer_talk_sec": 7.0, "dead_air_sec": 339.8, "longest_monologue_sec": 8.0, "agent_wpm": 339.5, "interruptions": 0, "agent_turns": 7, "customer_turns": 7, "discovery_qs": 7, "words_agent": 86, "words_customer": 27, "monologue_heavy": 0, "turns": [ { "ucid": "21112178893760481", "idx": 0, "speaker": "customer", "start_s": 1.4, "end_s": 2.91, "text_en": "[inaudible] this is a sheet, sir. Hello?", "text_native": "[inaudible] पत्र है ये सर। हेलो?" }, { "ucid": "21112178893760481", "idx": 1, "speaker": "agent", "start_s": 3.1, "end_s": 3.4, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178893760481", "idx": 2, "speaker": "unknown", "start_s": 3.6, "end_s": 5.3, "text_en": "Yes, Mr. Imran Khan from Standard Steel Corporation.", "text_native": "हां, मिस्टर इमरान खान फ्रॉम स्टैंडर्ड स्टील कॉर्पोरेशन।" }, { "ucid": "21112178893760481", "idx": 3, "speaker": "customer", "start_s": 5.5, "end_s": 5.7, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178893760481", "idx": 4, "speaker": "agent", "start_s": 6.0, "end_s": 14.0, "text_en": "I am Ranjeet Sudeep calling from JSW One, Jindal Steel. Your company was registered on our portal for this Nashik location. This is a follow-up call regarding your steel procurement. I wanted to understand, do you have any requirement in steel right now? In HR?", "text_native": "मैं रणजीत सुदीप बोल रहा हूं JSW One से, जिंदाल स्टील। ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे फॉर दिस नाशिक लोकेशन। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल करता रही है। मेरेको समझना था अभी कुछ स्टील में रिक्वायरमेंट है आपको? HR में?" }, { "ucid": "21112178893760481", "idx": 5, "speaker": "customer", "start_s": 14.2, "end_s": 14.6, "text_en": "Yes, I do.", "text_native": "है ना।" }, { "ucid": "21112178893760481", "idx": 6, "speaker": "agent", "start_s": 15.0, "end_s": 16.5, "text_en": "Okay. Which grade do you work with, sir?", "text_native": "अच्छा। कौनसा ग्रेड में काम करते हो सर आप?" }, { "ucid": "21112178893760481", "idx": 7, "speaker": "customer", "start_s": 16.7, "end_s": 18.0, "text_en": "2062 250.", "text_native": "2062 250." }, { "ucid": "21112178893760481", "idx": 8, "speaker": "agent", "start_s": 18.4, "end_s": 19.1, "text_en": "What is the quantity?", "text_native": "क्वांटिटी कितना है?" }, { "ucid": "21112178893760481", "idx": 9, "speaker": "customer", "start_s": 19.7, "end_s": 21.4, "text_en": "There is a requirement of 20-25 tons.", "text_native": "वो 20-25 टन का रिक्वायरमेंट है।" }, { "ucid": "21112178893760481", "idx": 10, "speaker": "agent", "start_s": 21.8, "end_s": 23.2, "text_en": "Are you planning to take it immediately, sir?", "text_native": "अभी इमीडिएट प्लानिंग कर रहे हो लेने का सर?" }, { "ucid": "21112178893760481", "idx": 11, "speaker": "customer", "start_s": 23.4, "end_s": 23.7, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178893760481", "idx": 12, "speaker": "agent", "start_s": 24.0, "end_s": 25.5, "text_en": "Can you tell me the size? I will tell you.", "text_native": "क्या साइज है बता सकते हो? मैं बताता हूं आपको।" }, { "ucid": "21112178893760481", "idx": 13, "speaker": "customer", "start_s": 25.8, "end_s": 27.4, "text_en": "6 mm 1500 by 6300.", "text_native": "6 mm 1500 by 6300." }, { "ucid": "21112178893760481", "idx": 14, "speaker": "agent", "start_s": 27.6, "end_s": 29.4, "text_en": "6 mm 1500 by 6300. This whole 25 tons?", "text_native": "6 mm 1500 by 6300. ये 25 टन पूरा?" } ], "steps": [ { "ucid": "21112178893760481", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent introduced himself and JSW One but did not ask for permission to speak, jumping straight to the purpose of the call." }, { "ucid": "21112178893760481", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a supply or price hook, instead asking directly if the customer had a requirement." }, { "ucid": "21112178893760481", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent asked no discovery questions about the customer's business, monthly tonnage, or current suppliers, moving directly to qualification." }, { "ucid": "21112178893760481", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched as the conversation did not progress past capturing the immediate requirement." }, { "ucid": "21112178893760481", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "do you have any requirement in steel right now? In HR?...Which grade do you work with, sir?...What is the quantity?...Are you planning to take it immediately, sir?...Can you tell me the size?", "comment": "Agent successfully identified an immediate requirement and captured all necessary details: grade, quantity, thickness, width, and timeline." }, { "ucid": "21112178893760481", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended after the agent confirmed the required size; no explicit next step like sending a quote was committed." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }