Call 21112178893630321 2026-09-09 · Rohit Mishra · 1:35
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 27 turns, clean transcript (0% inaudible) | Hindi | 27 | supply_led (campaign_name:medium) |
Audio: clear: There is some slight crosstalk and overlapping speech at the beginning of the call, but it is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.03
confidence high · +10/−9
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, moving directly from the opener to discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Qualify
Agent asked if a requirement exists but failed to capture any specific details like grade, thickness, or quantity.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
−1.0 pts
Discovery (6 Qs)
Agent successfully discovered what the customer manufactures, their monthly tonnage, and location (3/6 questions).
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Opener & permission
Sir, this is Rohit speaking, Rohit Mishra from JSW One platform. Is there a company called Polish Sridhar India करके कोई कंपनी है क्या?
Summary
The agent contacted a manufacturer of heavy machinery with a monthly requirement of ~10 tons of HR sheets, channels, and flats. The agent confirmed the customer's location and proactively stated the 5-ton MOQ, which the customer accepted. The call concluded with the customer agreeing to send a requirement list to the agent's WhatsApp, but no specific details were captured or next steps committed by the agent.
Coaching
After discovering the customer's monthly tonnage, you must provide a value proposition (the hook/pitch) before asking for their immediate requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, this is Rohit speaking, Rohit Mishra from JSW One platform. Is there a company called Polish Sridhar India करके कोई कंपनी है क्या? Agent greeted, identified JSW One, and confirmed the customer's company, achieving the intent of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, moving directly from the opener to discovery questions. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | What do you do there? I mean, do you make something or is it for trading? What material do you need in a month, I mean? You need it in Palwal, right? Agent successfully discovered what the customer manufactures, their monthly tonnage, and location (3/6 questions). |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs after the discovery phase. |
| SL5 Qualify | 2 | fail | – | 0.0 | is there any requirement open right now? Agent asked if a requirement exists but failed to capture any specific details like grade, thickness, or quantity. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Sure, okay. The call ended with the customer promising to send a list, but the agent did not secure a committed next step like a quote or a scheduled follow-up call. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.492 | 25.1s | 25.9s | 44.0s | 4.2s | 313.1 | 0 | 14 | 13 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
हेलो?
agent
1.1s
Hello, I am from JSW One...
हेलो, मैं JSW One से...
customer
2.8s
Yes, it's me, hello.
हां, मैं ही जी, नमस्ते।
agent
3.7s
Sir, this is Rohit speaking, Rohit Mishra from JSW One platform.
सर जी, रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम JSW One प्लेटफॉर्म।
customer
6.7s
From where, sir?
कहां से सर?
agent
7.6s
From JSW One platform.
JSW One प्लेटफॉर्म से।
customer
8.7s
Yes ji, yes ji, yes ji, tell me sir.
हां जी, हां जी, हां जी, बताइए सर।
agent
10.1s
Is there a company called Polish Sridhar India?
ये Polish Sridhar India करके कोई कंपनी है क्या?
customer
12.2s
Yes, yes, yes, absolutely.
जी, जी, जी, बिल्कुल।
agent
13.3s
What do you do there? I mean, do you make something or is it for trading? What is it for?
क्या करते हैं आप उसमें? मतलब कुछ बनाते हैं या फिर ट्रेडिंग का है? किस चीज का?
customer
15.5s
Sir, we are manufacturers. We manufacture machines, heavy duty machinery.
सर, हम लोग मैन्युफैक्चरर्स हैं। हम लोग मशीन, हैवी ड्यूटी मशीनरी मैन्युफैक्चर करते हैं।
agent
20.1s
What material do you need in a month, I mean?
मटेरियल क्या लगता है आपको महीने में मतलब?
customer
21.8s
Sir, the requirement is around ten tons.
सर, तकरीबन दस टन के आसपास रिक्वायरमेंट रहती है।
agent
24.7s
Okay. In HR sheet, right?
अच्छा। HR शीट में ना?
customer
25.9s
Yes ji, yes ji. There's HR sheet, our channels, flat.
हां जी, हां जी। HR शीट हो गया, अपना चैनल्स हो गए, फ्लैट हो गया।
agent
29.4s
Hmm hmm.
हम्म हम्म।
agent
30.3s
You need it in Palwal, right?
पलवल में चाहिए होता है आपको, है ना?
customer
31.8s
Is there, yes ji, is there someone of yours, can you share your team's number with me or something?
कोई, हां जी, कोई है अपना, आप मेरे को टीम का नंबर शेयर करो ना अपनी वाली का कुछ?
agent
35.2s
I can help you. I mean, is there any requirement open right now?
मैं हेल्प कर सकता हूं आपका। मतलब अभी कुछ है रिक्वायरमेंट ओपन?
customer
37.8s
Uh, I'll make a list and send it to you. If you tell me how it will work.
अह, मैं आपको लिस्ट बना के भेज देता हूं। अगर आप बताइए मेरे को कैसे होगा।
agent
40.5s
But I have an MOQ. My MOQ is five tons. Minimum order quantity.
मेरा MOQ है लेकिन। मेरा MOQ है पांच टन का। मिनिमम ऑर्डर क्वांटिटी।
customer
43.1s
No problem, we'll take it in lots of five-five accordingly.
कोई नहीं, पांच-पांच करके उस हिसाब से ले लेंगे।
agent
45.0s
So, only if you order above five tons, we will be able to do it. See, I have sent you my email ID and WhatsApp on WhatsApp.
तो पांच टन के ऊपर अगर आप करेंगे तभी हम लोग कर पाएंगे। मैंने आपको देखिए WhatsApp पे भेजा है अपना ईमेल आईडी और WhatsApp।
customer
49.2s
Okay, I've received it. I've received it, I've received it.
ठीक है, आ गया मेरे पास। आ गया मेरे पास, आ गया।
agent
51.1s
If you have any...
आपको कोई भी...
customer
51.5s
No problem, I'll send it to you, sir. Yes, I'll send it once.
कोई नहीं, मैं आपको भेज देता हूं सर। मैं हां, भेजता हूं एक बार।
agent
53.5s
Sure, okay.
श्योर, ओके।