Call 21112178893508321 2026-09-09 · Aditya Pandey · 0:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | short or unclear only 5 turns - short exchange, limited evidence to score | Marathi | 5 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.04
confidence med · +0/−2
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent introduced themself and JSW, but did not ask for permission or attempt to schedule a callback when the customer declined.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The customer ended the call immediately after the introduction, before a hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was too short for any discovery to take place.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The agent introduced himself from JSW. The customer immediately stated they were busy and would call back later. The call ended without any further conversation, discovery, or a concrete next step being established.
Coaching
When a customer says they'll call back, try to lock in a specific time, like 'Sure, would tomorrow morning work?' to secure a concrete next step.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent introduced themself and JSW, but did not ask for permission or attempt to schedule a callback when the customer declined. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer ended the call immediately after the introduction, before a hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was too short for any discovery to take place. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the agent could pitch any USPs. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify the lead. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent did not establish a concrete next step before the call ended. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.558 | 2.4s | 1.9s | 18.7s | 2.0s | too short | 0 | 2 | 3 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.3s
Hello.
customer
2.0s
Yes, speak.
हा, बोल.
agent
2.6s
Yes, hello, I am Aditya Pandey speaking from JSW.
हा नमस्कार, मी आदित्य पांडे बोलतोय JSW मधून.
customer
4.9s
Sir, I will call later.
सर, नंतर कॉल करतो.