Call 21112178893726491 2026-09-09 · sudeeps · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter but it does not interfere with the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +9/−2
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead moving directly to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or procurement patterns.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Sir, I wanted to understand, is there any requirement in steel, in HR?
Summary
The agent made a follow-up call to Aero Enterprises regarding steel procurement. The agent immediately asked if there was a current requirement for HR steel. The customer replied that they had no requirement at the moment, and the agent ended the call.
Coaching
You skipped the hook and discovery steps entirely, which gave the customer an easy way to say 'no' and end the call before you could build any value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead moving directly to qualification. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or procurement patterns. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to determine customer needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, I wanted to understand, is there any requirement in steel, in HR? The agent successfully asked if a current requirement exists, which was the primary purpose of their call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | if there is anything, let me know, sir, okay? The call ended with a passive 'call me if you need anything' rather than a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.786 heavy | 13.6s | 3.7s | 35.7s | 7.1s | 251.5 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.6s
Hello.
agent
3.6s
Yes sir, this is Vipul ji speaking from JSW One.
हाँ सर, विपुल जी, खुद ही बोल रहा हूँ JSW One से।
customer
6.6s
Yes sir, tell me.
हाँ सर, बोलिए ना।
agent
7.7s
Your company, Aero Enterprises, was registered, I had made a follow-up call regarding your steel procurement.
ये आपका company Aero Enterprises register था, आपकी steel procurement को लेके follow-up call किया था।
agent
12.2s
Sir, I wanted to understand, is there any requirement in steel, in HR?
सर, ये मुझे समझना था, steel में HR में कुछ requirement है?
customer
15.5s
No sir, not right now, for now.
नहीं सर, अभी तो नहीं है फिलहाल।
agent
17.5s
No requirement. Okay, okay. Alright, if there is anything, let me know, sir, okay?
Requirement नहीं है। Okay, okay. ठीक है, कुछ रहेगा तो बताइए सर मुझे, हाँ?
customer
21.0s
Okay sir.
agent
21.8s
Okay, thank you.
customer
23.0s
Thank you.