{
  "ucid": "21112178893653771",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 12:18:57",
  "end_time": "2026-09-09 12:19:54",
  "duration_sec": 57,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Not_Answered",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf0230751122ac6a918b819e07a74eaad.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 520,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178893653771__DIAf0230751122ac6a918b819e07a74eaad.mp3",
  "audio_bytes": 118800,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 39.6,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello, Stephen Engineering?   (हॅलो, स्टीफन इंजिनिअरिंग?)\n[2s] CUSTOMER: Yes.   (हो.)\n[3s] AGENT: Sir, Namaskar. I am Aditya Pandey speaking from JSW One.   (सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One पासून.)\n[6s] CUSTOMER: Yes, tell me.   (हा बोला.)\n[6s] AGENT: Sir, you had registered on our platform, I am calling regarding that. Last month you had given a requirement but it didn't work out in this. Do you have anything now for PM?   (सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होत आहेत त्या संदर्भात कॉल करतोय. लास्ट मंथ दिली होती रिक्वायरमेंट पण ते वर्क नाही झालं याच्यामध्ये. आता काय आहे का पीएमसाठी?)\n[12s] CUSTOMER: No, no, there is nothing right now.   (नाही नाही आता काय नाहीये.)\n[14s] CUSTOMER: The rates have increased, that's why there are no orders.   (काय रेट वाढलेत त्यामुळे ऑर्डर्स नाहीयेत.)\n[16s] AGENT: Okay sir, no issue. In the future, if you have any requirement, you can send it to me. Uh, if you want, I will WhatsApp you my number.   (ठीक आहे सर, काही इशू नाही. फ्युचरमध्ये काही रिक्वायरमेंट असेल तर तुम्ही मला पाठवू शकता. अ, वाटल्यास मी तुम्हाला WhatsApp करतो माझा नंबर.)\n[21s] CUSTOMER: Yes, I will... I will mail you if there is any requirement. Yes.   (हा मी पण मी मेल करेन तुम्हाला काही रिक्वायरमेंट असेल तर. हो.)\n[24s] AGENT: Okay, sir.   (ठीक आहे सर.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer states they have no current requirement, still try to ask one or two discovery questions to gather intelligence for future follow-ups.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up with a known lead, 'Stephen Engineering', regarding a past inquiry. The customer stated they have no current requirement for PM products, attributing this to high market rates affecting their orders. The agent offered to share contact details for the future, and the call concluded.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified themself and the company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead referencing a past interaction.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have anything now for PM?\", \"comment\": \"The agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you my number.\", \"comment\": \"The call ended without a committed next step like a scheduled callback or a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer states they have no current requirement, still try to ask one or two discovery questions to gather intelligence for future follow-ups.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent followed up with a known lead, 'Stephen Engineering', regarding a past inquiry. The customer stated they have no current requirement for PM products, attributing this to high market rates affecting their orders. The agent offered to share contact details for the future, and the call concluded.\"}",
  "error": null,
  "latency_ms": 27262,
  "input_tokens": 2952,
  "output_tokens": 658,
  "created_at": "2026-09-25 11:15:50",
  "sentiment": "negative",
  "sentiment_score": -0.333,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.667,
  "agent_talk_sec": 14.8,
  "customer_talk_sec": 7.4,
  "dead_air_sec": 34.8,
  "longest_monologue_sec": 5.5,
  "agent_wpm": 308.1,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 76,
  "words_customer": 35,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178893653771",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.5,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178893653771",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.7,
      "end_s": 2.0,
      "text_en": "Hello, Stephen Engineering?",
      "text_native": "हॅलो, स्टीफन इंजिनिअरिंग?"
    },
    {
      "ucid": "21112178893653771",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.1,
      "end_s": 2.4,
      "text_en": "Yes.",
      "text_native": "हो."
    },
    {
      "ucid": "21112178893653771",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 5.2,
      "text_en": "Sir, Namaskar. I am Aditya Pandey speaking from JSW One.",
      "text_native": "सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One पासून."
    },
    {
      "ucid": "21112178893653771",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.5,
      "end_s": 6.0,
      "text_en": "Yes, tell me.",
      "text_native": "हा बोला."
    },
    {
      "ucid": "21112178893653771",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.3,
      "end_s": 11.8,
      "text_en": "Sir, you had registered on our platform, I am calling regarding that. Last month you had given a requirement but it didn't work out in this. Do you have anything now for PM?",
      "text_native": "सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होत आहेत त्या संदर्भात कॉल करतोय. लास्ट मंथ दिली होती रिक्वायरमेंट पण ते वर्क नाही झालं याच्यामध्ये. आता काय आहे का पीएमसाठी?"
    },
    {
      "ucid": "21112178893653771",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 13.2,
      "text_en": "No, no, there is nothing right now.",
      "text_native": "नाही नाही आता काय नाहीये."
    },
    {
      "ucid": "21112178893653771",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.5,
      "end_s": 15.5,
      "text_en": "The rates have increased, that's why there are no orders.",
      "text_native": "काय रेट वाढलेत त्यामुळे ऑर्डर्स नाहीयेत."
    },
    {
      "ucid": "21112178893653771",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 20.5,
      "text_en": "Okay sir, no issue. In the future, if you have any requirement, you can send it to me. Uh, if you want, I will WhatsApp you my number.",
      "text_native": "ठीक आहे सर, काही इशू नाही. फ्युचरमध्ये काही रिक्वायरमेंट असेल तर तुम्ही मला पाठवू शकता. अ, वाटल्यास मी तुम्हाला WhatsApp करतो माझा नंबर."
    },
    {
      "ucid": "21112178893653771",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.6,
      "end_s": 23.5,
      "text_en": "Yes, I will... I will mail you if there is any requirement. Yes.",
      "text_native": "हा मी पण मी मेल करेन तुम्हाला काही रिक्वायरमेंट असेल तर. हो."
    },
    {
      "ucid": "21112178893653771",
      "idx": 10,
      "speaker": "agent",
      "start_s": 23.6,
      "end_s": 24.5,
      "text_en": "Okay, sir.",
      "text_native": "ठीक आहे सर."
    }
  ],
  "steps": [
    {
      "ucid": "21112178893653771",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified themself and the company but did not ask for permission to speak."
    },
    {
      "ucid": "21112178893653771",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook, instead referencing a past interaction."
    },
    {
      "ucid": "21112178893653771",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no current requirement."
    },
    {
      "ucid": "21112178893653771",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178893653771",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have anything now for PM?",
      "comment": "The agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178893653771",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will WhatsApp you my number.",
      "comment": "The call ended without a committed next step like a scheduled callback or a quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}