Call 21112178893653771 2026-09-09 · Aditya Pandey · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 11 turns, clean transcript (0% inaudible) | Marathi | 11 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−1
from 3 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead referencing a past interaction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have anything now for PM?
Summary
The agent followed up with a known lead, 'Stephen Engineering', regarding a past inquiry. The customer stated they have no current requirement for PM products, attributing this to high market rates affecting their orders. The agent offered to share contact details for the future, and the call concluded.
Coaching
When a customer states they have no current requirement, still try to ask one or two discovery questions to gather intelligence for future follow-ups.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead referencing a past interaction. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have anything now for PM? The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will WhatsApp you my number. The call ended without a committed next step like a scheduled callback or a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.667 | 14.8s | 7.4s | 34.8s | 5.5s | 308.1 | 0 | 5 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
हॅलो?
agent
0.7s
Hello, Stephen Engineering?
हॅलो, स्टीफन इंजिनिअरिंग?
customer
2.1s
Yes.
हो.
agent
2.8s
Sir, Namaskar. I am Aditya Pandey speaking from JSW One.
सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One पासून.
customer
5.5s
Yes, tell me.
हा बोला.
agent
6.3s
Sir, you had registered on our platform, I am calling regarding that. Last month you had given a requirement but it didn't work out in this. Do you have anything now for PM?
सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होत आहेत त्या संदर्भात कॉल करतोय. लास्ट मंथ दिली होती रिक्वायरमेंट पण ते वर्क नाही झालं याच्यामध्ये. आता काय आहे का पीएमसाठी?
customer
12.0s
No, no, there is nothing right now.
नाही नाही आता काय नाहीये.
customer
13.5s
The rates have increased, that's why there are no orders.
काय रेट वाढलेत त्यामुळे ऑर्डर्स नाहीयेत.
agent
15.8s
Okay sir, no issue. In the future, if you have any requirement, you can send it to me. Uh, if you want, I will WhatsApp you my number.
ठीक आहे सर, काही इशू नाही. फ्युचरमध्ये काही रिक्वायरमेंट असेल तर तुम्ही मला पाठवू शकता. अ, वाटल्यास मी तुम्हाला WhatsApp करतो माझा नंबर.
customer
20.6s
Yes, I will... I will mail you if there is any requirement. Yes.
हा मी पण मी मेल करेन तुम्हाला काही रिक्वायरमेंट असेल तर. हो.
agent
23.6s
Okay, sir.
ठीक आहे सर.