{
  "ucid": "21112178893630321",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 12:15:03",
  "end_time": "2026-09-09 12:16:38",
  "duration_sec": 95,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA044c42273e4392a469f2ef730f0699d8.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 521,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178893630321__DIA044c42273e4392a469f2ef730f0699d8.mp3",
  "audio_bytes": 247320,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 82.44,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[1s] AGENT: Hello, I am from JSW One...   (हेलो, मैं JSW One से...)\n[3s] CUSTOMER: Yes, it's me, hello.   (हां, मैं ही जी, नमस्ते।)\n[4s] AGENT: Sir, this is Rohit speaking, Rohit Mishra from JSW One platform.   (सर जी, रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम JSW One प्लेटफॉर्म।)\n[7s] CUSTOMER: From where, sir?   (कहां से सर?)\n[8s] AGENT: From JSW One platform.   (JSW One प्लेटफॉर्म से।)\n[9s] CUSTOMER: Yes ji, yes ji, yes ji, tell me sir.   (हां जी, हां जी, हां जी, बताइए सर।)\n[10s] AGENT: Is there a company called Polish Sridhar India?   (ये Polish Sridhar India करके कोई कंपनी है क्या?)\n[12s] CUSTOMER: Yes, yes, yes, absolutely.   (जी, जी, जी, बिल्कुल।)\n[13s] AGENT: What do you do there? I mean, do you make something or is it for trading? What is it for?   (क्या करते हैं आप उसमें? मतलब कुछ बनाते हैं या फिर ट्रेडिंग का है? किस चीज का?)\n[16s] CUSTOMER: Sir, we are manufacturers. We manufacture machines, heavy duty machinery.   (सर, हम लोग मैन्युफैक्चरर्स हैं। हम लोग मशीन, हैवी ड्यूटी मशीनरी मैन्युफैक्चर करते हैं।)\n[20s] AGENT: What material do you need in a month, I mean?   (मटेरियल क्या लगता है आपको महीने में मतलब?)\n[22s] CUSTOMER: Sir, the requirement is around ten tons.   (सर, तकरीबन दस टन के आसपास रिक्वायरमेंट रहती है।)\n[25s] AGENT: Okay. In HR sheet, right?   (अच्छा। HR शीट में ना?)\n[26s] CUSTOMER: Yes ji, yes ji. There's HR sheet, our channels, flat.   (हां जी, हां जी। HR शीट हो गया, अपना चैनल्स हो गए, फ्लैट हो गया।)\n[29s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[30s] AGENT: You need it in Palwal, right?   (पलवल में चाहिए होता है आपको, है ना?)\n[32s] CUSTOMER: Is there, yes ji, is there someone of yours, can you share your team's number with me or something?   (कोई, हां जी, कोई है अपना, आप मेरे को टीम का नंबर शेयर करो ना अपनी वाली का कुछ?)\n[35s] AGENT: I can help you. I mean, is there any requirement open right now?   (मैं हेल्प कर सकता हूं आपका। मतलब अभी कुछ है रिक्वायरमेंट ओपन?)\n[38s] CUSTOMER: Uh, I'll make a list and send it to you. If you tell me how it will work.   (अह, मैं आपको लिस्ट बना के भेज देता हूं। अगर आप बताइए मेरे को कैसे होगा।)\n[40s] AGENT: But I have an MOQ. My MOQ is five tons. Minimum order quantity.   (मेरा MOQ है लेकिन। मेरा MOQ है पांच टन का। मिनिमम ऑर्डर क्वांटिटी।)\n[43s] CUSTOMER: No problem, we'll take it in lots of five-five accordingly.   (कोई नहीं, पांच-पांच करके उस हिसाब से ले लेंगे।)\n[45s] AGENT: So, only if you order above five tons, we will be able to do it. See, I have sent you my email ID and WhatsApp on WhatsApp.   (तो पांच टन के ऊपर अगर आप करेंगे तभी हम लोग कर पाएंगे। मैंने आपको देखिए WhatsApp पे भेजा है अपना ईमेल आईडी और WhatsApp।)\n[49s] CUSTOMER: Okay, I've received it. I've received it, I've received it.   (ठीक है, आ गया मेरे पास। आ गया मेरे पास, आ गया।)\n[51s] AGENT: If you have any...   (आपको कोई भी...)\n[52s] CUSTOMER: No problem, I'll send it to you, sir. Yes, I'll send it once.   (कोई नहीं, मैं आपको भेज देता हूं सर। मैं हां, भेजता हूं एक बार।)\n[54s] AGENT: Sure, okay.   (श्योर, ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 27,
  "connected": 1,
  "audio_notes": "clear: There is some slight crosstalk and overlapping speech at the beginning of the call, but it is mostly clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "27 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "After discovering the customer's monthly tonnage, you must provide a value proposition (the hook/pitch) before asking for their immediate requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturer of heavy machinery with a monthly requirement of ~10 tons of HR sheets, channels, and flats. The agent confirmed the customer's location and proactively stated the 5-ton MOQ, which the customer accepted. The call concluded with the customer agreeing to send a requirement list to the agent's WhatsApp, but no specific details were captured or next steps committed by the agent.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, this is Rohit speaking, Rohit Mishra from JSW One platform. Is there a company called Polish Sridhar India करके कोई कंपनी है क्या?\", \"comment\": \"Agent greeted, identified JSW One, and confirmed the customer's company, achieving the intent of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, moving directly from the opener to discovery questions.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"What do you do there? I mean, do you make something or is it for trading? What material do you need in a month, I mean? You need it in Palwal, right?\", \"comment\": \"Agent successfully discovered what the customer manufactures, their monthly tonnage, and location (3/6 questions).\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs after the discovery phase.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"is there any requirement open right now?\", \"comment\": \"Agent asked if a requirement exists but failed to capture any specific details like grade, thickness, or quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sure, okay.\", \"comment\": \"The call ended with the customer promising to send a list, but the agent did not secure a committed next step like a quote or a scheduled follow-up call.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After discovering the customer's monthly tonnage, you must provide a value proposition (the hook/pitch) before asking for their immediate requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a manufacturer of heavy machinery with a monthly requirement of ~10 tons of HR sheets, channels, and flats. The agent confirmed the customer's location and proactively stated the 5-ton MOQ, which the customer accepted. The call concluded with the customer agreeing to send a requirement list to the agent's WhatsApp, but no specific details were captured or next steps committed by the agent.\"}",
  "error": null,
  "latency_ms": 33307,
  "input_tokens": 3527,
  "output_tokens": 793,
  "created_at": "2026-09-25 11:15:57",
  "sentiment": "neutral",
  "sentiment_score": 0.029,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 9,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.492,
  "agent_talk_sec": 25.1,
  "customer_talk_sec": 25.9,
  "dead_air_sec": 44.0,
  "longest_monologue_sec": 4.2,
  "agent_wpm": 313.1,
  "interruptions": 0,
  "agent_turns": 14,
  "customer_turns": 13,
  "discovery_qs": 8,
  "words_agent": 131,
  "words_customer": 119,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178893630321",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.67,
      "end_s": 1.13,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178893630321",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.13,
      "end_s": 2.8,
      "text_en": "Hello, I am from JSW One...",
      "text_native": "हेलो, मैं JSW One से..."
    },
    {
      "ucid": "21112178893630321",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.8,
      "end_s": 3.7,
      "text_en": "Yes, it's me, hello.",
      "text_native": "हां, मैं ही जी, नमस्ते।"
    },
    {
      "ucid": "21112178893630321",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.7,
      "end_s": 6.49,
      "text_en": "Sir, this is Rohit speaking, Rohit Mishra from JSW One platform.",
      "text_native": "सर जी, रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम JSW One प्लेटफॉर्म।"
    },
    {
      "ucid": "21112178893630321",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.69,
      "end_s": 7.4,
      "text_en": "From where, sir?",
      "text_native": "कहां से सर?"
    },
    {
      "ucid": "21112178893630321",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.6,
      "end_s": 8.7,
      "text_en": "From JSW One platform.",
      "text_native": "JSW One प्लेटफॉर्म से।"
    },
    {
      "ucid": "21112178893630321",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.7,
      "end_s": 10.1,
      "text_en": "Yes ji, yes ji, yes ji, tell me sir.",
      "text_native": "हां जी, हां जी, हां जी, बताइए सर।"
    },
    {
      "ucid": "21112178893630321",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.1,
      "end_s": 12.2,
      "text_en": "Is there a company called Polish Sridhar India?",
      "text_native": "ये Polish Sridhar India करके कोई कंपनी है क्या?"
    },
    {
      "ucid": "21112178893630321",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.2,
      "end_s": 13.3,
      "text_en": "Yes, yes, yes, absolutely.",
      "text_native": "जी, जी, जी, बिल्कुल।"
    },
    {
      "ucid": "21112178893630321",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.3,
      "end_s": 15.5,
      "text_en": "What do you do there? I mean, do you make something or is it for trading? What is it for?",
      "text_native": "क्या करते हैं आप उसमें? मतलब कुछ बनाते हैं या फिर ट्रेडिंग का है? किस चीज का?"
    },
    {
      "ucid": "21112178893630321",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.5,
      "end_s": 19.5,
      "text_en": "Sir, we are manufacturers. We manufacture machines, heavy duty machinery.",
      "text_native": "सर, हम लोग मैन्युफैक्चरर्स हैं। हम लोग मशीन, हैवी ड्यूटी मशीनरी मैन्युफैक्चर करते हैं।"
    },
    {
      "ucid": "21112178893630321",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.1,
      "end_s": 21.8,
      "text_en": "What material do you need in a month, I mean?",
      "text_native": "मटेरियल क्या लगता है आपको महीने में मतलब?"
    },
    {
      "ucid": "21112178893630321",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.8,
      "end_s": 24.5,
      "text_en": "Sir, the requirement is around ten tons.",
      "text_native": "सर, तकरीबन दस टन के आसपास रिक्वायरमेंट रहती है।"
    },
    {
      "ucid": "21112178893630321",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.7,
      "end_s": 25.9,
      "text_en": "Okay. In HR sheet, right?",
      "text_native": "अच्छा। HR शीट में ना?"
    },
    {
      "ucid": "21112178893630321",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.9,
      "end_s": 28.9,
      "text_en": "Yes ji, yes ji. There's HR sheet, our channels, flat.",
      "text_native": "हां जी, हां जी। HR शीट हो गया, अपना चैनल्स हो गए, फ्लैट हो गया।"
    },
    {
      "ucid": "21112178893630321",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.4,
      "end_s": 29.8,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178893630321",
      "idx": 16,
      "speaker": "agent",
      "start_s": 30.3,
      "end_s": 31.8,
      "text_en": "You need it in Palwal, right?",
      "text_native": "पलवल में चाहिए होता है आपको, है ना?"
    },
    {
      "ucid": "21112178893630321",
      "idx": 17,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 34.9,
      "text_en": "Is there, yes ji, is there someone of yours, can you share your team's number with me or something?",
      "text_native": "कोई, हां जी, कोई है अपना, आप मेरे को टीम का नंबर शेयर करो ना अपनी वाली का कुछ?"
    },
    {
      "ucid": "21112178893630321",
      "idx": 18,
      "speaker": "agent",
      "start_s": 35.2,
      "end_s": 37.5,
      "text_en": "I can help you. I mean, is there any requirement open right now?",
      "text_native": "मैं हेल्प कर सकता हूं आपका। मतलब अभी कुछ है रिक्वायरमेंट ओपन?"
    },
    {
      "ucid": "21112178893630321",
      "idx": 19,
      "speaker": "customer",
      "start_s": 37.8,
      "end_s": 40.5,
      "text_en": "Uh, I'll make a list and send it to you. If you tell me how it will work.",
      "text_native": "अह, मैं आपको लिस्ट बना के भेज देता हूं। अगर आप बताइए मेरे को कैसे होगा।"
    },
    {
      "ucid": "21112178893630321",
      "idx": 20,
      "speaker": "agent",
      "start_s": 40.5,
      "end_s": 43.1,
      "text_en": "But I have an MOQ. My MOQ is five tons. Minimum order quantity.",
      "text_native": "मेरा MOQ है लेकिन। मेरा MOQ है पांच टन का। मिनिमम ऑर्डर क्वांटिटी।"
    },
    {
      "ucid": "21112178893630321",
      "idx": 21,
      "speaker": "customer",
      "start_s": 43.1,
      "end_s": 45.0,
      "text_en": "No problem, we'll take it in lots of five-five accordingly.",
      "text_native": "कोई नहीं, पांच-पांच करके उस हिसाब से ले लेंगे।"
    },
    {
      "ucid": "21112178893630321",
      "idx": 22,
      "speaker": "agent",
      "start_s": 45.0,
      "end_s": 49.2,
      "text_en": "So, only if you order above five tons, we will be able to do it. See, I have sent you my email ID and WhatsApp on WhatsApp.",
      "text_native": "तो पांच टन के ऊपर अगर आप करेंगे तभी हम लोग कर पाएंगे। मैंने आपको देखिए WhatsApp पे भेजा है अपना ईमेल आईडी और WhatsApp।"
    },
    {
      "ucid": "21112178893630321",
      "idx": 23,
      "speaker": "customer",
      "start_s": 49.2,
      "end_s": 51.1,
      "text_en": "Okay, I've received it. I've received it, I've received it.",
      "text_native": "ठीक है, आ गया मेरे पास। आ गया मेरे पास, आ गया।"
    },
    {
      "ucid": "21112178893630321",
      "idx": 24,
      "speaker": "agent",
      "start_s": 51.1,
      "end_s": 51.5,
      "text_en": "If you have any...",
      "text_native": "आपको कोई भी..."
    },
    {
      "ucid": "21112178893630321",
      "idx": 25,
      "speaker": "customer",
      "start_s": 51.5,
      "end_s": 53.5,
      "text_en": "No problem, I'll send it to you, sir. Yes, I'll send it once.",
      "text_native": "कोई नहीं, मैं आपको भेज देता हूं सर। मैं हां, भेजता हूं एक बार।"
    },
    {
      "ucid": "21112178893630321",
      "idx": 26,
      "speaker": "agent",
      "start_s": 53.5,
      "end_s": 54.4,
      "text_en": "Sure, okay.",
      "text_native": "श्योर, ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178893630321",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, this is Rohit speaking, Rohit Mishra from JSW One platform. Is there a company called Polish Sridhar India करके कोई कंपनी है क्या?",
      "comment": "Agent greeted, identified JSW One, and confirmed the customer's company, achieving the intent of the opener."
    },
    {
      "ucid": "21112178893630321",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, moving directly from the opener to discovery questions."
    },
    {
      "ucid": "21112178893630321",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "What do you do there? I mean, do you make something or is it for trading? What material do you need in a month, I mean? You need it in Palwal, right?",
      "comment": "Agent successfully discovered what the customer manufactures, their monthly tonnage, and location (3/6 questions)."
    },
    {
      "ucid": "21112178893630321",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs after the discovery phase."
    },
    {
      "ucid": "21112178893630321",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "is there any requirement open right now?",
      "comment": "Agent asked if a requirement exists but failed to capture any specific details like grade, thickness, or quantity."
    },
    {
      "ucid": "21112178893630321",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sure, okay.",
      "comment": "The call ended with the customer promising to send a list, but the agent did not secure a committed next step like a quote or a scheduled follow-up call."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}