{
  "ucid": "21112178893726491",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 12:31:04",
  "end_time": "2026-09-09 12:31:57",
  "duration_sec": 53,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA54dbc0ab244ad20119c7f8cc9f048b9b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 516,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178893726491__DIA54dbc0ab244ad20119c7f8cc9f048b9b.mp3",
  "audio_bytes": 76248,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 25.416,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello.\n[4s] AGENT: Yes sir, this is Vipul ji speaking from JSW One.   (हाँ सर, विपुल जी, खुद ही बोल रहा हूँ JSW One से।)\n[7s] CUSTOMER: Yes sir, tell me.   (हाँ सर, बोलिए ना।)\n[8s] AGENT: Your company, Aero Enterprises, was registered, I had made a follow-up call regarding your steel procurement.   (ये आपका company Aero Enterprises register था, आपकी steel procurement को लेके follow-up call किया था।)\n[12s] AGENT: Sir, I wanted to understand, is there any requirement in steel, in HR?   (सर, ये मुझे समझना था, steel में HR में कुछ requirement है?)\n[15s] CUSTOMER: No sir, not right now, for now.   (नहीं सर, अभी तो नहीं है फिलहाल।)\n[18s] AGENT: No requirement. Okay, okay. Alright, if there is anything, let me know, sir, okay?   (Requirement नहीं है। Okay, okay. ठीक है, कुछ रहेगा तो बताइए सर मुझे, हाँ?)\n[21s] CUSTOMER: Okay sir.\n[22s] AGENT: Okay, thank you.\n[23s] CUSTOMER: Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter but it does not interfere with the main conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and discovery steps entirely, which gave the customer an easy way to say 'no' and end the call before you could build any value.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent made a follow-up call to Aero Enterprises regarding steel procurement. The agent immediately asked if there was a current requirement for HR steel. The customer replied that they had no requirement at the moment, and the agent ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified themself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead moving directly to qualification.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or procurement patterns.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted to determine customer needs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I wanted to understand, is there any requirement in steel, in HR?\", \"comment\": \"The agent successfully asked if a current requirement exists, which was the primary purpose of their call.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"if there is anything, let me know, sir, okay?\", \"comment\": \"The call ended with a passive 'call me if you need anything' rather than a committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery steps entirely, which gave the customer an easy way to say 'no' and end the call before you could build any value.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent made a follow-up call to Aero Enterprises regarding steel procurement. The agent immediately asked if there was a current requirement for HR steel. The customer replied that they had no requirement at the moment, and the agent ended the call.\"}",
  "error": null,
  "latency_ms": 30582,
  "input_tokens": 2825,
  "output_tokens": 687,
  "created_at": "2026-09-25 11:15:45",
  "sentiment": "positive",
  "sentiment_score": 0.26,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 2,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.786,
  "agent_talk_sec": 13.6,
  "customer_talk_sec": 3.7,
  "dead_air_sec": 35.7,
  "longest_monologue_sec": 7.1,
  "agent_wpm": 251.5,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 57,
  "words_customer": 16,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178893726491",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.59,
      "end_s": 3.06,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178893726491",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.63,
      "end_s": 6.11,
      "text_en": "Yes sir, this is Vipul ji speaking from JSW One.",
      "text_native": "हाँ सर, विपुल जी, खुद ही बोल रहा हूँ JSW One से।"
    },
    {
      "ucid": "21112178893726491",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.56,
      "end_s": 7.3,
      "text_en": "Yes sir, tell me.",
      "text_native": "हाँ सर, बोलिए ना।"
    },
    {
      "ucid": "21112178893726491",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.7,
      "end_s": 11.98,
      "text_en": "Your company, Aero Enterprises, was registered, I had made a follow-up call regarding your steel procurement.",
      "text_native": "ये आपका company Aero Enterprises register था, आपकी steel procurement को लेके follow-up call किया था।"
    },
    {
      "ucid": "21112178893726491",
      "idx": 4,
      "speaker": "agent",
      "start_s": 12.21,
      "end_s": 15.0,
      "text_en": "Sir, I wanted to understand, is there any requirement in steel, in HR?",
      "text_native": "सर, ये मुझे समझना था, steel में HR में कुछ requirement है?"
    },
    {
      "ucid": "21112178893726491",
      "idx": 5,
      "speaker": "customer",
      "start_s": 15.49,
      "end_s": 17.0,
      "text_en": "No sir, not right now, for now.",
      "text_native": "नहीं सर, अभी तो नहीं है फिलहाल।"
    },
    {
      "ucid": "21112178893726491",
      "idx": 6,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 20.8,
      "text_en": "No requirement. Okay, okay. Alright, if there is anything, let me know, sir, okay?",
      "text_native": "Requirement नहीं है। Okay, okay. ठीक है, कुछ रहेगा तो बताइए सर मुझे, हाँ?"
    },
    {
      "ucid": "21112178893726491",
      "idx": 7,
      "speaker": "customer",
      "start_s": 20.99,
      "end_s": 21.5,
      "text_en": "Okay sir.",
      "text_native": "Okay sir."
    },
    {
      "ucid": "21112178893726491",
      "idx": 8,
      "speaker": "agent",
      "start_s": 21.8,
      "end_s": 22.5,
      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    },
    {
      "ucid": "21112178893726491",
      "idx": 9,
      "speaker": "customer",
      "start_s": 23.0,
      "end_s": 23.5,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178893726491",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified themself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178893726491",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead moving directly to qualification."
    },
    {
      "ucid": "21112178893726491",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or procurement patterns."
    },
    {
      "ucid": "21112178893726491",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted to determine customer needs."
    },
    {
      "ucid": "21112178893726491",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, I wanted to understand, is there any requirement in steel, in HR?",
      "comment": "The agent successfully asked if a current requirement exists, which was the primary purpose of their call."
    },
    {
      "ucid": "21112178893726491",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "if there is anything, let me know, sir, okay?",
      "comment": "The call ended with a passive 'call me if you need anything' rather than a committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}