{
  "ucid": "21112178893508321",
  "call_date": "2026-09-09",
  "start_time": "1899-12-30 11:54:43",
  "end_time": "1899-12-30 11:55:06",
  "duration_sec": 23,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2db7f50cf4a2ea8f6de5c782cd41842a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 65,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178893508321__DIA2db7f50cf4a2ea8f6de5c782cd41842a.mp3",
  "audio_bytes": 29160,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 11:36:57.972567+00",
  "audio_secs": 9.72,
  "source_file": "Sep1-10.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Yes, speak.   (हा, बोल.)\n[3s] AGENT: Yes, hello, I am Aditya Pandey speaking from JSW.   (हा नमस्कार, मी आदित्य पांडे बोलतोय JSW मधून.)\n[5s] CUSTOMER: Sir, I will call later.   (सर, नंतर कॉल करतो.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 5,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 5 turns - short exchange, limited evidence to score",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they'll call back, try to lock in a specific time, like 'Sure, would tomorrow morning work?' to secure a concrete next step.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself from JSW. The customer immediately stated they were busy and would call back later. The call ended without any further conversation, discovery, or a concrete next step being established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent introduced themself and JSW, but did not ask for permission or attempt to schedule a callback when the customer declined.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer ended the call immediately after the introduction, before a hook could be delivered.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was too short for any discovery to take place.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could pitch any USPs.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could attempt to qualify the lead.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not establish a concrete next step before the call ended.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they'll call back, try to lock in a specific time, like 'Sure, would tomorrow morning work?' to secure a concrete next step.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself from JSW. The customer immediately stated they were busy and would call back later. The call ended without any further conversation, discovery, or a concrete next step being established.\"}",
  "error": null,
  "latency_ms": 28164,
  "input_tokens": 2629,
  "output_tokens": 638,
  "created_at": "2026-09-25 10:47:35",
  "sentiment": "neutral",
  "sentiment_score": -0.04,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 2,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.558,
  "agent_talk_sec": 2.4,
  "customer_talk_sec": 1.9,
  "dead_air_sec": 18.7,
  "longest_monologue_sec": 2.0,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 3,
  "discovery_qs": 0,
  "words_agent": 10,
  "words_customer": 8,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178893508321",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.5,
      "end_s": 0.98,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178893508321",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.28,
      "end_s": 1.7,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178893508321",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.96,
      "end_s": 2.3,
      "text_en": "Yes, speak.",
      "text_native": "हा, बोल."
    },
    {
      "ucid": "21112178893508321",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 4.6,
      "text_en": "Yes, hello, I am Aditya Pandey speaking from JSW.",
      "text_native": "हा नमस्कार, मी आदित्य पांडे बोलतोय JSW मधून."
    },
    {
      "ucid": "21112178893508321",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.87,
      "end_s": 6.0,
      "text_en": "Sir, I will call later.",
      "text_native": "सर, नंतर कॉल करतो."
    }
  ],
  "steps": [
    {
      "ucid": "21112178893508321",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent introduced themself and JSW, but did not ask for permission or attempt to schedule a callback when the customer declined."
    },
    {
      "ucid": "21112178893508321",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer ended the call immediately after the introduction, before a hook could be delivered."
    },
    {
      "ucid": "21112178893508321",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was too short for any discovery to take place."
    },
    {
      "ucid": "21112178893508321",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could pitch any USPs."
    },
    {
      "ucid": "21112178893508321",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could attempt to qualify the lead."
    },
    {
      "ucid": "21112178893508321",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not establish a concrete next step before the call ended."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}